Aftersales manager Work, Jobs in Stockton On Tees, Dur (with Salaries)

Workshop Controller
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Workshop Controller

Pulman Group -
Durham

Quick apply

Job details

Permanent | Full-time
From £40,000 a year

Benefits

Health & wellbeing programme
Free flu jabs
Annual leave
Company pension
Company events

Qualifications

Customer service
Organisational skills
Leadership
Communication skills
Mechanical knowledge
Time management

Full job description

Workshop Controller
Pulman Volkswagen Durham
Basic Salary: £40,000 + Monthly Bonus Scheme

Join the Pulman Family

Are you an experienced Workshop Controller or Senior Technician looking for your next challenge? Do you thrive in a fast-paced automotive environment where customer satisfaction, efficiency, and team development are at the heart of everything you do?

At Pulman, we are proud to be the only family-owned Volkswagen Group retailer in the North East, representing Volkswagen, SEAT, CUPRA, Škoda, Volkswagen Commercial Vehicles, VWFS Rent-a-Car, and National Vehicle Solutions (NVS).

With over 260 colleagues across the Group, we have built a reputation for delivering exceptional customer service while creating a supportive and rewarding workplace where our people can develop and succeed.

What We Offer

Basic salary of £40,000
Monthly bonus scheme
25 days annual leave plus bank holidays
Company pension scheme
Death in service benefit
Free uniform
Complimentary eye tests, dental check-ups and flu vaccinations
Manufacturer and industry-leading training programmes
Excellent career progression opportunities within the Pulman Group
Supportive, family-oriented working environment

The Role

As Workshop Controller, you will play a pivotal role in maximising workshop productivity, efficiency, and profitability while ensuring the highest standards of customer service and vehicle repair quality.

Key responsibilities include:

Managing and coordinating workshop workflow to maximise technician productivity and workshop efficiency
Planning labour resources effectively to ensure optimum utilisation and performance
Monitoring workshop performance against key performance indicators (KPIs)
Driving first-time fix rates and quality standards across all repairs and servicing activities
Ensuring the CitNOW Electronic Vehicle Health Check (EVHC) process is fully utilised to identify and maximise upselling opportunities
Supporting technicians and providing technical guidance where required
Working closely with Service Advisors, the Service Manager, and wider Aftersales team to ensure seamless customer journeys
Maintaining compliance with manufacturer, retailer, health and safety, and industry standards
Managing workshop loading and scheduling to meet customer expectations and operational targets
Leading, motivating, and developing a team of technicians to achieve outstanding results
Delivering an exceptional customer experience at every stage of the aftersales process

About You

To be successful in this role, you will have:

Previous experience as a Workshop Controller, Senior Technician, or similar automotive leadership role
Strong mechanical and technical knowledge within the motor trade
Excellent organisational and time management skills
Proven ability to manage workshop efficiency and productivity
Strong communication and customer service skills
Experience leading and motivating technical teams
A proactive and solution-focused approach
High attention to detail and commitment to quality workmanship

Desirable:

MOT Tester qualification
Experience working within Volkswagen Group brands
Knowledge of manufacturer systems and aftersales processes
Experience using CitNOW and EVHC platforms

Why Pulman?

At Pulman, our people are our greatest asset. We invest in training, development, and career progression, creating opportunities for colleagues to build long-term, successful careers within our business.

If you're passionate about automotive excellence, workshop performance, and delivering outstanding customer experiences, we'd love to hear from you.

Apply today and become part of the Pulman family at our Volkswagen dealership in Durham.

Pay: From £40,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme

Work Location: In person

Quick apply

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aftersales manager jobs in stockton on tees, dur

Workshop Controller

Distribution Specialist (North England)

Automotive customer service manager

Sales Associate

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