Commercial director Work, Jobs in Stockport (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Programme Director P15 & SSNA
Thales —Cheadle
- Full-time
- Annual leave
- Employee discount
13d
Business Performance Director
Edimamel Business Solutions Ltd. —Manchester
- £102,000 - £132,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
14d
Director, Enterprise Applications
Altus Group —Manchester
- £75,000 - £100,000 a year
- Full-time
- Salesforce
- Travel
- In-person
Operations Director
Teleperformance —Manchester
- Financial services
- Communication skills
Marketing Director
By Gamers For Gamers Ltd —Manchester
- £70,000 - £90,000 a year
- Full-time
- Presentation skills
- In-person
- Leadership
Quick apply
Director (Coverage)
Crosslake Technologies —Manchester
- Remote
- Management
- Continuous improvement
- Organisational skills
12d
Managing Director - Facilities Management
Mercury Hampton Ltd —Manchester
- £90,000 - £100,000 a year
- Call to connect
- Leadership
Quick apply
Senior Director - Strategic Finance
Nationwide Building Society —Manchester
- £110,000 a year
- Full-time
- Travel
- Banking
6d
Director of Development and Regeneration
First Choice Homes Oldham —Oldham
- £105,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3d
Client Success Director
PHMG Careers —Manchester
- £35,000 - £62,500 a year
- Microsoft Outlook
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
13d
Director of Estates - Operations
The University of Manchester —Manchester
- Annual leave
- Employee assistance programme
6d
Associate Director of Property
The University of Manchester —Manchester
- £85,417 - £105,011 a year
- Hybrid work
- CAD
- Business development
- Leadership
- Annual leave
- Employee assistance programme
10h
Business Development Director
Synexa Life Sciences —Manchester
- Full-time
- Remote
- Business development
Quick apply
Business Development Manager
Perch Group —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
7d
High Net Worth Underwriter
Together —Cheadle
- Full-time
- Tax experience
Quick apply
Project Manager – CRF
Tameside Council —Tameside
- £46,142 - £48,226 a year
- Call to connect
- English
- Communication skills
12d
Sales Coach
Barchester Healthcare —Manchester
- Sales
- Travel
Quick apply
Leisure and Golf General Manager
The Beeches Golf —Ollerton
- £40,000 - £50,000 a year
- Full-time
- Management
- Social media management
- Travel
Quick apply
6d

I want to receive the latest job alerts for commercial director in stockport

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

commercial director jobs near stockport

Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

commercial director jobs in stockport

Sr. Director, Customer Experience & Quality - EMEA

Head of Corporate Relationships

Programme Director P15 & SSNA

Business Performance Director

Director, Enterprise Applications

Operations Director

Marketing Director

Director (Coverage)

Managing Director - Facilities Management

Senior Director - Strategic Finance

Director of Development and Regeneration

Client Success Director

Director of Estates - Operations

Associate Director of Property

Business Development Director

Business Development Manager

High Net Worth Underwriter

Project Manager – CRF

Sales Coach

Leisure and Golf General Manager

I want to receive the latest job alerts for commercial director in stockport

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected