Duty manager Work, Jobs in Staverton, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
1d
Hospitality Manager
Restaurant Associates —Croughton
- £50,000 a year
- Hospitality
- Supervising experience
- Free parking
- Employee discount
8d
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
8d
Services Manager
Retirement Security —Warwick
- £47,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
General Manager
Holiday Inn Rugby - Northampton —Northampton
- From £54,000 a year
- Full-time
- Hotel
- Communication skills
- Free parking
Quick apply
Training Manager
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Annual leave
- Employee assistance programme
13d
General Manager
DHL —Daventry
- Up to £90,000 a year
- Continuous improvement
- Contracts
Duty Manager Rail Replacement
Stagecoach —Rugby
- £32,000 a year
- Full-time
Chef Manager - DOB/490/CM
Olive Catering Services Ltd —Crick
- £37,000 a year
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Free parking
- Employee assistance programme
Quick apply
1d
Operations Manager
GXO Logistics —Crick
- Up to £55,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
CI Manager
GXO Logistics —Northampton
- Up to £57,000 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
6d
Growth & Operations Associate | Children & Families
Rainbow Fostering Services —Milton Keynes
- £30,000 - £36,000 a year
- Full-time
- Microsoft Outlook
- Working with children
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager
Ralph Lauren —Bicester
- Full-time
- Hospitality
- Analysis skills
- Team management
- Employee discount
Business Support Administration Manager
Berkley Care Group —Warwick
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
9d
Facilities Manager
The Menu Partners —Bicester
- Up to £45,000 a year
- Full-time
- Maintenance
- Continuous improvement
Quick apply
Training Specialist
Mercedes-Benz —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
1d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Operations Manager
David Lloyd Clubs —Kettering
- £30,000 a year
- Employee discount
7d
Part Time Office Manager
Meridian Interiors Limited —Milton Keynes
- £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
10d
Commercial Manager - 12 month contract
DCS Group (UK) Ltd —Banbury
- In-person
Quick apply

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
1 day ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in staverton, nth

Service Delivery Manager

Hospitality Manager

Service Delivery Manager

Services Manager

General Manager

Training Manager

General Manager

Duty Manager Rail Replacement

Chef Manager - DOB/490/CM

Operations Manager

CI Manager

Growth & Operations Associate | Children & Families

Operations Manager

Business Support Administration Manager

Facilities Manager

Training Specialist

Hygiene Manager

Operations Manager

Part Time Office Manager

Commercial Manager - 12 month contract

I want to receive the latest job alerts for duty manager in staverton, nth

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