INTERNAL SALES COORDINATOR
Safeguard Systems - Newbury, Berkshire
Salary: £26,500 – £28,000 depending on experience
Hours: 40 hours, Mon - Fri (a 4 day working week is also an option, 32 hours)
Contract: Permanent
ABOUT US
Safeguard Systems is a well-established fire and security company based near Newbury, Berkshire, marking a decade in business in 2026. We provide installation, maintenance and monitoring services across fire alarms, intruder detection, CCTV and access control for commercial clients throughout the region.
THE ROLE
As our Internal Sales Coordinator, you will play a central role in maintaining the momentum of our sales pipeline. With our Business Development Managers regularly engaged in site surveys and client-facing activity, this role exists to ensure that no lead goes unattended and no client query falls through the cracks.
You will manage the flow of inbound enquiries, coordinate follow-up activity on live quotations, and provide regular touchpoints to our existing client base. Where technical questions require escalation, you will triage and route these to the appropriate BDM. This is a proactive, telephone-based role requiring strong organisational skills and the confidence to work autonomously.
For the right candidate, there is a genuine pathway into a Business Development role as the company continues to grow.
KEY RESPONSIBILITIES
- Triaging and qualifying new inbound enquiries in a timely and professional manner
- Proactively following up on live quotations and outstanding proposals
- Responding to client queries regarding quotations and scopes of work
- Conducting regular outreach to existing accounts to maintain and strengthen client relationships
- Supporting the BDM team by routing technical enquiries and coordinating follow-up actions
- Assisting in the preparation of quotation documentation as the role develops
- Maintaining accurate and up-to-date records within HubSpot CRM
WHAT WE'RE LOOKING FOR
- Demonstrable experience in a sales support, internal sales, or customer service environment
- Confident and personable telephone manner — a significant proportion of this role is phone-based
- Ability to work proactively and independently from high-level instruction, without the need for close supervision
- Strong organisational skills with the ability to manage a busy, fast-moving pipeline
- Excellent communication skills and a professional approach to client interaction
- Familiarity with HubSpot or a comparable CRM platform is desirable
- Previous experience in the fire, security, IT Hardware or building services sector is advantageous but not essential
WHAT WE OFFER
- 4 or 5 day working week — 32 hours across four days or 40 hours across 5 days
- Competitive salary of £26,500 – £28,000 depending on experience
- A clear pathway into Business Development for the right candidate
- A varied, autonomous role within a stable and growing business
- Supportive team environment with genuine opportunities for professional development
- The opportunity to develop expertise within the fire and security sector
Pay: £24,420.00-£38,004.55 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Newbury RG20 4SW: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
- B2B sales: 2 years (preferred)
- Microsoft Outlook: 2 years (preferred)
- Microsoft Word: 2 years (preferred)
- Microsoft Excel: 2 years (preferred)
- Communication skills: 2 years (preferred)
Language:
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
