Field agent Work, Jobs in Stoke Gifford, Gls (with Salaries)

IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Enforcement Agent
Bristow and Sutor Group —Bristol
- £26,441 - £28,460 a year
- Full-time
- Annual leave
- Flexible schedule
Quick apply
Continuous Improvement Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Leadership
Research Associate
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Java
- University
- Annual leave
- Employee discount
Director, Operations
Thermo Fisher Scientific —Bristol
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Residential Property - Paralegal
Clarke Willmott —Bristol
- Organisational skills
- Contracts
2d
AI Deployment Strategist
SmartStream —Bristol
- £80,000 - £130,000 a year
- Master's degree
- Bachelor's degree
- No degree
AI Innovation and Enablement Specialist
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Driving
- Work from home
- Employee discount
Quick apply
Marine Agent
Bouygues Construction —Bristol
- Full-time
- Hybrid work
- Construction
- Leadership
Property & Project Manager
Voyage Care —Brislington
- Full-time
- Microsoft Office
- Project management
- Communication skills
Business Development Manager
The Auction Company —Bristol
- £72,000 - £144,000 a year
- Remote
- Sales
- Flexible schedule
Quick apply
Customer Services Executive
Glotech Repairs —Chippenham
- £22,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Annual leave
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
4d
PVD Equipment Manager
KLA —Newport
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Management
- Annual leave
Conveyancing Paralegal
Stone King —Bath
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- IT
Quick apply
2d
Full Stack Engineer
Atlas Copco Group —Clevedon
- Hybrid work
- Azure
- Computer Science
- Engineering
- Work from home
5d
Principal Applications Engineer, PVD
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Salesforce & GTM Systems Engineer
Comply365 —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Contracts
Quick apply
Senior Etch Process Engineer
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Principal Process Engineer, Etch
KLA —Newport
- Full-time
- Doctoral degree
- Engineering
- Master's degree

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IT Service Desk Agent

TRG UK Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£26,500 a year

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
IT support
Communication skills
Help desk

Full job description

IT Service Desk Agent

TRG Solutions Ltd

Bristol, BS16 7FL

Full-time, Permanent

Reporting to: Technical Helpdesk Manager

Salary: £26,500

About the Company

TRG is a leading Managed Services Provider (MSP), delivering innovative IT solutions and support to a diverse portfolio of clients across multiple industries including field service, transport & logistics, and retail. We pride ourselves on our ability to deliver reliable software, hardware, services, and connectivity that empower our clients to focus on their core business objectives.

About the Role

As a key member of our Managed Services team, you will play a critical role in managing customer service enquiries in line with company procedures and goals to ensure high levels of customer satisfaction. Acting as the primary point of contact for Managed Service customer queries, you will work closely with Account Managers, the Technical Team, and Operations.
The ideal candidate will bring a proactive attitude, excellent attention to detail, and a genuine passion for delivering exceptional service. Experience in desktop/laptop support is highly desirable, as the role involves troubleshooting and resolving issues with end-user devices. Knowledge or experience with Microsoft 365 is particularly advantageous.

Key Responsibilities

Resolve Managed Service customer incidents in line with agreed SLAs
Provide desktop and laptop support for end-users, ensuring swift resolution of hardware and software issues
Collaborate with third-party support teams to address and resolve end-user incidents
Redirect customer enquiries to the appropriate department promptly and monitor responses to maintain customer satisfaction
Manage and organise the general service desk ticket queue, including immediate closure of spam and duplicate tickets
Regularly update customers on ticket and order statuses
Resolve ServiceHub issues and assist with user setup requirements
Produce reports on customer service performance as required
Undertake additional reasonable tasks delegated by the line manager

Knowledge, Skills, and Experience Required

Knowledge of working with an ITSM tool is desirable but not essential
Experience in a service desk, helpdesk, contact centre, or desktop/laptop support role is highly desirable
Familiarity with Microsoft 365 is particularly advantageous
Strong customer-focused mindset, prioritising customer satisfaction
Proactive and self-motivated, with the ability to work under pressure and meet tight deadlines
Excellent verbal and written communication skills
Strong team player who can also work independently when necessary
Strong interpersonal skills, with the ability to build effective relationships at all levels
Adaptable and willing to embrace change and new challenges
Interest in mobile technology and IT support
Exceptional attention to detail, with confidence to seek support when required

Competitive Package

£26,500 per year
37.5 hours a week (flexibility on hours to be worked)
25 days holiday, rising to 27 days after 3 years’ service (plus Bank Holidays), pro rata
Pension scheme
On-site car parking within business park

Work Location: In person

Job Types

Full-time, Permanent

Schedule

Monday to Friday
Work Location: In person

Pay: £26,500.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

field agent jobs in stoke gifford, gls

IT Service Desk Agent

Enforcement Agent

Continuous Improvement Lead

Research Associate

Director, Operations

Residential Property - Paralegal

AI Deployment Strategist

AI Innovation and Enablement Specialist

Marine Agent

Property & Project Manager

Business Development Manager

Customer Services Executive

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

PVD Equipment Manager

Conveyancing Paralegal

Full Stack Engineer

Principal Applications Engineer, PVD

Salesforce & GTM Systems Engineer

Senior Etch Process Engineer

Principal Process Engineer, Etch

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