Furniture Shop Driver/Assistant
Salary £24,784 Full Time Equivalent
Hours 15 hours per week (including regular weekends)
Responsible to Shop Manager
Accountable to Area Manager
Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness.
This job may close early if the correct candidate is found
Job Summary
Working for our Hebden Bridge Furniture and Vintage shop, the post holder will organise and carry out deliveries and collections of furniture and saleable items from donors throughout Calderdale.
The post holder will be a representative in the community, so we expect them to behave professionally at all times and integrate into the community.
Minimum Qualifications / Experience Required
Study to GCSE C Level or equivalent.
At least 12 months experience of working in a charity shop or warehouse.
Full driving licence over 2 years.
Key Working Relationships
Shop Manager and Shop team
Van and Shop Volunteers
Area Manager
Deputy Head of Retail
Head of Retail and Trading
Retail Team
Local Community
Volunteer Services Department and Volunteers
Fundraising Team
Duties and Responsibilities
Collect and deliver donated items to and from our charity shops, primarily the Hebden Bridge Furniture & Vintage shop.
To take reasonable measures to prevent any loss of goods or any damage to goods whilst in transit.
To open and close the shop, if necessary, when the Shop Manager is unavailable.
Organise the collection and delivery service of items to ensure all customers items that have been donated are collected as soon as possible.
As part of this role, you will be required to engage in manual handling tasks, including lifting and carrying bags and boxes of donated stock. Training and guidance on safe manual handling practices will be provided to ensure your safety and wellbeing.
Promote the Retail Gift Aid scheme to all customers.
Ensure a high level of customer service is delivered at all times.
Keep the Overgate Hospice vans clean and tidy at all times.
Work with volunteer vans drivers and drivers’ mates to ensure all collections are carried our safely.
Ensure all health, safety and manual handling guidelines are adhered to at all times by yourself and volunteers.
Collect goods from donors in accordance with the collections schedule ensuring they are in a fit condition for sale and have fire labels if needed
Assist with sales as required including helping customers load furniture into their vehicles
To unload the goods into the shop and carry into a designated area.
To assist the Shop Manager in recruiting and training volunteers in the stock procurement operation
Carry out daily routine maintenance checks on vans (tyres, oil, water, etc)
Drive in a competent manner at all times.
Takes responsibility for safe practice and awareness of health and safety and infection control thus ensuring that the Hospice’s exposure to risk is minimised
To report accidents and incidents in a timely manner to the Shop Manager.
Overgate General Duties and Responsibilities
All employees must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)
All employees must undertake relevant mandatory training.
All employees must comply with all Hospice policies and procedures and always maintain strict confidentiality within the guidelines of the General Data Protection Regulations.
All employees must adhere to the Hospice’s Standards of Behaviour Framework and Values in all aspects of their work.
This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate.
Safeguarding Children and Adults at Risk
All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.
Valuing Diversity and Equality
All employees should carry out their duties in accordance with the values and principles of valuing diversity and equity of provision. It is the responsibility of all employees to support the Hospice vision of promoting a positive attitude to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Hospice’s Equal Opportunities Policy.
PERSON SPECIFICATION
Qualifications/Training
Essential
Educated to GCSE level Grade C above or equivalent.
Current driving licences (held for a minimum of 2 years)
Knowledge
Essential
Knowledge of the local area.
Desirable
Knowledge of gift aid legislation
Experience
Essential
Experience of working in a busy environment
Experience of working to timescales and deadlines
Experience of representing an organisation in a professional manner
Experience of prioritising own workload and working with minimum supervision
Experience of multitasking and working in an environment of multiple demands
Good timekeeping
Excellent interpersonal skills
Computer literate and proficient in the use of Microsoft Office suite of programs
Ability to communicate verbally and in writing
Ability to work in a team which includes volunteers
Ability to maintain confidentiality
Excellent attention to detail
Excellent telephone manner
Desirable
Experience of using databases
Experience of working within a team voluntary or otherwise
Personal Attributes
Essential
Understanding of and empathy with Hospice environment
Ability to deal with conflicting demands and pressures
Team player who earns the trust and respect of colleagues
Positive professional approach and image
Commitment to the purpose and values of Overgate Hospice
Emotionally Resilient
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Expected hours: 15 per week
Benefits:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
