Client success manager Work, Jobs in Stoke On Trent (with Salaries)

VodafoneThree - VIP Executive
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Employee discount
3d
REMOTE Client Service Manager - Small Business
Gallagher —Ashley
- Full-time
- Remote
- Bachelor's degree
- Training & development
- Flexible schedule
Customer Success Manager
CODA Testing —Salt
- Full-time
- CRM software
- Bachelor's degree
- No degree
Account Manager
Prodrive —Newport
- ERP systems
- Communication skills
Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stoke-on-Trent
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- In-person
- Communication skills
Quick apply
Enterprise Account Manager
Radius Limited —Crewe
- Full-time
- Salesforce
- Analysis skills
- Communication skills
- Employee assistance programme
Quick apply
European Service Manager - Italian Speaking
Barclays —Knutsford
- English
- Continuous improvement
- Banking
4d
Sales Executive
Onecom —Telford
- £27,500 a year
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Business Development Manager (BDM) - Stafford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stafford
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Congleton - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Congleton
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Crewe - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Crewe
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Customer Service Administrator Nights
Culina Logistics —Market Drayton
- £15,005 a year
- 12 hour shift
- Microsoft Powerpoint
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager (BDM) - Northwich- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Northwich
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Nantwich - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Nantwich
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Telford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Telford
- £35,875 - £41,000 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Whitchurch - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Whitchurch
- £35,765 - £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply

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client success manager jobs near stoke on trent

VodafoneThree - VIP Executive

Vodafone -
Stoke-on-Trent

Apply Now

Job details

Full-time
3 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Social media management
Telecommunication
Customer support
Customer interaction
Communication skills

Full job description

Location: Stoke-on-Trent Contact Centre + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full Time- 37.5 hours per week- Monday to Sunday- Shifts between 8am and 8pm

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What you’ll do

You’ll manage a portfolio of high-profile VIP customers across the Vodafone and Three brands, delivering a premium, end-to-end customer experience across multiple channels. The role involves working closely with senior stakeholders to quickly resolve issues and minimise risk, always ensuring a seamless and discreet service. You’ll play a key role in protecting the brand by managing critical social media activity during high-impact situations. Maintaining strict compliance with FCA regulations, GDPR and data protection standards will be essential, given the sensitive nature of the accounts. Working as part of a dedicated team, you’ll balance exceptional service delivery with achieving sales and performance targets.

Acting as a trusted account lead, you’ll deliver a premium experience while safeguarding brand reputation
You will take ownership of the full customer journey, supporting onboarding, sales, care, complaints and offboarding across both brands
You’ll work closely with senior stakeholders to resolve complex, high-risk situations quickly and effectively
You will ensure full compliance with regulatory and internal requirements, including FCA, Ofcom, and data protection standards
Supporting high-impact and sensitive accounts, you’ll work with Corporate Security and Governance teams where required
Overseeing critical social media activity, you will coordinate with external communications teams during key moments
You’ll identify opportunities to enhance the customer experience, working with wider teams to evolve and improve propositions

Who you are

You’ll have a strong understanding of the telecommunications industry and the wider external landscape
You will be confident managing complex and high-pressure customer scenarios, using resilience and a solution-focused approach
You’ll demonstrate excellent attention to detail, with the ability to adapt quickly and learn in a fast-paced environment
Strong communication skills are key, with the ability to influence using insight, data and clear messaging
You’ll be passionate about delivering a premium level of service, particularly to high-profile and high-risk clients
Building trust comes naturally to you, with the ability to engage and support senior stakeholders, including C-suite and high-profile individuals
You will take full ownership of customer queries, ensuring seamless end-to-end resolution in line with internal frameworks and standards

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Hybrid

Apply Now

Refine Your Search

client success manager jobs in stoke on trent

VodafoneThree - VIP Executive

REMOTE Client Service Manager - Small Business

Customer Success Manager

Account Manager

Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped

Account Manager

Enterprise Account Manager

European Service Manager - Italian Speaking

Sales Executive

Business Development Manager (BDM) - Stafford - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Congleton - Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Crewe - Circa 41k Package- 53k OTE Uncapped

Customer Service Administrator Nights

Business Development Manager (BDM) - Northwich- Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Nantwich - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Telford- Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Whitchurch - Circa 41k Package- 53k OTE Uncapped

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