We are not just hiring - we are looking for personalities that light up a room!
- How big is your smile?
- Do your eyes light up a room?
- Can you turn challenges into opportunities and guests into lifelong ambassadors
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
CORE VALUES
Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.
Empathy Caring and understanding about another person's perspective or circumstance Collaboration Working as a team, listening and supporting each other to reach our collective goal Drive The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face Trust Honest, reliable and accountable do what we say we'll do Passion A love for doing what we do, and doing it with positivity and enthusiasm.
JOB SUMMARY
To be responsible for the day-to-day administrative operations of the Spa Reception, creating a smooth check-in and out process, maximising all service and retail opportunities. You will be responsible for the delivery of an outstanding guest experience for guests and members, facilitating a personalised, professional, warm and consistent service whilst ensuring the effective operation, development and profitability of the Spa.
Key Responsibilities:
- Provide the highest level of service to guests at all times
- Checking in/out of spa guests using Maestro System
- Resolve guest complaints seeking support if necessary in order to resolve the complaint to the guest's complete satisfaction.
- Provide the highest level of service to guests at all times, leading by example and motivating peers at all times.
- Efficient and friendly Checking in/out of spa guests using Maestro System
- Ensuring Procedures are been followed and assisting the Reception supervisor in checking these are been completed.
- Conducting Daily Duty Management shifts
- Attend Weekly 5 star catering meetings.
- Taking reservations for spa bookings and classes.
- Ensure all members of the team are logging guest challenges.
- Ensure all payments are posted correctly and folios balance, checking if any outstanding balances need to be cleared.
- Ensure all gift vouchers are logged and posted correctly.
- To assist Reservations with any overflow phone calls ensuring the best service for our guests.
- Ensure all booking details are correctly completed for Spa, including profiles and market segment. Updating the data on profile if needed.
- To ensure a smooth and friendly services is give to our members.
- Ensure confirmation emails are sent for all bookings and that checks are completed to the correct detail.
Working Relationships/Communication:
- To interact and communicate effectively with all team members of the spa and all members of the hotel team.
- To attend and partake fully in all departmental meetings ensuring effective team communication.
- Assist in providing departmental orientation to newly recruited staff.
- To make sure any positive and/or negative guest feedback is communicated to the manager as quickly as possible.
About You:
- Attention to detail
- Excellent organisation skills
- A good level of computer literacy and database knowledge of booking systems, as well as experience working with excel
- Ability to work cohesively alongside the reception and wider spa team
- Ability to confidently identify and promote all available business opportunities
- Qualified Therapist to a minimum of NVQ Level two an advantage
- Previous customer service experience in a guest-facing role
- Be responsible for Health and Safety as an individual and also to work colleagues, guests and the business reporting concerns through the Health and Safety processes and procedures
- Ensure Continuous Professional Development of self, including attending required training courses and seeking means of developing within the business
- Promote continuous improvement in the level of quality and guest care provided by the business and make proposals/suggestions where applicable.
In return for your hard work and commitment we offer:
- Enhanced pay
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
- Annual party, family fun days, and award dinners - we love to celebrate!
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes. Dedicated Learning and Development Manager
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- AND MUCH MORE..........
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
