We’re looking for a Administrator (Solar Repair) to help manage the end-to-end repair journey for customers with Solar PV technical issues. This role sits at the heart of repair delivery – coordinating field engineer allocation, parts logistics and manufacturer warranty claims, and making sure every repair is progressed efficiently, accurately and with clear ownership from diagnosis through to resolution.
You’ll be the person who keeps complex repair cases moving, ensuring customers, engineers, suppliers, manufacturers and internal teams all have the information they need at the right time.
Responsibilities
- Engineer Allocation: Allocate field engineers to repair visits based on location, availability, skills and priority.
- Appointment & Customer Coordination: Coordinate appointment scheduling and keep customers informed throughout the repair journey.
- Parts Management: Order, track and manage replacement parts required for Solar PV repairs.
- Warranty & Supplier Liaison: Liaise with manufacturers and suppliers on warranty claims, replacements and technical approvals.
- Warranty Claim Administration: Track warranty claims end to end, ensuring evidence, documentation and updates are captured.
- Case & Repair Record Management: Maintain accurate case notes, repair statuses and audit trails.
- Technical Team Collaboration: Work closely with technical support teams to understand repair requirements.
- Issue Escalation Management: Escalate delays, missing parts, rejected claims or repeat issues quickly and clearly.
- Process Improvement Support: Help improve repair processes, stock visibility, warranty tracking and customer communications.
We’re looking for someone highly organised, proactive and confident coordinating multiple moving parts at once. You don’t need to be the technical expert diagnosing the issue, but you’ll need to be comfortable working in a technical environment and managing the operational detail that ensures repairs happen smoothly.
Essentials:
- Strong coordination, planning or scheduling experience.
- Excellent attention to detail and follow-through.
- Confidence managing cases, tasks, suppliers or field-based work.
- Clear customer communication skills.
- The ability to prioritise urgent repairs and manage competing deadlines.
- Good system and data discipline, including accurate notes and status tracking.
- A collaborative approach with technical teams, engineers, suppliers and manufacturers.
Desirable:
- Experience in Solar PV, renewables or field service coordination.
- Background in parts logistics, warranty administration, repairs management or customer operations.
Your base of Operations: Office, warehouse, and beyond
Our head office is in Chippenham, Wiltshire, with additional offices and warehouses in Lincoln, Ringwood (Hampshire), and Kent. For this role, we’re looking for candidates based in the Ringwood (Hampshire) area. The position will involve some travel, including occasional overnight stays.
Our working hours are 37.5 a week, Monday - Friday.
Annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Look after mind and body: Workplace support from our team of Mental Health First Aiders. Employee Assistance Programme powered by YuLife, for confidential support with life's more difficult moments.
Life Assurance (a cash lump sum of 6X your salary for your family/next of kin)
Greener for Good : EV leasing scheme and Cycle to work scheme
Development opportunities: Good Learning platform that provides access to online learning and workshops, as well as hosting a range of podcasts, videos and articles, helping you grow your skills and knowledge.
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology.
We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 customers producing their own energy through the Feed-in Tariff scheme. Beyond supply, we design and install solar panels systems, batteries, heat pumps and EV chargers, with fair tariffs and export rates that reward people for the energy they share.
As a Which? Eco Provider, certified B Corp, and Friends of the Earth–recommended supplier, we’re proud to set the bar high for sustainability, fairness, and customer care. We’re rated ‘Excellent’ on Trustpilot and recognised as a World Class Employer by Best Companies, a reflection of both our customers’ trust and our inclusive, values-driven workplace.
Now part of the Esyasoft Group, we’re connected to a global network of expertise in energy management and smart technology. With an exciting period of growth ahead, we’re expanding across all areas of the business. At our core, we believe in fairness, inclusivity, and innovation, and we’re looking for people who share our mission to tackle the climate crisis and power a cleaner, greener future.
Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
