Service desk manager Work, Jobs in Staple Hill, Gls (with Salaries)

IT Services Manager
ITC Compliance Ltd —Bristol
- £45,000 - £50,000 a year
- Hybrid work
- Computer Science
- Windows
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
1d
SME - Desk Side Services
HCLTech —Filton
- £24,420.00 - £46,880.68 a year
- Full-time
- Management
- English
- Organisational skills
Quick apply
2d
Service Delivery Manager
Unite Students —Bristol
- Analysis skills
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
Problem Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Microsoft Office
- SQL
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
8d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
IT Support Engineer
iCOMAT —Gloucester
- Azure
- Software troubleshooting
- Customer service
Business Applications Engineer
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
SME - Desk Side Services, AMT Asset Management Software
HCLTech —Bristol
- Computer Science
- Windows
- Bachelor's degree
7d
Web Technology Specialist
Alliance Pharma —Chippenham
- Full-time
- Communication skills
- HTML

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2nd Line Technical Support
iFacility —Shepton Mallet
Handling calls, emails and support cases for customers and keeping them updated on progress of issues and queries. A few things to note*.
£26,000 - £28,000 a year
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8d
Technical Support Consultant
Zellis —Bristol
You’ll be the expert our customers and colleagues turn to when something isn’t working in our HR information systems – investigating, diagnosing and resolving…

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IT Services Manager

ITC Compliance Ltd
Bristol

Quick apply

Job details

Fixed term contract
£45,000 - £50,000 a year
1 day ago

Benefits

Free parking
Health & wellbeing programme
On-site parking

Qualifications

Jira
Computer Science
Windows
SQL
Analysis skills
Database management
Bachelor's degree
Zendesk
Team management
IT support
Mentoring
APIs
Mac OS
Linux
Leadership
Communication skills
Intune
Information Technology

Full job description

Job Purpose:

The IT Services Manager is responsible for overseeing the IT support team, ensuring efficient operation and management of IT systems, and providing excellent technical support services to employees or clients. This role involves managing support processes, monitoring performance metrics, resolving complex issues, and maintaining strong vendor relationships.

Key Responsibilities:Team Leadership and Management:

· Supervise, train, and mentor IT support staff.

· Schedule and delegate support tasks, ensuring coverage during operating hours.

· Conduct performance evaluations and provide feedback to team members.

· Foster a customer-centric culture within the support team.

Technical Support Operations:

· Oversee daily IT support activities, ensuring timely resolution of issues within their SLA.

· Troubleshoot escalated technical problems and communicate with engineering teams should it require 3rd line support.

· Develop and enforce support workflows and standard operating procedures.

· Ensure efficient support for hardware, software, networks, and IT systems.

Integration Management:

· Handling client API integrations within ITC Compliance platforms.

· Liaising with customers and internal stakeholders

· Troubleshooting integration issues and resolving in a timely manner.

Process Improvement:

· Monitor ticketing systems to analyse trends and identify recurring issues.

· Implement proactive measures to reduce system downtime and improve efficiency.

· Document and update support procedures, policies, and user guides

Vendor and Stakeholder Management:

· Coordinate with vendors for software, hardware, and network support services.

· Manage procurement of IT equipment and ensure proper asset tracking.

· Collaborate with other departments to align IT support with business needs.

Project Management:

· Lead or participate in IT-related projects, ensuring deliverables are met.

· Assist in implementing new technologies and upgrades.

· Prepare reports on project progress, risks, and resolutions.

Compliance and Security:

· Ensure compliance with organisational IT policies and industry regulations for example SOX.

· Assist in implementing and maintaining cybersecurity measures.

· Regularly audit systems to identify and mitigate risks.

Skills & Qualifications:Education:

· Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

· Relevant certifications (e.g., ITIL, CompTIA, or Microsoft) are a plus.

Experience:

· Minimum of 5 years in IT support roles, with at least 2 years in a managerial capacity.

Technical Skills:

· Strong knowledge of Windows, macOS, and Linux systems.

· Proficiency with enterprise software, networks, and troubleshooting tools.

· Familiarity with ITSM tools (e.g., Fresh Desk, Jira, Zendesk).

· Hands on knowledge of Office365 suite

· Knowledge of endpoint management systems such as Intune or Jump Cloud

· Familiarity with database management including proficiency in SQL

Leadership

· Excellent team management, conflict resolution, and mentoring skills.

Problem Solving:

· Strong analytical and critical-thinking skills.

Communication

· Exceptional verbal and written communication abilities to interact with technical and non-technical stakeholders

Pay: £45,000.00-£50,000.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: Hybrid remote in Bristol BS16 7FH

Quick apply

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service desk manager jobs in staple hill, gls

IT Services Manager

SME - Desk Side Services

Service Delivery Manager

IT Service Desk Engineer

Problem Manager

Front Line Support Consultant

1st Line Technical Analyst

IT Support Analyst

IT Support Engineer

Business Applications Engineer

SME - Desk Side Services, AMT Asset Management Software

Web Technology Specialist

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