It service manager Work, Jobs in Stockwood, Bst (with Salaries)

IT Services Manager
ITC Compliance Ltd —Bristol
- £45,000 - £50,000 a year
- Hybrid work
- Computer Science
- Windows
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Operations Manager
AG Institute Business & Technology Services Ltd —Bristol
- £2,500 - £3,500 a month
- Full-time
- Management
- IT
- In-person
Quick apply
1d
IT Service Manager
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Presentation skills
4d
Senior IT Service Manager
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Customer service
- Presentation skills
- IT
10d
Data Enrichment Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Global IT Systems Manager
Buro Happold —Bath
- Analysis skills
- No degree
- Contracts
- Employee assistance programme
- Employee discount
11d
Business Systems Manager
Systems Engineering and Assessment Ltd —Frome
- Up to £65,000 a year
- Call to connect
- Hybrid work
- SQL
- Leadership
- Free parking
- Annual leave
1h
Infrastructure Engineers (DV Security Clearance )
CGI —Bristol
- Full-time
- Engineering
- Communication skills
Quick apply
Insight Improvement Officer
Bristol City Council —Bristol
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Data analysis skills
- No degree
- Annual leave
- Flexitime
10d
Assistant Service Delivery Manager
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Digital Engineer
Babcock International —Bristol
- Full-time
- Hybrid work
- Management
- CAD
- Engineering
- Annual leave
Information Analyst
Amentum —Bristol
- Full-time
- Employee assistance programme
3h
Head of Technology
Protection Group International —Bristol
- Hybrid work
- Analysis skills
- IT
- Leadership
Quick apply
3d
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
IT Manager
turn IT on —Bath
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Telecoms Technical Specialist - Sites
National Grid Electricity Distribution —Bristol
- £63,949 a year
- Hybrid work
- Travel
- Free parking
- Annual leave
Quick apply
6d
Service Delivery Manager
Unite Students —Bristol
- Analysis skills
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
10d
SOC Analyst
Welsh Water —Cardiff
- £52,793 - £62,032 a year
- Hybrid work
- Azure
- Microsoft Office
- AWS
- Annual leave
- Employee assistance programme
12d
Data Analyst
ASSYSTEM —Bristol
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
- Flexible schedule
Quick apply
3h

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IT Services Manager

ITC Compliance Ltd
Bristol

Quick apply

Job details

Fixed term contract
£45,000 - £50,000 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
On-site parking

Qualifications

Jira
Computer Science
Windows
SQL
Analysis skills
Database management
Bachelor's degree
Zendesk
Team management
IT support
Mentoring
APIs
Mac OS
Linux
Leadership
Communication skills
Intune
Information Technology

Full job description

Job Purpose:

The IT Services Manager is responsible for overseeing the IT support team, ensuring efficient operation and management of IT systems, and providing excellent technical support services to employees or clients. This role involves managing support processes, monitoring performance metrics, resolving complex issues, and maintaining strong vendor relationships.

Key Responsibilities:Team Leadership and Management:

· Supervise, train, and mentor IT support staff.

· Schedule and delegate support tasks, ensuring coverage during operating hours.

· Conduct performance evaluations and provide feedback to team members.

· Foster a customer-centric culture within the support team.

Technical Support Operations:

· Oversee daily IT support activities, ensuring timely resolution of issues within their SLA.

· Troubleshoot escalated technical problems and communicate with engineering teams should it require 3rd line support.

· Develop and enforce support workflows and standard operating procedures.

· Ensure efficient support for hardware, software, networks, and IT systems.

Integration Management:

· Handling client API integrations within ITC Compliance platforms.

· Liaising with customers and internal stakeholders

· Troubleshooting integration issues and resolving in a timely manner.

Process Improvement:

· Monitor ticketing systems to analyse trends and identify recurring issues.

· Implement proactive measures to reduce system downtime and improve efficiency.

· Document and update support procedures, policies, and user guides

Vendor and Stakeholder Management:

· Coordinate with vendors for software, hardware, and network support services.

· Manage procurement of IT equipment and ensure proper asset tracking.

· Collaborate with other departments to align IT support with business needs.

Project Management:

· Lead or participate in IT-related projects, ensuring deliverables are met.

· Assist in implementing new technologies and upgrades.

· Prepare reports on project progress, risks, and resolutions.

Compliance and Security:

· Ensure compliance with organisational IT policies and industry regulations for example SOX.

· Assist in implementing and maintaining cybersecurity measures.

· Regularly audit systems to identify and mitigate risks.

Skills & Qualifications:Education:

· Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

· Relevant certifications (e.g., ITIL, CompTIA, or Microsoft) are a plus.

Experience:

· Minimum of 5 years in IT support roles, with at least 2 years in a managerial capacity.

Technical Skills:

· Strong knowledge of Windows, macOS, and Linux systems.

· Proficiency with enterprise software, networks, and troubleshooting tools.

· Familiarity with ITSM tools (e.g., Fresh Desk, Jira, Zendesk).

· Hands on knowledge of Office365 suite

· Knowledge of endpoint management systems such as Intune or Jump Cloud

· Familiarity with database management including proficiency in SQL

Leadership

· Excellent team management, conflict resolution, and mentoring skills.

Problem Solving:

· Strong analytical and critical-thinking skills.

Communication

· Exceptional verbal and written communication abilities to interact with technical and non-technical stakeholders

Pay: £45,000.00-£50,000.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: Hybrid remote in Bristol BS16 7FH

Quick apply

Refine Your Search

it service manager jobs in stockwood, bst

IT Services Manager

IT Operations Manager

IT Service Manager

Senior IT Service Manager

Data Enrichment Manager

Global IT Systems Manager

Business Systems Manager

Infrastructure Engineers (DV Security Clearance )

Insight Improvement Officer

Assistant Service Delivery Manager

Digital Engineer

Information Analyst

Head of Technology

IT Service Desk Engineer

IT Manager

Telecoms Technical Specialist - Sites

Service Delivery Manager

1st Line Technical Analyst

SOC Analyst

Data Analyst

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