Technical support associate Work, Jobs in Stevenage, Hrt (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
2nd Line Technical Analyst (Out of Hours - Nights/Weekends)
Focus Group —Borehamwood
- £35,000 - £40,000 a year
- Weekend availability
- Azure
- SharePoint
- Employee assistance programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
Quick apply
AMS OpenText COTS Application Support| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Communication skills
9d
Sample Dispatch Technician (STV)
Avantor —Stevenage
- Full-time
- Continuous improvement
- Quality control
- Computer skills
5d
Security Operations Analyst
Softwerx —Cambridge
- £30,000 - £40,000 a year
- 8 hour shift
- Remote
- Azure
- Communication skills
- Employee discount
- Gym membership
Environmental Advisor
M Group —Stevenage
- £40,000 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Warehouse Associate
Nintronics —Welwyn Garden City
- £25,500 a year
- Full-time
- Warehouse experience
- In-person
- Communication skills
- Employee discount
Quick apply
5d
Associate Field Application Specialist
Abselion —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Presentation skills
Sample Dispatch Manager
Avantor —Stevenage
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Annual leave
Research Assistant/Research Associate (Fixed Term)
University of Cambridge —Cambridge
- £34,610 - £46,049 a year
- Doctoral degree
- Research
Ecologist, Brighton, East Sussex
CSA environmental —Baldock
- Weekend availability
- Hybrid work
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Accounts Receivable Associate
4Wall Entertainment —Hertford
- Overtime
- Organisational skills
- Time management
- Analytics
Quick apply
13d
Research Associate (Fixed Term)
University of Cambridge —Cambridge
- £37,694 - £46,049 a year
- Doctoral degree
- University
Senior Research Associate
Sail Biomedicines —Cambridge
- £75,000 - £100,000 a year
- Master's degree
- Bachelor's degree
- Organisational skills
12d
Sample Dispatch Technician
Avantor —Cambridge
- Full-time
- Continuous improvement
- Communication skills
Dental Lab Customer Service Associate
Leixir Dental Group —Loughton
- £25,500 - £34,000 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
2d
Fiber Optics Associate Manager
NBCUniversal —Bedford
- Full-time
- Engineering
- Bachelor's degree
- No degree
Business Development Associate - North UK
Meridian Bioscience, Inc. —London
- Full-time
- CRM software
- English
- Business development

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technical support associate jobs near stevenage, hrt

1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

technical support associate jobs in stevenage, hrt

1st Line Service Desk Analyst (Days)

2nd Line Technical Analyst (Out of Hours - Nights/Weekends)

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

AMS OpenText COTS Application Support| Stevenage, UK

Sample Dispatch Technician (STV)

Security Operations Analyst

Environmental Advisor

Warehouse Associate

Associate Field Application Specialist

Sample Dispatch Manager

Research Assistant/Research Associate (Fixed Term)

Ecologist, Brighton, East Sussex

Accounts Receivable Associate

Research Associate (Fixed Term)

Senior Research Associate

Sample Dispatch Technician

Dental Lab Customer Service Associate

Fiber Optics Associate Manager

Business Development Associate - North UK

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