project lead Work, Jobs in stock (with Salaries)

Customer Transformation Lead
Delta Housing —Chelmsford
- £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
2d
Associate Director - Lampard Inquiry
Essex Partnership University NHS Foundation Trust —Wickford
- £79,504 - £91,609 a year
- Full-time
- Annual leave
- Employee discount
2d
Lead P6 Planner
M Group —Colchester
- Annual leave
- Employee assistance programme
Lead Appointed Person Lifting Operations
Rainbird Crane Services Ltd —Basildon
- £75,000 - £100,000 a year
- Full-time
- Team management
- Driving
- Construction
Quick apply
6d
PMO Lead
G MASS —London
- Up to £90,000 a year
- Hybrid work
- Financial services
- AI
Quick apply
14d
People & Culture Lead
Kinect Services —Rayleigh
- Up to £50,000 a year
- Part-time
- Management
- Human resources
- Leadership
12d
Head of Governance and Compliance
The Marillac Neurological Care Centre —Brentwood
- £24 - £26 an hour
- Part-time
- Data analysis skills
- SQL
- In-person
Quick apply
1d
VacancyTitle: Programme Manager - Integrated Delivery Services
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- From £69,020 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
2d
Projects Director
Colorminium —London
Strategic Project Lead (UK)
Mercor —London
- £89,500 - £149,200 a year
- Weekend availability
- Analysis skills
- AI
- Communication skills
- Gym membership
Director Project Management – Hotel Sector Lead
Emerson Partners —London
- £110,000 - £140,000 a year
- Hotel
Managing Director - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —London
- £106 - £180 an hour
- Remote
- Management
- AI
- Leadership
Quick apply
Senior Project Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
Project Manager (Client Side)
Emerson Partners —London
- £60,000 - £85,000 a year
- Project management
PMO & Value Management Lead
Arch Capital Group Ltd. —London
- Full-time
Project Manager (client-focused)
RDA —Chelmsford
- £40,000 - £50,000 a year
- Weekend availability
- Project management
- IT
- Tax experience
- Free parking
- Relocation assistance
Quick apply
Lead Trainer Assessor
ALSTOM —London
- £65,000 a year
- Microsoft Office
- AWS
- Annual leave
Project Manager
Schawk UK Limited —Witham
- Customer service
- Microsoft Office
- Continuous improvement
Quick apply
14d
Client Programme Manager/Sr Project Manager – Client Delivery
Fiserv —Basildon
- Full-time
- DevOps
- Agile
- Business
Document Control Lead
Hill International, Inc —London

I want to receive the latest job alerts for project lead in stock

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Transformation Lead

Delta Housing
Chelmsford

Apply Now

Job details

Full-time
£65,000 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Operations management
Customer service
Change management

Full job description

We are looking for a Customer Transformation Lead to lead the transformation of customer services required to successfully integrate CHP and Estuary into Delta, ensuring continuity of service at Day 1 while designing and delivering improved customer journeys and service models for the future organisation.

The role is responsible for ensuring that all transformation activity considers and enhances the customer experience, aligning services, processes and systems to deliver a consistent, high-quality service to residents.

The postholder will play a key role in embedding a customer-first approach across the programme, ensuring that integration decisions support both operational stability and long-term service improvement.

What you'll be doing

Lead the development and delivery of the Customer Transformation approach, aligned to the overall integration plan and long-term strategy
Lead the Customer Workstream, ensuring that customer services are aligned and operationally ready for Day 1 with minimal disruption to customers
Oversee the mapping and design of current and future customer journeys, identifying opportunities to simplify, standardise and improve services
Ensure that the customer impacts of all integration and transformation initiatives (including systems, processes and policy changes) are identified, assessed and managed effectively
Work closely with other Transformation Leads (People, Property and other team members) to ensure a joined-up approach to service delivery and customer experience
Provide input into operational and technical projects (e.g. housing management system integration, contact centre changes) to ensure customer experience and service performance are fully considered

What we are looking for

Relevant professional qualification or training in service design, customer experience or operational management (or equivalent experience)
Proven experience leading Customer Service transformation, ideally within large-scale transformation programmes or mergers in the housing or public sector
Strong understanding of customer journeys, service design and operational service delivery, with experience improving services across multiple channels (e.g. contact centres, digital, housing services)
Experience of assessing and managing the customer and service impacts of transformation initiatives, including system implementations (e.g. housing management systems), process redesign and service integration
Strong understanding of change management principles and frameworks (e.g. Prosci, ADKAR), with the ability to apply these in operational environments

Please note the office expectancy of this role is as follows: This role is a hybrid working role, and expected in the office a minimum of 1 day a week to facilitate workshops and work closely with stakeholders in the office or on site..

Benefits

The salary for this post will be £65,000 Per Annum.
Learning and development opportunities
Healthcare cash plan
Robust employee reward and recognition programme
Free and confidential Employee Assistance Programme
Volunteering programme
Competitive pension scheme
25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

INDMED

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.

We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

Apply Now

Refine Your Search

project lead jobs in stock

Customer Transformation Lead

Associate Director - Lampard Inquiry

Lead P6 Planner

Lead Appointed Person Lifting Operations

PMO Lead

People & Culture Lead

Head of Governance and Compliance

VacancyTitle: Programme Manager - Integrated Delivery Services

Projects Director

Strategic Project Lead (UK)

Director Project Management – Hotel Sector Lead

Managing Director - AI Trainer - Freelance - 8-20 hrs/week - Remote

Senior Project Manager

Project Manager (Client Side)

PMO & Value Management Lead

Project Manager (client-focused)

Lead Trainer Assessor

Project Manager

Client Programme Manager/Sr Project Manager – Client Delivery

Document Control Lead

I want to receive the latest job alerts for project lead in stock

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected