Terminal manager Work, Jobs in Stansted, Ess (with Salaries)

Assisted Travel Check-In Agent / Host
ABM —Stansted Airport
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
4d
Assisted Travel Check-In Agent / Host
ABM UK —Stansted
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
5d
Minibus Driver
ABM UK —Stansted
- £14.80 - £15.45 an hour
- Full-time
- Employee discount
Quick apply
Minibus Driver
ABM —Stansted
- £14.80 - £15.45 an hour
- Full-time
Retail Customer Service
Entain —Saffron Walden
- Overtime
Office Manager
5Tel —Woodford Green
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
10d
Regional Sales Manager - South East
Kalmar —Cambridge
- Sales
- No degree
- Annual leave
6d
Customer Service Representative
William Hill —Hoddesdon
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
13d
Retail Customer Service - Weekends & Evenings
Entain —London
- £13 an hour
- Overtime
- Cash handling
5h
Customer Service Team Leader
Flutter Entertainment —Biggleswade
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay

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Assisted Travel Check-In Agent / Host
ABM UK —Stansted
Valid photographic proof of identity e.g. passport or driving licence. Immediately report and record any injuries or accidents to yourself or customers to the…
£14.12 an hour
Quick apply
5d
Assisted Travel Check-In Agent / Host
ABM —Stansted Airport
Valid photographic proof of identity e.g. passport or driving licence. Immediately report and record any injuries or accidents to yourself or customers to the…
£14.12 an hour
4d

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Assisted Travel Check-In Agent / Host

ABM -
Stansted Airport

Apply Now

Job details

Full-time
£14.12 an hour
4 days ago

Qualifications

Driving Licence
Customer service
IT
Communication skills

Full job description

Description

LOCATION: Stansted Airport

REPORTING TO: Duty Manager

SHIFTS: 4 on 4 off

PAY RATE: £14.12 per hour

Main Duties & Responsibilities:

To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.

To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.

Assign tasks to team members.

Ensure that all passengers are booked into the ABM Airport Inform system.

Ensure amazing customer service is provided to all assisted passengers at each point.

Ensure you fully adhere to the SLA times for all passengers in all areas

Expedite a smooth transfer throughout the terminal.

Ensure all passengers are in the system and closed with comments were needed.

Ensure all CSAs communicate with you immediately after arriving at the Desks.

Immediately report any equipment faults and record job report numbers to the Duty Managers.

Immediately report and record any injuries or accidents to yourself or customers to the Duty

Manager

Identify potential SLA failures and highlight to the Duty Manager.

Ensure passengers are greeted respectfully.

Ensure the CSA follows the correct protocol for use of all equipment.

Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.

Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).

During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.

Call Operations co-ordinators to inform them of all extra passengers.

Ensure that the area is always kept clean and tidy.

Ensure ongoing care and communication to all passengers within the area.

Carry out any reasonable task as required.

Person Specification:

Essential

Excellent customer service skills

Strong written and spoken communication skills.

A polite and professional approach.

The ability to solve problems.

The ability to deal tactfully with upset or angry passengers.

IT skills.

Essential Criteria for an Airside Pass

To be considered for the role you will need to provide the following:

Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)

Valid photographic proof of identity e.g. passport or driving licence

Valid Visa/Proof of right to work for non UK and out of EU nationals

Proof of National Insurance No. (or evidence that you have applied for one)

Proof of identity and address (Utility bill, bank statement, etc.)

Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance

Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin

Apply Now

Refine Your Search

terminal manager jobs in stansted, ess

Assisted Travel Check-In Agent / Host

Assisted Travel Check-In Agent / Host

Minibus Driver

Minibus Driver

Retail Customer Service

Office Manager

Regional Sales Manager - South East

Customer Service Representative

Retail Customer Service - Weekends & Evenings

Customer Service Team Leader

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