Head of human resources Work, Jobs in Stevenston, Nay (with Salaries)

Retail Manager
Trump Turnberry - Golf Operations —Turnberry
- Weekend availability
- Hospitality
- Management
- Customer service
- Flexible schedule
Quick apply
10d

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Retail Manager

Trump Turnberry - Golf Operations -
Turnberry

Quick apply

Job details

Full-time
10 days ago

Benefits

Flexible schedule

Qualifications

Hospitality
Management
Customer service
Retail management
Communication skills
Hotel experience

Full job description

PROPERTY

The diversity of the product offering encompasses a 5 Star hotel, self-catering apartments and group lodge accommodation across the grounds of the 800-acre resort. The property is owned and managed by The Trump Organisation.

POSITION PURPOSE

The Retail Manager is responsible for overseeing all retail and daily pro shop operations within the golf resort. This role ensures exceptional guest service, maximizes retail sales and profitability, manages inventory and merchandising, supervises staff, and supports golf events and resort activities. A key project for this position will involve developing an online retail presence for the resort. The manager serves as a key point of contact for members, guests, and golfers while maintaining the highest standards of hospitality and operational excellence. This role works alongside the Head Golf Pro and the Golf Operations Manager

ESSENTIAL FUNCTIONSRetail & Merchandising

Manage all golf shop retail operations, including apparel, equipment, accessories, and gift merchandise.
Develop merchandising strategies to maximize sales and profitability.
Order, receive, price, and replenish inventory.
Conduct inventory counts and monitor stock levels, shrinkage, and turnover.
Build and maintain relationships with vendors and suppliers.
Analyse sales reports and identify opportunities to improve product performance.
Work with Trump Golf/Trump Retail Team
Oversee Trump Store within Hotel

Customer Service & Guest Experience

Deliver exceptional service to resort guests, members, and non resident golfers per Trump Hotel/Golf Standards
Handle guest inquiries, complaints, and special requests professionally.
Ensure the golf shop is clean, organised, and visually appealing.
Promote resort services, golf packages, tournaments, and special events.

Operations Management

Oversee daily opening and closing procedures.
Manage POS systems, cash handling, and end-of-day reconciliation.
Coordinate tee-time bookings and golfer check-in procedures.
Maintain accurate retail and operational records.
Ensure compliance with resort policies and golf course procedures.
Attend internal and external meetings as required
Respond to internal and external communications/emails/requests
Utilise internal systems i.e. purchasing, Human resources/payroll, Health & Safety, maintenance

Staff Leadership

Recruit, train, schedule, and supervise pro shop staff.
Ensure team are compliant in all internal and mandatory training requirements
Conduct performance evaluations and provide coaching.
Ensure staff deliver outstanding customer service and maintain professional appearance standards.
Foster a positive, team-oriented work environment.

Golf Events & Resort Coordination

Coordinate with golf professionals and other resort departments to enhance guest experiences.
Support marketing initiatives and promotional campaigns.
Help maximize participation and revenue from golf-related events.

QUALIFICATION STANDARDS

3+ years of retail management is essential. Golf operations, hospitality, or resort management experience is desirable.
Strong knowledge of golf merchandise, equipment, and apparel.
Experience with retail POS systems, inventory management, and sales reporting.
Excellent leadership, communication, and customer-service skills.
Ability to work weekends, holidays, and flexible schedules during peak golf seasons.
PGA affiliation or golf industry experience preferred but not always required.

INDRETAIL

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