Proud to serve. Proud to keep justice going.
Our Operations Managers play a crucial role helping deliver justice and are accountable for day-to-day operations. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice.
About your role
Staffordshire and Shropshire sit within HMCTS West Midlands region youre responsible for the strategic oversight of Crown and Magistrates Courts, supporting your Deputy Head of Operations to meet operational needs and deliver regional performance objectives.
You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.
The post is responsible for the leadership of Crown Court and Magistrates Court operations for Staffordshire and Shropshire, reporting to the Deputy Head of Operations within Crime-West Midlands you will effectively lead 4 Delivery Managers and teams across Crown and Magistrates jurisdictions to ensure performance is managed in your area to ensure service levels are maintained for service users and the public. Regular travel across all courts sites within Staffordshire and Shropshire will be required as well as regular contact with leadership Judiciary.
About you
Youre a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders. You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans.
Youre able to work collaboratively with other Operations Managers in the region to manage conflicting demands on the business and able to reprioritise local and regional goals where required.
Skills and Experience
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Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
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Strong leadership skills with a track record of leading teams through change.
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Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
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Experience in budget management and resource allocation.
If you are ready to take on a challenging and rewarding role apply today
Please refer to the role profile attachment for more information.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. The minimum number of hours acceptable for this role would be 32 hours per week over 5 days.
Location
This post can be based at either Stoke Combined Court Centre, Bethesda Street, Hanley, Stoke-on-Trent, ST1 3BP, Stafford Combined Court Centre, Victoria Square, Stafford, ST16 2QQ or Shrewsbury Justice Centre, Preston Street, Shrewsbury, Shropshire, SY2 5NX. Regular travel will be required to Court sites in Staffordshire and Shropshire.
Lead Criterion
A sift based on the lead behaviour (Leadership) may be held if a large number of applications are received.
