Complex care case manager Work, Jobs in Stevenage, Hrt (with Salaries)

Service Delivery Manager
Serco Group —Hitchin
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Brokerage Manager
Hertfordshire County Council —Stevenage
- £53,806 - £59,497 a year
- Hybrid work
- English
- Travel
- Leadership
6d
Shared Lives Worker
Hertfordshire County Council —Ware
- £34,434.00 - £37,280.04 a year
- Full-time
- English
- Driving
- Travel
7d
Housing & Neighbourhood Manager
Amplius —Milton Keynes
- £52,736 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
9d
Occupational Health and Wellbeing Manager
TJX Europe —Watford
- Full-time
- Case management
Senior Practitioner - Assessment Team
Cambridgeshire County Council —Trumpington
- £46,956 - £50,157 a year
- Call to connect
- Hybrid work
- Case management
- Travel
- Mentoring
- Relocation assistance
- Annual leave
5d
Senior Customer Service Advisor
Dominos —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Office
- IT
4d
CDC Imaging Manager
The Princess Alexandra Hospital NHS Trust —Epping
- £57,528 - £64,750 a year
- English
- Annual leave
4d
Group Strategy Manager
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Employee assistance programme
12d
Personal Adviser
Civic Recruitment Limited —Haringey
- Hybrid work
- Case management
- In-person
Quick apply
Young Carers Family Support Navigator
Harrow Carers —Harrow
- £17.60 an hour
- Part-time
- In-person
- Care plans
- School
- Health & wellbeing programme
- Flexitime
Quick apply
Court Progression Officer - Internal
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Leadership
- Annual leave
- Flexitime
Digital Project Manager
Xigen Limited —Bedford
- £35,000 - £40,000 a year
- Hybrid work
- Project management
- Organisational skills
- Flexible schedule
Quick apply
Senior HR Advisor
St Elizabeth's Centre —Much Hadham
- £47,985 - £49,001 a year
- Full-time
- Analysis skills
- Supervising experience
- Human resources
- Free parking
- Annual leave
Quick apply
10d
Private Care Inpatient Services Executive
Royal National Orthopaedic Hospital NHS Trust —Stanmore
- £36,943 - £44,900 a year
- Full-time
- Annual leave
- Employee assistance programme
6d
Consultant Social Worker (Children in Care)
Hertfordshire County Council —Hemel Hempstead
- £48,226 - £53,460 a year
- Full-time
- Microsoft Powerpoint
- English
- IT
HR Advisor
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £32,073 - £39,043 a year
- Part-time
- Management
- Human resources
3d
Safety Business Analyst
Roche —Welwyn
- Computer Science
- Engineering
- Master's degree
13d
Technical Programme Manager -- Store Foundations Programmes
Tesco UK —Welwyn Garden City
- Full-time
- Bakery
- APIs
- Communication skills
- Employee assistance programme
Interim Chief Information Officer
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £140,074 a year
- Full-time
- Master's degree
- Business development
- Leadership
12d

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Service Delivery Manager

Serco Group -
Hitchin

Apply Now

Job details

Full-time

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Pension

Full job description

Job title: Service Delivery Manager (PIP)

Band: 4

Contract: Perm

Location: Hitchin

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDHIT

Apply Now

Refine Your Search

complex care case manager jobs in stevenage, hrt

Service Delivery Manager

Brokerage Manager

Shared Lives Worker

Housing & Neighbourhood Manager

Occupational Health and Wellbeing Manager

Senior Practitioner - Assessment Team

Senior Customer Service Advisor

CDC Imaging Manager

Group Strategy Manager

Personal Adviser

Young Carers Family Support Navigator

Court Progression Officer - Internal

Digital Project Manager

Senior HR Advisor

Private Care Inpatient Services Executive

Consultant Social Worker (Children in Care)

HR Advisor

Safety Business Analyst

Technical Programme Manager -- Store Foundations Programmes

Interim Chief Information Officer

I want to receive the latest job alerts for complex care case manager in stevenage, hrt

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