Customer service team lead Work, Jobs in Stevenage (with Salaries)

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment
Affinity Water —Hatfield
- £65,000 a year
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Customer Service Team Leader
Paddy Power —Stevenage
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Customer Service Team Leader
Morgan Sindall Property Services Limited —Welwyn Garden City
- £35,000 a year
- Full-time
- Presentation skills
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
10d
Team Leader
Libury Hall —Ware
- £34,603 a year
- Weekend availability
- In-person
- Training & development
- Care plans
- Free parking
Quick apply
Customer Service Team Leader
Hertfordshire County Council —Welwyn Garden City
- £31,537 - £34,434 a year
- English
- Mentoring
- Training & development
Passenger Care Team Leader
Ethos Farm —Luton
- £14.47 an hour
- Full-time
- Customer service
- Maintenance
- English
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Arrivals - Team Leader
WHSmith Travel —Luton
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Call Centre Team Leader
Expert Law —North Finchley
- £25,420 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Computer skills
Quick apply
13d
Arrivals - Team Leader
WHSmith Group —Luton
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Operations Team Leader
BRE —Watford
- £43,000 - £45,000 a year
- Hybrid work
- Team management
- Travel
- Organisational skills
- Free parking
Quick apply
2d
Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Card Factory —Ware
- £13 an hour
- Customer service
- Leadership
Operations Team Leader
BRE Group (Building Research Establishment) —Watford
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- Organisational skills
- Free parking
2d
People & Service Team Leader
River Island —Watford
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Product Team Leader
River Island —Luton
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Technical Sales Team Leader - - Looking for Your First Leadership Opportunity?
ACO Technologies plc —Bedford
- Call to connect
- CRM software
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Knoopologist (Team Leader)
Knoops- St Albans —St Albans
- £13.50 an hour
- Full-time
- Customer service
Quick apply
Sales & Service Team Manager
B&Q —London
- £31,500 - £34,500 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
11d
CRM & Retention Lead
Heroes —London
- Hybrid work
- Analysis skills
- Organisational skills
- Analytics
Quick apply
4d
L'Oréal Luxe Multi-Brand Team Leader, John Lewis Welwyn Garden City (37.5 Hours)
l'Oréal —Welwyn Garden City
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Annual leave
- Referral programme
Quick apply
4d

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Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Affinity Water -
Hatfield

Apply Now

Job details

Permanent
£65,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Stakeholder liaison
Continuous improvement

Full job description

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

You will help shape, design and deliver product features within your specialised area for a new billing platform and new operation model. Working closely with the Head of Experience Delivery and cross-functional teams, you will translate customer, operational and regulatory requirements into a clear target journey vision and supporting product capabilities, ensuring solutions align to end-to-end outcomes.

In addition, the role will manage two direct reports responsible for the existing Smart Metering programme, providing oversight of the current customer experience. This includes ensuring journeys, processes and communications are effectively managed and continuously improved, with alignment across operational delivery and performance insight used to drive improvement and manage risk.

What you'll be doing:

Taking ownership of the to-be state and vision for Metering within a large transformation programme for both the customer experience and operating model.
Lead the definition of the standards for the journey and service design.
Use qualitative and quantitative insights to prioritise scope to provide customers and the business with the highest value vs effort.
Act as the focal point for all teams contributing to the Metering future state, ensuring alignment across technology operations and customer experience.
Manage the ongoing smart metering programme customer experience, small change.
Ensure smart metering customer communication and behavioural change campaigns are aligned with Marketing & Communications.

What you'll need:

Experience working in a change, transformation, service improvement or product delivery environment.
Experience contributing to the design or improvement of customer journeys, services or operational processes.
Demonstrable experience of engaging and influencing internal and external stakeholders.
Ability to think strategically about customer journeys while remaining comfortable working within delivery teams.
A strong customer focus, ensuring decisions balance customer needs, operational practicality and regulatory requirements.

Advert Closing Date: 23/6/26

Benefits:

Hours of work: 08:30am - 17:00pm (Mon - Thurs) 08:30am - 16:30pm (Friday) minimum 2 days in the office.
Standby: 1 in 6 (Separate to salary)
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

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Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

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L'Oréal Luxe Multi-Brand Team Leader, John Lewis Welwyn Garden City (37.5 Hours)

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Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

What you'll be doing:

Benefits:

Disability Confident

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