Customer care coordinator Work, Jobs in Staple Hill, Gls (with Salaries)

Customer Care Coordinator
Wain Homes (South West) Ltd —Bristol
- £24,420 - £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Employee assistance programme
Quick apply
14d
Customer Voice Coordinator
Bron Afon Community Housing —Cwmbran
- £30,404 a year
- Full-time
8d
Retail Change Co-ordinator
B&Q —Bristol
- £13.10 an hour
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
People Coordinator
Aster Group —Devizes
- £28,713 a year
- Full-time
- Customer service
- Microsoft Office
- SharePoint
- Employee assistance programme
22h
Patient Services Coordinator
Pembroke Road Surgery —Bristol
- £12.73 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Computer literacy
Quick apply
2d
Hire & Sales Coordinator
GAP Group —Avonmouth
- Full-time
Sales Coordinator
AB Dynamics —Bradford-on-Avon
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply
8d

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Customer Care Coordinator

Wain Homes (South West) Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£24,420 - £35,000 a year
14 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Paid volunteer time
Sick pay
On-site parking

Qualifications

Salesforce
Analysis skills
Financial services
Communication skills

Full job description

About Us

Wain Homes is a thriving, privately owned housebuilder with more than 50 years of success behind us – and we’re still growing. We’re a team that supports one another, celebrates success, and builds careers together. Whether you're looking to take the next step in your career or bring established experience to a new role, this is a place where your ideas are valued and your contribution makes a real impact.

An exciting opportunity has become available for a motivated Customer Care Coordinator to help ensure our customers remain at the centre of everything we do. Sitting at the heart of our Customer Care process, you will be a strong communicator and listener with a patient, empathetic, and adaptable approach.

The successful candidate will be responsible for the day-to-day administration of customer care issues, coordinating resources including Wain Homes Customer Care Maintenance Operatives and external contractors to carry out work in customers' homes.

Working closely with the Head of Customer Care, the Customer Care Coordinator will also be responsible for managing information and maintaining accurate records relating to all customer care matters.

Key Responsibilities

Administration of Customer Issues:

Monitor the Customer Services inbox.
Receive and log all customer telephone calls and emails using the in-house computer system.
Validate complaints and resolve issues quickly and efficiently, seeking guidance where required.
Check and ensure work has been completed to the customer’s satisfaction.
Prepare and distribute weekly defects reports for each site.
Provide feedback to and obtain information from other departments.
Ensure all relevant documentation is maintained within customer plot files.
Archive site information as required.
Attend meetings as necessary to perform duties effectively.
Comply with and uphold company policies and procedures.
Undertake general ad-hoc administrative duties as required.

Management of Contractors and Operatives:

Coordinate Customer Care Operatives, suppliers, and subcontractors to resolve issues and arrange appointments through effective diary management.
Monitor contractor performance and report poor outcomes.
Ensure materials are available to facilitate remediation works.

Managing Outstanding Remedial Works:

Maintain reasonable timescales for customers regarding remedial works.
Address unsuccessful or poor-quality remediation outcomes.
Ensure out-of-hours services and reporting processes operate effectively.

What We Offer

Competitive salary
Annual bonus scheme
24 days holiday, increasing with length of service
WeCare Employee Assistance Programme
Pension scheme
Annual Volunteering Day

Inclusion & Diversity

Inclusion and diversity are paramount at Wain Homes. All applicants and colleagues are treated fairly and respectfully, regardless of any protected characteristics.

If you require assistance or reasonable adjustments during the application process, please do not hesitate to contact us – we are always happy to help.

Recruitment Agencies

Recruitment agencies are requested not to submit speculative CVs. We do not accept unsolicited candidate submissions and will not be liable for any associated fees.

Pay: £24,420.00-£35,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in staple hill, gls

Customer Care Coordinator

Customer Voice Coordinator

Retail Change Co-ordinator

People Coordinator

Patient Services Coordinator

Hire & Sales Coordinator

Sales Coordinator

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