Sales Support Team Leader
Full-time, permanent
Salary up to £35,000 per annum
Reporting to the Administration Manager. The Sales Support Team Leader will be responsible for supervising a team of sales support administration staff and overseeing day-to-day operations to ensure orders, quotes and enquiries are processed effectively and efficiently within a timely manner.
Role purpose:
Monitoring and supervising the Sales Support team to address priorities and achieve day-to-day operational requirements to ensure all quotes, orders and queries are processed in a timely manner, complaints and errors are rectified accordingly and escalated if necessary. Organising, delegating, and overseeing completion of work. Managing queries and resolving issues, creating a positive and product environment, whilst escalating problems to the Administration Manager.
Key responsibilities:
- Understand all stages of the sales operations process so that you can manage the performance and quality of work of the team.
- Be the first point of contact for the Sales Support team, overseeing and allocating work to ensure efficient operations.
- Monitor and manage all aspects of the shared inboxes as well as ‘hand on’ sales order processing to include prioritising work to ensuring this is carried out.
- Monitor and escalate issues/errors/complaints from both internal and external stakeholders.
- Perform daily and weekly reporting to provide insight on performance and ensure that all tasks re being carried out.
- Monitor orders that are pending due to awaiting information.
- Monitor communications with the team and with other teams – making sure all queries are actioned.
- Drive communication within the team and with all other functions within the wider Sales Operations function, via Teams and verbally.
- Collaborate closely with the Administration Manager on all work-related matters.
- Provide support to the Sales team and Management team, on any matters arising.
- Perform any other ad hoc duties as required.
- Deputise in the absence of the Administration Manager.
Skills & experience:
- Proven experience in a busy sales administration team within a similar environment.
- Experience supervising or mentoring a small team where accuracy, attention to detail and timeliness are all critical. You will need to motivate, supervise, quality check and support the team.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong attention to detail and a commitment to accuracy.
- Confident communication skills, both written and verbal, and comfortable providing feedback to colleagues.
- Proficient IT skills, including advanced Microsoft Office suite of Word and Excel, together with experience using CRM or ERP systems.
Personal attributes:
- A professional and solutions-focused approach to customer service.
- The ability to work under pressure whilst remaining calm.
- Show initiative with the ability to work without supervision with impact and influence.
- Numerical, logical and analytical in approach to work.
- Detailed with high standards.
If you believe you have the skills and experience to contribute to Entel’s success and are eager to be part of a rapidly growing organisation, we would love to hear from you. All applications will be treated with the strictest confidence.
Candidates must live within a commutable distance of the office. Therefore applicants should ideally live in one of the following: Elstree, Borehamwood, Stanmore, Edgeware, Stanmore, Bushey, Watford, Harrow or Shenley or immediate surrounding area. If not please do NOT apply''
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- Do you have previous experience supervising or mentoring others?
Education:
- GCSE or equivalent (preferred)
Experience:
- Sales administration: 5 years (required)
Work Location: In person
