Policy advisor Work, Jobs in Stoke On Trent (with Salaries)

Player Protection Advisor
LiveScore Group —Stoke-on-Trent
- £29,060 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
People Advisor (maternity cover) 9 months FTC (Full Time)
Delamere Health Ltd —Northwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Referral programme
Quick apply
4d
Service Advisor - Peugeot
Stoneacre —Stoke-on-Trent
- £34,000 - £40,000 a year
- Full-time
- English
- Free parking
- Health & wellbeing programme
Quick apply
HR Advisor
Compassionate Care Group —Altrincham
- £35,000 - £37,000 a year
- Full-time
- Hybrid work
- Travel
- Human resources
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Content Creator M/F/D
Hager Group —Telford
- PMP
- Engineering
- English
HR Business Partner
RKW —Stoke-on-Trent
- Full-time
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
4d
HR Business Partner
Retail Knows Why —Stoke-on-Trent
- Full-time
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
4d
Regional Operations Manager
Accomplish —Sandbach
- Up to £57,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Technical Support Advisor
Radius Limited —Crewe
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Customer Service & Operations Manager
Funky Leisure —Ashbourne
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
1d
HR Advisor
Briggs Equipment —Cannock
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Customer Sales Advisor
Halfords —Congleton
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
1d
VodafoneThree - Senior Onsite Advisor
Vodafone —Knutsford
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
Health & Safety Advisor
Freyssinet —Oakengates
- Civil engineering
- Travel
HSE Process Safety Advisor
Bespak —Holmes Chapel
- £60,000 - £75,500 a year
- Monday to Friday
- Engineering
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior/Principal Consultant – Fraud Risk Services
RSM UK —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
Head of Legal and Company Secretary
Leek Building Society —Leek
- £80,000 a year
- Full-time
- Hybrid work
- Contracts
- Financial services
- Leadership
- Annual leave
- Sick pay
Quick apply
Customer Services Advisor
Halfords —Telford
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
HSEQ Manager
ISS Facility Services —Stoke-on-Trent
- Hybrid work
- Travel
Tax Advisor
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
- Bereavement leave

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Player Protection Advisor

LiveScore Group -
Stoke-on-Trent

Quick apply

Job details

Full-time
£29,060 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance

Qualifications

Risk analysis
Organisational skills
Communication skills

Full job description

Salary: £29,060
Working hours: 37.5 hours per week, shifts are between Monday - Sunday, 8am - 11pm. While weekend shifts appear in most weeks, the rota is structured to include lighter weeks with additional days off, ensuring the overall pattern remains manageable.
Office based for the 4 month probation and training period, hybrid working available after successful completion (2 days in the office per week).

The Role

The main role of the Player Protection Advisor is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.

At LiveScore Group, we're the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We're proud of the high ratings for our commitment to excellence and our passion drives us to the top.

We don't just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it's our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you're good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you're passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

You will play a central role in identifying potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk-based decisions to act when you see evidence of harm and behaviour change.
Ability to apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately.
Handling incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
Effective resolution of customer complaints in line with our complaint's procedure.
Acting as a subject matter expert in the field of safer gambling.
Strong passion for supporting members who demonstrate signs of gambling related harm, including vulnerable members.
Efficiently navigate and manage our back-office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
Keeping accurate records of your observations, member interactions, and actions; using your judgement for when follow-up contact would be most effective.
Embrace the team's goals while working on your personal goals.

Skills, Knowledge and Experience

Robust investigative, risk analysis, assessment, and decision-making skills
Strong organisational and prioritisation skills
Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure.
Effective communication skills, both written and spoken.
Ability to remain calm, empathetic and make decisions in stressful situations.
You enjoy working in a fast-paced and demanding environment.
Willing to work with people at all levels and in all functions, independently and as part of a larger team.
You are self-organising and ensure that your attention to detail and accuracy of work is constant.

What can we offer?

Company Performance bonus
Hybrid working for all staff with flexible working opportunities
Private Healthcare scheme + Employee Enhanced Assistance
Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
Subsidised gym membership
Life Assurance (x3 salary)
Contributory Pension Plan
Virgin Family: Giving you access to exclusive Virgin offers and experiences
Daily snacks, quality coffee, soft drinks and regular socials

Quick apply

Refine Your Search

policy advisor jobs in stoke on trent

Player Protection Advisor

People Advisor (maternity cover) 9 months FTC (Full Time)

Service Advisor - Peugeot

HR Advisor

Content Creator M/F/D

HR Business Partner

HR Business Partner

Regional Operations Manager

Technical Support Advisor

Customer Service & Operations Manager

HR Advisor

Customer Sales Advisor

VodafoneThree - Senior Onsite Advisor

Health & Safety Advisor

HSE Process Safety Advisor

Senior/Principal Consultant – Fraud Risk Services

Head of Legal and Company Secretary

Customer Services Advisor

HSEQ Manager

Tax Advisor

I want to receive the latest job alerts for policy advisor in stoke on trent

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