Community service officer Work, Jobs in Stanwell, Sry (with Salaries)

Customer Care Officer (FTC)
Lampton Leisure —Feltham
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Gym membership
6d
Quality Compliance Officer
Meath Epilepsy Charity —Godalming
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Housing Officer
Rhythmic Care UK Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Sick pay
Quick apply
Travel Safe Officer
GTS Rail Operations Limited —London
- Customer service
- Communication skills
- Employee discount
Test- Bronzefield
Sodexo —Ashford
- £35,574.59 a year
- Conflict management
- Communication skills
Quick apply
19h
Compliance Officer
Newland House School —Twickenham
- £42,000 - £48,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Sick pay
Quick apply
2d
SEND Officer
Slough Borough Council —Slough
- £41,873 - £47,238 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
2d
Police Community Support Officer - Inner London
British Transport Police —London
- £28,486.92 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
Quick apply
Assistant Information and Advice Officer – FIS
Slough Borough Council —Slough
- £30,160 - £35,530 a year
- Part-time
- Hybrid work
- Annual leave
Quick apply
21h
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Events & Community Fundraising Officer
Rethink Mental Illness —London
- £26,457 a year
- Full-time
- Remote
- CRM software
- Recruiting
- Annual leave
- Employee assistance programme
14d
Research Support Officer (Pre-Award)
Kew Gardens —Kew Gardens
- £34,216 - £37,966 a year
- Full-time
- No degree
- Annual leave
- Employee assistance programme
9d
Parking Appeals Officer
Slough Borough Council —Slough
- £30,160 - £35,530 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
Quick apply
8d
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
Attendance Manager
Grove Academy —Slough
- £36,508 - £40,958 a year
- Part-time
- School
- Free parking
Mediation and Dispute Resolution Officer
Surrey County Council —Woking
- £42,958 - £46,624 a year
- Hybrid work
- Analysis skills
- Conflict management
- Organisational skills
- Annual leave
- Employee assistance programme
2d
E+ Grant Officer
British Council —London
- £25,520 a year
- No degree
Witness Care Officer
Metropolitan Police —West Hampstead
- £33,219 - £36,228 a year
- Full-time
- Computer literacy
- English
- Computer skills
Professional Development Officer
Professional Standards and Development —London
- £32,000 - £35,400 a year
- Part-time
Quick apply
8d
Repairs Administrator
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- IT

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Customer Care Officer (FTC)

Lampton Leisure -
Feltham

Apply Now

Job details

Full-time
6 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
Gym membership
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

CRM software
Stakeholder collaboration
Stakeholder liaison
Business processes
Internal department liaison
Microsoft Office Suite
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

Job Advert

* Please note this is a FTC until December 2026 *

About Lampton Group

Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services.

Why join Lampton Group?

We offer annual pay reviews and incremental pay increases
24 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years
Free GOLD gym membership
Enhanced Maternity and Paternity leave and Pension Scheme
Exclusive Discounts - save with Lampton Rewards and EE mobile offers
Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks - cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As a Customer Care Officer you will be responsible for offering a best-in-class complaint handling service as part of a team dedicated to the Voice of our Customer and Community. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers through root-cause analysis and action planning.

Key Responsibilities include:

Conduct investigations into formal complaints received and reach an outcome based on the merits of each case, communicating the findings and outcome to our customers and stakeholders, clearly and concisely, whilst constructing a strong oral and written argument
Support the facilitation of Stage 2 Review meetings, with customers, advocates, stakeholders, and engaged independent customers.
Liaise and develop a working relationship with other departments across the organisation and external stakeholders, including our clients, various Ombudsman, contractors, and local councillors.
Support the collation of complaints data by recording common trends and themes by utilising data from our customer management systems.
Collate, review and feedback compliments and good-news stories to re-enforce positive behaviours.
Use appropriate tools to establish the root-cause of the problem and recommend actions to rectify the issue including preventative solutions.
Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities.
Conduct trend analysis to identify and highlight any organisational themes.
Manage, collate and redact information for example information related to customer Subject Access Requests and FOI requests.
To undertake adhoc customer satisfaction surveys.
Support the wider VoCC team as required in other administrative activities

Experience and Qualifications required

A track record of managing complaints and customer feedback
Strong knowledge of Data Protection and Freedom of Information regulations
Ability to investigate issues, problem-solve and make informed decisions.
Experience using CRM and customer data systems.
Experience working to KPIs, deadlines and accuracy standards.
Excellent written and verbal communication.
Strong attention to detail, literacy/numeracy and Microsoft 365 skills.
Confident handling challenging conversations with empathy and professionalism.
Strong interpersonal skills and collaboration ability.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Apply Now

Refine Your Search

community service officer jobs in stanwell, sry

Customer Care Officer (FTC)

Quality Compliance Officer

Housing Officer

Travel Safe Officer

Test- Bronzefield

Compliance Officer

SEND Officer

Police Community Support Officer - Inner London

Assistant Information and Advice Officer – FIS

Welfare Advice Officer

Events & Community Fundraising Officer

Research Support Officer (Pre-Award)

Parking Appeals Officer

Admissions Officer

Attendance Manager

Mediation and Dispute Resolution Officer

E+ Grant Officer

Witness Care Officer

Professional Development Officer

Repairs Administrator

I want to receive the latest job alerts for community service officer in stanwell, sry

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* Please note this is a FTC until December 2026 *

About Lampton Group

Why join Lampton Group?

About the Job

Key Responsibilities include:

Experience and Qualifications required

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