Case manager Work, Jobs in Stockport, Gtm (with Salaries)

Regional Private Hire Licensing Administrator
Otto Car Ltd —Manchester
- £14,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
- Flexitime
- Work from home
Quick apply
11d
Counsellor
Manchester Metropolitan University —Manchester
- £41,064 - £47,389 a year
- Full-time
- Hybrid work
- Presentation skills
- Life insurance
3d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
13d
Information Access Officer
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
13d
Mental Wellbeing Coach - SAFE Tameside
The BigLife Group —Ashton-Under-Lyne
- £31,022 a year
- Part-time
- Annual leave
- Employee discount
4d
Young Person Independent Living Officer
MSV Housing Group —Manchester
- £33,590 - £35,859 a year
- Full-time
- Employee assistance programme
- Sick pay
9d
Attendance Complex Case Officer
Warrington Borough Council —Warrington
- £34,434 - £38,220 a year
- Full-time
- English
- Experience working with children
- School
2d
Corporate Case Manager
Together —Cheadle
- Full-time
- Customer service
Quick apply
12d
Collections Case Manager (Full Time Office Based)
TM Legal Services —Manchester
- £29,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
11d
Mental Wellbeing Coach - T&G HMHS
The BigLife Group —Tameside
- £31,022 a year
- Part-time
- Travel
- Annual leave
- Employee discount
4d
Claims Case Manager
Davies —Bolton
- Full-time
- Customer service
- Time management
- Employee assistance programme
- Employee discount
Quick apply
SSA Business Hub / Visits Booking - Hindley
Ministry of Justice —Wigan
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
13d
Admissions Technical Lead
Stockport Council —Stockport
- £37,280 - £41,771 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
10d
Research Impact and Engagement Manager
Manchester Metropolitan University —Manchester
- £48,822 - £56,535 a year
- Full-time
- Hybrid work
- Communication skills
- Life insurance
CO: Welfare Delivery
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Senior Corporate Underwriter
Together —Cheadle
- Full-time
Quick apply
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
9d
IOM Operational, Partnership & Stakeholder Lead Greater Manchester
HM Prison & Probation Service —Manchester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
3d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Litigation Manager
Clear Business —Sale
- £33,920 - £44,200 a year
- Full-time
- Team management
- Leadership
- Free parking
- Employee discount
Quick apply
12d

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Regional Private Hire Licensing Administrator

Otto Car Ltd -
Manchester

Quick apply

Job details

Part-time
£14,000 a year
11 days ago

Benefits

Flexitime
Work from home
Flexible schedule

Qualifications

Customer communication
Customer service call handling
Customer retention
Stakeholder liaison
Client communication
Ticket management
Process improvement
Client services
Ticket management systems
Organisational skills
Customer interaction
Outbound calling
Training & development
Communication skills
Time management

Full job description

Regional Private Hire Licensing Administrator

Location: Manchester

Reports to: Regional Branch Manager

Hours: Part-time – 20 hours per week

Working Pattern: Flexible hours and working location

About Us

Otto Car is one of the UK’s fastest-growing private companies in the mobility sector. Helping to get private hire drivers on the road to ownership, our mission is to bring our loved ones home safely. With roots in London, we are expanding our reach to bring affordable, sustainable vehicle ownership solutions to drivers across the UK.

Since our humble beginnings with a single Toyota Prius nine years ago, we’ve grown into Europe’s largest fleet of electric cars on platforms like Uber and Bolt, with thousands of vehicles on the road. We’ve supported over 20,000 drivers in achieving financial independence and are proud to lead the way in helping private hire drivers transition to a greener future.

Joining Otto Car means becoming part of a fast-paced, values-driven organisation, playing a key role in shaping our future growth and success as we expand regionally.

Job Overview

The Regional Private Hire Licensing Administrator will support the Regional Branch Managers in managing the private hire licensing journey for drivers, ensuring new applications and licence renewals are processed smoothly, accurately and within the required timescales.

The role will act as a key link between drivers, local authorities, councils and the Otto regional hubs, providing proactive support throughout the licensing and vehicle delivery process.

The role will also help build and maintain regional licensing knowledge, identify opportunities to improve processes and contribute to reducing licensing-related delays and customer cancellations.

Key Responsibilities

Licensing Administration:
Manage the end-to-end administration of new private hire licence applications and licensing renewals.
Submit licence applications and supporting documentation on behalf of customers where required, ensuring applications are complete and accurate.
Maintain accurate records of applications, customer interactions and outstanding actions.
Customer Service:
Proactively support customers through local authority licensing and vehicle plating processes.
Manage inbound and outbound customer contact via calls and email, providing regular updates on licensing applications, vehicle ETA and outstanding requirements.
Conduct regular check-ins with customers awaiting vehicle delivery and proactively address issues that may delay progress.
Council & Local Authority Management:
Liaise with councils and local authorities to clarify requirements, resolve issues and unblock customer progress.
Build and maintain knowledge of local authority private hire licensing and vehicle requirements.
Identify key council contacts, recurring issues and areas that may impact customer delivery times, escalating significant concerns to the Regional Branch Manager.
Query & Case Management:
Log, triage and resolve new and existing licensing queries through Freshdesk ticketing system in line with agreed SLAs.
Prioritise customer queries and ensure outstanding actions are progressed through to resolution.
Escalate unresolved or complex customer and licensing issues to the Regional Branch Manager where required.
Process & Knowledge Development:
Develop and maintain the Licensing Playbook, covering key licensing processes, council requirements, contacts and best practices.
Maintain the Vehicle Requirements by Authority information to ensure the wider team has access to accurate and current licensing requirements.
Identify opportunities to improve the licensing journey, reduce delays and improve the customer experience.
Support the development and training of team members on licensing processes and requirements.
Operational Support:
Work closely with the Regional Branch Manager and relevant regional hubs to improve licensing turnaround times and vehicle delivery speed.
Contribute to initiatives designed to reduce licensing-related customer cancellations and improve customer retention.
Provide regular feedback and insight on licensing trends, council requirements and operational challenges.

Experience & Skills

Minimum 3 years' experience working within council taxi or private hire licensing or within the Private Hire industry.
Strong understanding of private hire vehicle licensing and local authority processes.
Excellent organisational and administrative skills.
Strong attention to detail and accuracy.
Excellent verbal and written communication skills.
Strong time-management skills and the ability to manage multiple applications and deadlines.
Good level of Microsoft Excel competency.
Confident communicating with customers, councils and internal stakeholders.
Ability to work independently, prioritise workload and take ownership of issues through to resolution.
Proactive and solutions-focused approach to problem solving.

Key Performance Indicators (KPIs)

Licensing application and renewal turnaround times.
Freshdesk SLA performance and query resolution.
Application accuracy and completeness.
Customer communication and satisfaction throughout the licensing journey.
Reduction in licensing-related delays and customer cancellations.
Vehicle delivery speed and readiness.
Accuracy and maintenance of council and vehicle licensing requirements.
Development and maintenance of the Licensing Playbook.

The Ideal Candidate

The ideal candidate will be an experienced private hire licensing professional with a strong understanding of local authority requirements and the challenges faced by drivers navigating the licensing process.

You will be organised, proactive and solutions-focused, with the confidence to communicate directly with customers and councils to resolve issues and keep applications moving.

You will be comfortable working independently, managing multiple priorities and taking ownership of the customer licensing journey while working closely with the Regional Branch Manager and wider regional team.

This is an opportunity to use your existing licensing experience to help build a more efficient, consistent and customer-focused licensing function as Otto Car continues to expand across the UK.

Pay: £14,000.00 per year

Benefits:

Flexitime
Work from home

Experience:

council taxi or private hire licensing Private Hire industry: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Manchester M12 4JD

Quick apply

Refine Your Search

case manager jobs in stockport, gtm

Regional Private Hire Licensing Administrator

Counsellor

Case Manager (Targeted Interception)

Information Access Officer

Mental Wellbeing Coach - SAFE Tameside

Young Person Independent Living Officer

Attendance Complex Case Officer

Corporate Case Manager

Collections Case Manager (Full Time Office Based)

Mental Wellbeing Coach - T&G HMHS

Claims Case Manager

SSA Business Hub / Visits Booking - Hindley

Admissions Technical Lead

Research Impact and Engagement Manager

CO: Welfare Delivery

Senior Corporate Underwriter

Customer Relationship Manager

IOM Operational, Partnership & Stakeholder Lead Greater Manchester

Customer Experience Director

Litigation Manager

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