Complaints manager Work, Jobs in Stockwood, Bst (with Salaries)

Complaints Case Manager
Bristol City Council —Bristol
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
14d
Concerns Manager - Complaints and PSOW
Aneurin Bevan University Health Board —Caerleon
- £50,129 - £57,365 a year
- Full-time
- English
- Paid training
3d
Repairs Team Leader
Willow Tree Housing Partnership —Axbridge
- £41,778 a year
- Full-time
- Customer service
- Maintenance
- English
- Annual leave
- Work from home
Quick apply
8d
Care Manager
Tudor Lodge Residential Home —Burnham-on-Sea
- £50,000 - £65,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11d
Production Manager - Liquid Colours
Plant-Ex Ingredients Ltd —Avonmouth
- From £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
21h
Communications Manager
Forestry England —Bristol
- £40,388 - £43,482 a year
- Temporary
- Hybrid work
- English
- Free parking
- Employee discount
12d
Assistant Manager
Salt & Malt (Wapping Wharf) —Bristol
- From £30,000 a year
- 8 hour shift
- Hospitality
- Restaurant management
- Microsoft Office
- Employee discount
Quick apply
Team Leader - Reablement Service
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Hybrid work
- Management
- Leadership
- Communication skills
- Annual leave
- Flexitime
3d
Fraud Officer - Eston
Department for Work and Pensions —Street
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
9d
Communications Officer
Forestry England —Bristol
- £33,854 a year
- Part-time
- Hybrid work
- English
- Organisational skills
- Free parking
- Employee discount
1d
Project Manager
Huber Technology —Chippenham
- £55,000 - £60,000 a year
- Full-time
- Project management
- Travel
- Contracts
- Life insurance
- Sick pay
Quick apply
2d
Depot Manager
Kelling Group Limited. —Hallen
- £43,200 - £53,000 a year
- Full-time
- Management
- Microsoft Office
- Continuous improvement
- Life insurance
- Referral programme
Quick apply
4d
Front of House Manager / General Manager
HR Executive Limited —Bristol
- £35,000 - £40,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
11d
Quality and Improvement Manager
Second Step —Bristol
- £43,800 a year
- Full-time
- Hybrid work
- Travel
8d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
3d
Client Care Executive
Kidwells Solicitors —Bristol
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Registered Manager
The Agincare Group —Lydney
- £45,000 a year
- Full-time
- Nursing home
- Leadership
- Referral programme
Quick apply
Practice Manager
IVC —Bristol
- Up to £40,000 a year
- Part-time
- Management
- Leadership
- Communication skills
- Annual leave
- Employee discount
1d
Regional Manager
Bestway Group —Bristol
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply

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Complaints Case Manager

Bristol City Council -
Bristol

Apply Now

Job details

Full-time
£39,862 - £41,771 a year
14 days ago

Benefits

Annual leave
Flexitime
Company pension

Full job description

Full Time, Fixed Term for 2 years.

We are looking to recruit to a Complaints Case Manager role.

You will join an experienced team of Case Managers dealing with escalated Stage Two Housing Complaints as well as Housing and Local Government Ombudsman investigations.

You will manage a personal caseload, carry our thorough investigations, and produce high quality written responses. You will work in an efficient, effective way in line with corporate and statutory responsibilities.

You will also provide advice and guidance to Housing colleagues at all levels, hold Housing Case Review meetings, deliver training to Housing Stage One handlers, and promote organisational learning and service improvement recommendations resulting from the analysis of Housing complaints.

If you have a passion for Case Management in the field of Complaints, preferably within a Housing environment in a previous role and an aptitude to do casework well, this role could be for you.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact [email protected] 07527 885966.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Apply Now

Refine Your Search

complaints manager jobs in stockwood, bst

Complaints Case Manager

Concerns Manager - Complaints and PSOW

Repairs Team Leader

Care Manager

Production Manager - Liquid Colours

Communications Manager

Assistant Manager

Team Leader - Reablement Service

Fraud Officer - Eston

Communications Officer

Project Manager

Depot Manager

Front of House Manager / General Manager

Customer Experience Manager

Quality and Improvement Manager

Agile Delivery Manager

Client Care Executive

Registered Manager

Practice Manager

Regional Manager

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