Customer service desk associate Work, Jobs in Stockport, Gtm (with Salaries)

Hire Desk Manager Stockport
Chippindale Plant & Sales —Stockport
- £28,000 - £29,000 a year
- Sales
- Microsoft Office
- Analysis skills
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Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
8d

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Assist remote customers via telephone and remote support tools. This is a unique hybrid role where you will be employed by us as an MSP while acting as the…
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Hire Desk Manager Stockport

Chippindale Plant & Sales
Stockport

Quick apply

Job details

Permanent
£28,000 - £29,000 a year

Qualifications

Business Management
Sales
Microsoft Office
Analysis skills
Business
Leadership
Communication skills

Full job description

Based in our Stockport depot -The Hire Desk Manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.

Key skills & Duties

Liaison with customers regarding all hire, sales and service enquiries.
Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
Ordering of sale items.
Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract
Raising of sundry purchase orders
Handling customer enquiries for Plant and attachments
Accurately processing orders and working directlywith operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
Updating hire management system & hire contracts.
Pro-actively promoting the company and its products / services at all times.
Maintaining and exceeding company standards and targets.
Negotiating hire rates and preparing quotations with associated spec sheet data.
General administrative duties including resolution of queries.
Processing of payments
Being first point of contact
Contacting existing customers to gain further hires and build rapport.
Contacting lapsed or decreasing accounts
Ensuring all SHEQ policies are kept
Communicate and co-ordinate with workshop manager and colleagues
Full responsibility for day to day logistics to ensure hires are cost effective
Maintaining and exceeding company targets
Managing the depot in the absence of the depot manager.

Qualifications:

Proven experience in a sales or hire desk management role, preferably within the rental or sales industry.
Strong leadership skills with the ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Proficient in using hire management software and Microsoft Office Suite.
Strong analytical skills with the ability to interpret sales data and make informed decisions.
Customer-focused mindset with a commitment to delivering exceptional service.
Associate degree or equivalent qualification in business management or a related field (preferred)

Company Overview

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