This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn .
We are looking for an enthusiastic, organised and motivated individual to join Midlands Partnership University NHS Foundation Trust (MPFT). The post holder will play a key role in supporting the delivery of high quality, safe and effective services by providing comprehensive administrative and patient-centred support to clinical teams and service users.
Working as part of a supportive multidisciplinary team, the successful candidate will be responsible for ensuring that administrative processes are delivered efficiently, maintaining accurate records, coordinating communications and contributing to a positive experience for patients, carers and colleagues.
The post holder will demonstrate MPFT's values and behaviours in everything they do, working collaboratively with others to provide compassionate, inclusive and responsive services. This is an excellent opportunity for someone who is committed to continuous improvement, enjoys working in a busy environment and is passionate about making a difference to the people and communities we serve.
At MPFT, we place people at the heart of everything we do and are committed to supporting the wellbeing, development and career progression of our staff. We welcome applications from individuals who share our commitment to delivering outstanding care and support.
The post holder will play a key role in supporting effective discharge planning and patient flow across the Inpatient D2A and Stroke Services. Working closely with ward teams, operational leads, community services and system partners, they will help ensure patients receive timely, coordinated and person-centred discharge planning, promoting positive outcomes and reducing avoidable delays.
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust.
North Staffordshire Combined Healthcare NHS Trust.
University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
Staffordshire and Stoke-on-Trent Integrated Care Board.
The Patient Flow Coordinator will play a pivotal role in supporting the efficient operation of inpatient services by facilitating effective discharge planning, patient progression and timely transfers of care. Working closely with multidisciplinary teams, operational managers, community services and external partners, the post holder will support the delivery of safe, person-centred and outcome-focused care while ensuring patients experience timely discharge from hospital when clinically appropriate.
The post holder will be responsible for coordinating processes that support patient flow across inpatient services, with a particular focus on reducing unnecessary length of stay, preventing delayed discharges and ensuring compliance with Trust policies, national guidance and best practice principles.
Patient Flow and Discharge Coordination
- Coordinate board rounds, MDT meetings and patient flow discussions, ensuring discharge plans, expected discharge dates and actions are progressed and escalated as required.
- Work with ward teams and partner organisations to overcome discharge barriers, support D2A pathways, reduce delays and improve patient flow and patient experience.
MPFT Choice Policy
- Support the MPFT Choice Policy, ensuring patients, relatives and carers receive information to make informed discharge decisions.
- Monitor compliance, support actions to address delays, and ensure patient choice discussions and outcomes are accurately recorded.
Escalation and Operational Support
- Monitor patient progression and discharge plans, escalating delays and supporting timely, safe discharge.
- Contribute to patient flow and capacity meetings, working with teams and partners to resolve discharge barriers and support operational decisions.
Winter Pressures and Capacity Management
- Support winter pressures and discharge initiatives by monitoring capacity, patient flow and discharge performance.
- Work with partners to coordinate discharges, escalate risks and support surge plans to maintain patient flow.
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Data, Reporting and Governance
- Maintain patient flow records and discharge data, producing reports to support performance monitoring and decision-making.
- Support audits and service improvements, ensuring compliance with Trust policies, Information Governance and GDPR .
Communication and Working Relationships
- Build effective relationships with teams, patients, carers and partners to support communication and discharge planning.
- Promote a collaborative, patient-centred approach to patient flow, reflecting Trust values in all activities.
Role Summary
This role is integral to supporting the Trust's objectives to improve patient flow, reduce unnecessary length of stay and ensure timely, safe and effective discharge from inpatient services. The post holder will have a key role in coordinating discharge planning activity, supporting LOS reviews, facilitating board rounds, embedding the MPFT Choice Policy and contributing to winter resilience and escalation processes. Through close partnership working with clinical teams and system partners, the post holder will help ensure patients receive the right care, in the right place, at the right time.
