Stakeholder manager Work, Jobs in Starbeck, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
12d
Stakeholder Manager (York, Humber and Lincs)
Northern Trains —Leeds
- £61,695 a year
- Hybrid work
- Business development
- Presentation skills
- Travel
- Employee assistance programme
- Employee discount
4d
Commissioning Operations Manager
Orchard Healthcare Group —Harrogate
- £60,000 - £65,000 a year
- Full-time
- Business development
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Business Development Manager
Professional Paper Supplies LTD —York
- From £37,500 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
13d
SEND Team Leader (Reduced Year)
Harrogate College —Harrogate
- £27,471 - £31,916 a year
- Full-time
- Hybrid work
- English
- Education
- Care plans
- Annual leave
12d
Regional Business Development Manager (On Trade) - North East, Leeds and York
AG Barr —York
- Full-time
- Remote
- Microsoft Powerpoint
- Google Suite
- Sales
- Employee discount
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Teacher - Early Years and Education (Part Time)
Harrogate College —Harrogate
- £22,341 - £35,912 a year
- Part-time
- Hybrid work
- Administrative experience
- Education
- Teaching
- Annual leave
12d
HR Assistant Manager (12 month FTC)
Monster Group —York
- £29,000 - £33,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Free parking
- Employee assistance programme
Quick apply
Deputy Head of Inclusive Learning (High Needs)
Luminate Education Group / Business Support —Leeds
- £45,471 - £48,232 a year
- Hybrid work
- Education
- Leadership
- Annual leave
11d
Emerging Talent & Careers Coordinator
Jet2.com and Jet2holidays —Leeds
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Presentation skills
- Employee discount
Teacher - Health and Social Care (Part Time)
Harrogate College —Harrogate
- £9,574 - £10,773 a year
- Part-time
- Hybrid work
- Administrative experience
- Education
- Teaching
- Annual leave
12d
Business Development Manager
DoubleTree by Hilton Harrogate Majestic —Harrogate
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
Recruitment Manager
Reed In Partnership —Harrogate
- £30,000 - £35,000 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
Key Account Manager (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Marketing
- Annual leave
- Work from home
14d
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
4d
Employee Relations & Policy Lead
PIB Group Services Ltd. —Harrogate
- £70,000 - £75,000 a year
Quick apply
Operational Customer Communications Manager
Skipton Building Society —Skipton
- £75,000 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
11d

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stakeholder manager jobs near starbeck, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

stakeholder manager jobs in starbeck, nyk

Senior Customer Service Manager

Continuous Improvement Manager

Stakeholder Manager (York, Humber and Lincs)

Commissioning Operations Manager

Business Development Manager

Senior Site Director - Operations

SEND Team Leader (Reduced Year)

Regional Business Development Manager (On Trade) - North East, Leeds and York

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Teacher - Early Years and Education (Part Time)

HR Assistant Manager (12 month FTC)

Deputy Head of Inclusive Learning (High Needs)

Emerging Talent & Careers Coordinator

Teacher - Health and Social Care (Part Time)

Business Development Manager

Recruitment Manager

Key Account Manager (UK)

Lead ER Specialist

Employee Relations & Policy Lead

Operational Customer Communications Manager

I want to receive the latest job alerts for stakeholder manager in starbeck, nyk

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