Retail customer service representative Work, Jobs in Stevenage, Eng (with Salaries)

Customer Service Representative
LV= Life & Pensions —Hitchin
- £26.23 an hour
- Overtime
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Advisor Part Time
PayPoint —Welwyn Garden City
- £16,878 a year
- Part-time
- Microsoft Outlook
- Communication skills
Quick apply
1d
Customer Service Team Leader
Paddy Power —Stevenage
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
7d
Retail Customer Service Assistant
BP Retail —Hertford
- Serving
- Café
- Annual leave
- Employee assistance programme
4d
Customer Service Consultant
King Living —Hemel Hempstead
- Full-time
- CRM software
- Conflict management
- AI
- Employee assistance programme
- Employee discount
Quick apply
4d
Retail Customer Service Assistant - Temporary
BP Retail —Bedford
- Temporary
- Cleaning
- Café
4d
Customer Service Assistant
NN2C Limited —London
- £13.50 - £14.50 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Cleaning
- Store discount
- Employee discount
Quick apply
8d
Customer Service Assistant
World Duty Free Group —Stansted
- Part-time
- Customer service
- Communication skills
Quick apply
Customer Service Advisor
Heroes —London
- Hybrid work
- Microsoft Word
- Computer literacy
- Phone etiquette
- Work from home
Quick apply
Customer Services Assistant
OurCoop —Cambridge
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
5d
Retail Customer Service Assistant - Nights
BP Retail —Harpenden
- Night shift
- Serving
- Café
- Annual leave
- Employee assistance programme
4d
Customer Service Advisor
Henkel —Hemel Hempstead
- Full-time
- Communication skills
- Time management
- Annual leave
Quick apply
3d
E-Commerce Customer Service Advisor - Office Based(Full-time)
Trimming Shop —Waltham Cross
- From £12.71 an hour
- Full-time
- Microsoft Word
- Google Suite
- Computer literacy
- Free parking
- Employee discount
Quick apply
11d
Senior Customer Service Advisor
Barclays —Bedford
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
1d
Customer Service Advisor
Reynolds Food Group —Waltham Cross
- £28,557 a year
- Full-time
- Food service experience
- Data entry
- Organisational skills
- Annual leave
Quick apply
11d
Customer Service Coordinator
Hill Group UK —Waltham Abbey
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Customer Service Coordinator
Wickes —Watford
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
7d
Customer Service & Sales Assistant – Business Events & Subscriptions (Part-time)
Emerging Markets Investment Partners —St. Peters
- £25,420 - £29,000 a year
- Temporary
- No degree
- Organisational skills
- In-person
Quick apply
2d
Dental Lab Customer Service Associate
Leixir Dental Group —Loughton
- £25,500 - £34,000 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
19h
Customer Service Advisor
Solus Accident Repair Centres —Bishop's Stortford
- £27,976 - £31,820 a year
- Full-time
- Communication skills
- Employee discount
7d

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Customer Service Representative

LV= Life & Pensions -
Hitchin

Apply Now

Job details

Permanent | Full-time | Fixed term contract
£26.23 an hour

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction
Communication skills

Full job description

About The Role

We are currently advertising a permanent position in our Equity Release team as well as a permanent & a 6 months FTC in our Savings & Retirement team.

As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances.

Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do.

We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026.

We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office. (Full time office working until after an initial training period of 6 months).

An update on our Hitchin office, we will relocate to Stevenage on or around February 2027.

LV= may change your location (permanently or temporarily) to another reasonable location. If we do, we’ll give you reasonable notice.

Salary is £26.227.50. Your salary will also have the potential to increase as you progress through our career development framework when milestones are reached.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.

You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.

Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:

Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
Be a team player who enjoys working with others
Be compassionate and caring
Have great communication skills and a real talent for making customers feel special
Be a fantastic multi-tasker
Be able to use your initiative to solve problems and create solutions that delight our customers
Be good with words and numbers, and pay strong attention to detail
Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

Rewards and Benefits
This Role is Band A in the LV= Structure.

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

26 days' holiday – which increases after two years’ service to 28 days
The opportunity to buy or sell up to five days’ holiday
An annual bonus scheme based on company and personal performance
Cycle to work scheme
A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
You’ll receive up to 20% discount on our life products for you and your immediate family.
We have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
Free book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline

Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.

About Us

We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Go on, bring your true self to LV=.

Apply Now

Refine Your Search

retail customer service representative jobs in stevenage, eng

Customer Service Representative

Customer Service Advisor Part Time

Customer Service Team Leader

Retail Customer Service Assistant

Customer Service Consultant

Retail Customer Service Assistant - Temporary

Customer Service Assistant

Customer Service Assistant

Customer Service Advisor

Customer Services Assistant

Retail Customer Service Assistant - Nights

Customer Service Advisor

E-Commerce Customer Service Advisor - Office Based(Full-time)

Senior Customer Service Advisor

Customer Service Advisor

Customer Service Coordinator

Customer Service Coordinator

Customer Service & Sales Assistant – Business Events & Subscriptions (Part-time)

Dental Lab Customer Service Associate

Customer Service Advisor

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