Technical support occupations Work, Jobs in Stockport, Gtm (with Salaries)

1st Line Support Technician
CTRL-S LTD —Stockport
- £24,750 - £30,000 a year
- Full-time
- Azure
- Customer service
- IT
- Health & wellbeing programme
- Flexitime
Quick apply
2d
(Technical) Customer Service Advisor
Moving Intelligence —Stockport
- £26,000 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
7d
2nd Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Technical Support Engineer
Digital Applications International Ltd —Stockport
- Weekend availability
- Travel
- Communication skills
- Flexible schedule
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
8d
Inbound Technical Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
IT Support Technician
Just Tech IT Ltd —Leigh
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
School IT Technician
Dataspire Solutions Ltd —Gorton
- £25,000 - £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Sick pay
Quick apply
Digital IT Support Technician
Manchester University NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- University
- AI
22h
Local IT Support Technician
Fieldfisher —Manchester
- Full-time
- IT
- In-person
- Communication skills
Technical Support Specialist III
Waters Corporation —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Trainee ICT Technician
Primary Goal —Wilmslow
- £24,796 - £25,185 a year
- Full-time
- IT
- School
- Annual leave
Quick apply
13d
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Microsoft Office
- Work from home
4d
Application Support Analyst (Veterinary - RxWorks)
Pets at Home —Cheadle
- Full-time
- Hybrid work
Desktop Support Engineer
MWHTreatment —Hattersley
- Customer service
Field Engineer
OCU Group —Stockport
- Full-time
- Customer service
- Communication skills
Quick apply
NWE IT Service Desk Intern
Bureau Veritas —Manchester
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount

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1st Line Support Technician

CTRL-S LTD
Stockport

Quick apply

Job details

Permanent | Full-time
£24,750 - £30,000 a year
2 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Transport links
Paid volunteer time
Sick pay

Qualifications

Microsoft Windows Server
Azure
Customer service
GCSE
IT
Communication skills
A Level

Full job description

About CTRL-S

CTRL-S is a growing managed services provider (MSP) based in Stockport, UK. We support a wide variety of customers across several different sectors who rely on us to deliver their technology needs. We are passionate about teamwork and delivering an unrivalled service to our customers.

We have an opportunity for a positive person with a can-do attitude to become part of our progressive and growing organisation as we continue to build on our success, expand our client base and improve our service. We are looking for an enthusiastic support technician to join our 1st line team! This is an exciting opportunity for the right candidate to make an impact on grow with us.

Salary ranges from £24,750 - £30,000 depending on qualifications and experience.

Note: you must be based in the North West of England, be eligible to work in the UK and be comfortable commuting to Stockport daily as this is an office based role. You must also have at least 1-year of experience working within an MSP environment supporting Microsoft 365. If you do not have the relevant experience your application will not make it through to interview stage.

Does the below sound like you?

Job Description

As a member of the 1st line team, you are primarily responsible for handling support queries that come in from our customers via the service desk. You work with a variety of users through to senior management & business owners, assisting them with an assortment of queries across different technologies. You make sure that request escalations follow the agreed business process, and that the support team manager is kept up to date with any issues/escalations that might need further attention. You always ensure that the customers are kept up to date on the progress of their requests and do what you say you are going to do, when you say you are going to do it.

Soft Skills

You are confident talking to people both in person and on the phone. You can recognise different emotions such as when people are happy and when people are frustrated and can alter you approach to ensure the user receives the best experience possible. You are motivated to have a successful career in technology and want to be supported through your professional development. You are adaptable, work well under pressure and embrace learning new things daily. Most importantly you thrive when working as part of a team and you are professional in your approach.

Responsibilities & Duties

Respond to user queries via support portal and phone.
Identify issues and implement long term solutions (not sticking plasters).
Escalate issues following business process where necessary.
Update the service management system, ensuring all updates, calls, note and progress are logged and have been recorded promptly and accurately.
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
Suggest improvements to existing technical documentation and create new technical documentation where required.

Skills / Experience / Qualifications

Educational Requirements – GCSE/A Levels/Degree
At least 1 year of prior experience within a Managed Services Provider in a support based role dealing with M365 technologies.
Have or working towards Microsoft qualifications in any of; Windows 11, Windows Server 2019, 2022, 2025, Microsoft 365, Microsoft Azure
Ability to problem solve within a technical environment.
Strong communication skills.
Strong customer service approach and team player.
Strong work ethic and ability to work in dynamic work environment.

Here are some reasons to come and work with us…

Training and Development! We offer many study support options to help you reach your desired qualification.
Have a voice! Our inclusive culture ensures that everyone does.
Personal growth! Opportunities for personal and professional development, whilst broadening technical skills and your commercial acumen.
Flexi hours - Flexible working arrangements are available, and our regular team social events and purpose-built offices offer a dynamic and inspiring working environment.
Death in Service Benefit
Cycle to Work Scheme
Company Pension
Benefits Platform

Pay: £24,750.00-£30,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Flexitime
Health & wellbeing programme
Paid volunteer time
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in stockport, gtm

1st Line Support Technician

(Technical) Customer Service Advisor

2nd Line Support Analyst

2nd Line IT Support Analyst

1st Line Support Engineer

Technical Support Engineer

1st line Service Desk Analyst

Inbound Technical Advisor

Field Support Engineer - ITS

IT Support Technician

School IT Technician

Digital IT Support Technician

Local IT Support Technician

Technical Support Specialist III

Trainee ICT Technician

1st Line Analyst - 12 Month FTC

Application Support Analyst (Veterinary - RxWorks)

Desktop Support Engineer

Field Engineer

NWE IT Service Desk Intern

I want to receive the latest job alerts for technical support occupations in stockport, gtm

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