Housing officer Work, Jobs in Stevenage, Hrt (with Salaries)

Resident Services Officer
First Garden Cities Homes —Letchworth
- £32,454.17 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Referral programme
Quick apply
5d
Sheltered Housing / Independent Living Officer (P01712)
Welwyn Hatfield Borough Council —Welwyn Garden City
- £28,426 - £30,324 a year
- Communication skills
- Free parking
- Annual leave
10d
Business Support Officers
Stevenage Borough Council —Stevenage
- £26,824 - £29,540 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
7d
Housing Data Manager
Stevenage Borough Council —Stevenage
- £37,280 - £40,777 a year
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
23h
Asset Support Officer (12m FTC)
SettleParadigm —Letchworth
- £34,814 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Data entry
- Free parking
Quick apply
3d
Environmental Protection and Housing Officer
North Hertfordshire District Council —Letchworth
- £30,246 - £40,612 a year
- Call to connect
- Hybrid work
- Master's degree
- Communication skills
5d
Senior Housing Officer (East)
Luton Borough Council —Luton
- £39,152 - £41,771 a year
- Remote
- Administrative experience
- Travel
- Communication skills
- Relocation assistance
- Annual leave
5d
Income Officer (P01741)
Welwyn Hatfield Borough Council —Hatfield
- £38,350 - £41,254 a year
- Hybrid work
- Customer service
- English
- Free parking
- Annual leave
10d
Housing Solutions Officer
Civic Recruitment Limited —Luton
Quick apply
Supported Housing Officer – Activities & Events
SettleParadigm —Hatfield
- £34,904 a year
- Full-time
- Hybrid work
- Cooking
- Negotiation
- Free parking
- Work from home
Quick apply
13d
Senior Housing Officer (South and Central)
Luton Borough Council —Luton
- £39,152 - £41,771 a year
- Remote
- Leadership
- Communication skills
- Relocation assistance
- Annual leave
5d
Supported Accommodation Officer
Mary Seacole Housing —Luton
- £27,868.58 a year
- Full-time
- Care experience
- Cooking
- English
- Sick pay
Quick apply
6d
Specialist Housing Officer
Keystage Housing —Luton
- £26,436.80 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Supported Housing Officer - Casual
One YMCA —Hitchin
- £13.45 an hour
- Weekend availability
- Communication skills
Revenues and Benefits Officer
Dacorum Borough Council —Hemel Hempstead
- £32,067 - £33,642 a year
- Full-time
- Communication skills
- Flexible schedule
7d
Housing & Neighbourhood Manager
Amplius —Milton Keynes
- £52,736 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
10d
Housing Support Officer
Ability Housing Group —Luton
- £24,420 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Supported Housing Officer
One YMCA —Hatfield
- £31,359 a year
- Weekend availability
- First Aid Certification
- Organisational skills
- IT
12d
Archives Officer (Logistics)
Headland Archaeology —Silsoe
- £32,488 - £35,535 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Driving
- Relocation assistance
- Annual leave
Quick apply
4d
Housing Triage Officer
Watford Borough Council —Watford
- £36,457 a year
- Full-time
10d

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Resident Services Officer

First Garden Cities Homes -
Letchworth

Quick apply

Job details

Permanent | Full-time
£32,454.17 a year
5 days ago

Benefits

Health & wellbeing programme
Company pension
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Customer service
GCSE
Maintenance
Administrative experience
IT
Communication skills
Time management

Full job description

An exciting opportunity has arisen to join as Resident Services Officer to our team. The post-holder will be the first point of contact and provide a responsive customer service to our residents, visitors and guests.

Key responsibilities:

Be the first point of contact for residents and deal with all enquiries coming into the business. This can be via phone, email, face to face or webchat.
Ensure information given out is accurate and relevant
Responsibility for initial diagnosis of repairs, scheduling of works using specialist repairs IT system. Ordering of works via direct labour organisation, and/or contractors/defect contractors. Understanding of defects liability periods and recharges and decision-making regarding invoking calls to contractors and recharges to residents.
Monitor target dates and ensure that variation and completions are updated on IT system.
Coordinate and plan the work of the Maintenance Operatives ensuring optimum results are achieved from time efficient scheduling within geographical areas.
Respond to and resolve resident dissatisfactions for repairs.
Raise inspection appointments for residents.
Manually match and process invoices for works completed by external contractors.
Assess and action permission requests from residents and forward to relevant departments or external agencies should further technical information be required.
Provide administrative expertise for our residents to ensure smooth day to day operation.
Be responsible for assisting in the termination procedure for all residents once keys are received.
Actively take part in appraisals and other performance management initiatives.
Ensure that within the scope for this role, the Value for Money Strategy is observed.
Carry out additional responsibilities reasonably associated with the post-title and post-holder's capabilities, as and when required by the Association.
Work to the Association's Vision, Mission and Values in all working practices.

Are you the right candidate?

It is essential you have:

Excellent communication skills
Knowledge of Housing Associations
Excellent customer service skills
Basic IT skills
Organising and time management
Ability to work well under pressure
Ability to work as part of a team
Ability to work on own initiative
Discrete
Trustworthy
Flexible

It is desirable you have:

Knowledge of Housing Management services
Knowledge of repairs and maintenance

Essential values:

Respect and Integrity
Open and Accountatble
The best you can be

How to apply:

Please provide a separate written statement or covering letter with your application explaining how you meet all the essential criteria. This will be essential along with a copy of your CV. Applications that are not accompanied by the statement will not be considered.

Job Types: Full-time, Permanent

Pay: £32,454.17 per year

Benefits:

Company pension
Health & wellbeing programme
Referral programme
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

housing officer jobs in stevenage, hrt

Resident Services Officer

Sheltered Housing / Independent Living Officer (P01712)

Business Support Officers

Housing Data Manager

Asset Support Officer (12m FTC)

Environmental Protection and Housing Officer

Senior Housing Officer (East)

Income Officer (P01741)

Housing Solutions Officer

Supported Housing Officer – Activities & Events

Senior Housing Officer (South and Central)

Supported Accommodation Officer

Specialist Housing Officer

Supported Housing Officer - Casual

Revenues and Benefits Officer

Housing & Neighbourhood Manager

Housing Support Officer

Supported Housing Officer

Archives Officer (Logistics)

Housing Triage Officer

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