Complaints manager Work, Jobs in Stevenage, Hrt (with Salaries)

Housing Officer
Gateside Housing —Hatfield
- £30,000 - £36,000 a year
- Full-time
- Administrative experience
- Bachelor's degree
- In-person
- Free parking
- Sick pay
Quick apply
6d
Complex Case Manager
Central London Community Healthcare NHS Trust —Harpenden
- £51,657 - £58,785 a year
- Part-time
- Rehabilitation centre
7d
Compliance & Training Manager (Part Time/Job Share)
The Professional Fundraiser —Astwick
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Employee assistance programme
Quick apply
1d
Front of House Manager / Customer Relations & Complaints Handler
Shopforcars —Luton
- From £20,000 a year
- Weekend availability
- Sales
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
11d
AAA Screening Programme Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £49,387 - £56,515 a year
- Full-time
- Leadership
1d
Operations Manager
Salutem Care & Education —Cambridge
- £51,000 a year
- Management
- Travel
- SharePoint
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Store Manager
Aldi —Luton
- £52,910 - £69,000 a year
- Annual leave
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Property Operations Manager
Rainbow Properties —London
- Up to £65,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
11d
Housing Officer
Gateside Homes —Hatfield
- From £30,000 a year
- Full-time
- Bachelor's degree
- Driving
- In-person
- Free parking
- Sick pay
Quick apply
4d
Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Responsible Individual
Your Vision Children's Homes —Luton
- £450 - £500 a day
- Part-time
- Supervising experience
- In-person
- Communication skills
Quick apply
4d
Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
4d
Customer Service Advisor (Part-time)
GREENACRES LIVING MEMORIAL PARKS —Epping
- From £18,960 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
Shift Supervisor
Starbucks —Stevenage
- From £14,000 a year
- Part-time
- Hospitality
- Culinary experience
- Cooking
- Store discount
- Employee discount
Quick apply
5d
Assistant Manager
KwikFit —Stevenage
- Full-time
- Employee assistance programme
- Employee discount
4d
Estate Manager
The Forresters Eastcote —Pinner
- £42,000 - £45,000 a year
- Supervising experience
- Driving
- Computer skills
Quick apply
2d
Passenger Services Agent
PrimeFlight —Stansted
- Customer service
- Communication skills
- Free parking
- Employee discount
7d
Clinic Manager
Well Life Clinic —St Albans
- £45,000 - £60,000 a year
- Weekend availability
- Microsoft Office
- Bachelor's degree
- Human resources
- Employee discount
Quick apply
11d

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complaints manager jobs near stevenage, hrt

Housing Officer

Gateside Housing
Hatfield

Quick apply

Job details

Permanent | Full-time
£30,000 - £36,000 a year
6 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

GCSE
Yardi
Administrative experience
Numeracy
Bachelor's degree
Communication skills
Negotiation

Full job description

Job Type: Full-time
Hours: 37.5 hours per week
Location: Hatfield, Hertfordshire
Salary: £30 000 - £36 000/annum depending on experience
Reports to: Housing Services Manager

Full Job Description

We are recruiting for an experienced and motivated Housing Officer to provide comprehensive housing and tenancy management services across our housing portfolio. This includes social housing and accommodation used for supported living purposes.

The successful candidate will be responsible for supporting tenants to sustain their tenancies, managing rent and utility payments, addressing arrears, assisting with voids and lettings, carrying out tenancy audits and property inspections, and responding to tenancy-related issues including nuisance and anti-social behaviour.

This is a full-time role working 37.5 hours per week.

Main Duties and ResponsibilitiesTenancy Management

Provide advice, support and information to tenants, residents and stakeholders on tenancy matters, welfare benefits and housing requests.
Support tenants with additional needs to maintain and benefit from their tenancy.
Complete tenancy sign-ups, tenancy terminations and associated paperwork.
Ensure tenants understand their rights and responsibilities under tenancy or licence agreements.
Monitor tenancy conditions and work with colleagues to manage breaches and resolve disputes.
Support the management of nuisance, complaints and anti-social behaviour.
Carry out tenancy audits and maintain up-to-date tenant records.

Rent, Utilities and Arrears

Work with internal teams to manage rent, service charge and utility payments.
Take early and preventative action to minimise arrears.
Support tenants with payment-related queries and signpost where appropriate.
Assist with Housing Benefit applications and relevant documentation.

Voids, Lettings and Property Management

Assist with void management, lettings and pre-void processes.
Work with property and maintenance teams to carry out inspections and report repairs.
Support the monitoring of property standards, repairs, grounds maintenance and tenancy conditions.
Help ensure void turnaround targets are achieved.

Compliance and Partnership Working

Maintain accurate records in line with procedures.
Comply with legal, contractual and regulatory housing responsibilities.
Attend internal and external meetings as required.
Work effectively with local authorities, care providers, statutory agencies and voluntary organisations.
Promote equality, diversity, health and safety, and good practice across all areas of work.
Participate in on-call duties where required.

Person Specification

The ideal candidate will have:

Experience in housing management, tenancy management, supported housing, social housing or a similar role.
Knowledge of tenancy agreements, rent arrears, lettings, voids, repairs, service charges and complaints.
Understanding of social housing and property management regulations.
Experience working directly with tenants or customers.
Excellent communication and interpersonal skills.
Strong administrative, literacy and numeracy skills.
Ability to manage a busy workload and prioritise tasks effectively.
A professional, calm and solution-focused approach.
Understanding of the needs of people with learning disabilities, mental health needs, physical disabilities or sensory impairments.

Desirable

A professional qualification in housing, property management or a related discipline.
Experience in supported housing.
Experience working with tenants who require additional support to maintain independence.

Benefits

Full-time permanent opportunity.
Meaningful work supporting tenants and communities.
Supportive working environment.
Training and development opportunities.
Varied role across housing, tenancy management and partnership working.

Apply

To apply, please submit your CV and a short supporting statement outlining your relevant experience.

Pay: £30,000.00-£36,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Hatfield AL9 5BL: reliably commute or plan to relocate before starting work (preferred)

Education:

Bachelor's (preferred)

Experience:

Housing Officer: 1 year (required)

Work authorisation:

United Kingdom (required)

Location:

Hatfield AL9 5BL (preferred)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in stevenage, hrt

Housing Officer

Complex Case Manager

Compliance & Training Manager (Part Time/Job Share)

Front of House Manager / Customer Relations & Complaints Handler

AAA Screening Programme Manager

Operations Manager

Customer Service Supervisor - Bank

Store Manager

Senior Admin Lead

Property Operations Manager

Housing Officer

Customer Service Agent

Responsible Individual

Operations and Complaints Manager

Customer Service Advisor (Part-time)

Shift Supervisor

Assistant Manager

Estate Manager

Passenger Services Agent

Clinic Manager

I want to receive the latest job alerts for complaints manager in stevenage, hrt

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