Insurance advisor Work, Jobs in Staplehurst, Ken (with Salaries)

Recovery Negotiator Advisor
Hastings Direct —Bexhill
- From £28,800 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Life insurance
- Referral programme
Customer Advisor Renewals
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Insurance Advisor
Howden Group Holdings —Maidstone
- Full-time
- Hybrid work
- Employee discount
Customer Service Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Renewals Customer Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
Service Advisor
Marshall Motor Group —Maidstone
- £32,915 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Service Advisor
Mach 1 Automotive Ltd —Chatham
- £28,000 - £35,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
Quick apply
Financial Adviser Administrator
Burfields House Wealth Management —Goudhurst
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Contact Centre Advisor
Procter & Gamble —Royal Tunbridge Wells
- Full-time
- CRM software
- Customer service
- IT
Sales Advisor
CARECO UK LTD —Pevensey
- £26,520 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
6d
Trainee Insurance Advisor
NFU Mutual Agency —Royal Tunbridge Wells
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
12d
Claims Advisor
The AA —Royal Tunbridge Wells
- £24,890 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
2h
Parts Advisor
ABL 1Touch —Aylesford
- £20,280 a year
- Part-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Motorcycle Sales Advisor
Laguna Motorcycles —Aylesford
- From £27,428.18 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Store discount
Quick apply
Parts Advisor
Marshall Motor Group —Maidstone
- £32,445 a year
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor - Swanley
Beijer Ref UK Limited —Swanley
- £29,035 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Telemarketing Advisor
Park Holidays UK —Bexhill
- £26,436.80 a year
- Weekend availability
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
3h
Account Executive - Commercial & Schemes
Howden Group Holdings —Maidstone
- Full-time
- Hybrid work
- Travel
8d
Sales Advisor
HPS Ashford —Ashford
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Plumbing
- Free parking
- Employee discount
Quick apply
Protection Advisor
Placing Faces —Grays
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Communication skills

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Recovery Negotiator Advisor

Hastings Direct -
Bexhill

Apply Now

Job details

Full-time
From £28,800 a year

Benefits

Cycle to work scheme
Company pension
Tech scheme
Life insurance
Referral programme

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Access
Customer service
Administrative experience
Data entry
IT
Communication skills

Full job description

Recovery Negotiator

Are you ready to kickstart a rewarding career in insurance? Join our vibrant Claims Recoveries team, where you'll play a key role in supporting our Recovery department. Whether you're new to claims or recovery work, we’ve got you covered with full training to help you succeed.

If you bring strong administrative skills, excellent communication abilities, and a background in customer service especially in phone or web chat environments this role could be the perfect fit for you!

Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday 09:00 – 17:30.

Start Date: Monday, 24th of August

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £28,800, with opportunity for progression.

Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.

Role Purpose:

Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers.

Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount.

As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.

What will you be doing?

Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.

Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.

Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.

Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.

Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.

Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

What are we looking for?

Previous claims or recovery experience is advantageous, but full training will be provided.

Strong customer service skills with a background in telephony-based roles.

Excellent attention to detail and accurate data entry capabilities.

Solid administrative skills with a proactive and organized approach to work.

Good IT proficiency, particularly in Microsoft Excel, Word, and Access.

Proven problem-solving ability and a track record of delivering results.

What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits you’ll receive:

Up to 5% annual discretionary Bonus

Hybrid working (1 day per week in the office with the option to do more depending on your preference)

A fantastic open plan modern office

We promote a relaxed, friendly & diverse working environment

'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee

25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

Pension match up to 10% of your salary

Life insurance (4 x base salary)

Discounted Hasting Direct products

Discounts & cashback with well-known retailers

Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

Refer a friend scheme - earn £500 for every friend you refer

We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [email protected] prior to starting any assessments, in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

Apply Now

Refine Your Search

insurance advisor jobs in staplehurst, ken

Recovery Negotiator Advisor

Customer Advisor Renewals

Insurance Advisor

Customer Service Advisor

Renewals Customer Advisor

Service Advisor

Service Advisor

Financial Adviser Administrator

Contact Centre Advisor

Sales Advisor

Trainee Insurance Advisor

Claims Advisor

Parts Advisor

Motorcycle Sales Advisor

Parts Advisor

Customer Service Advisor - Swanley

Telemarketing Advisor

Account Executive - Commercial & Schemes

Sales Advisor

Protection Advisor

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