Sign language Work, Jobs in Stoke On Trent St8 (with Salaries)

VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
Employment Coach
Acorn Training —Stoke-on-Trent
- £27,900 a year
- Full-time
- Customer service
- First Aid Certification
- Driving
- Annual leave
- Referral programme
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illumx Ltd —Stockport
- £45,000 - £55,000 a year
- Full-time
- Microsoft Outlook
- Sales
- English
- Free parking
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8d
Communication Support Worker
Staffordshire County Council —Stafford
- £15.56 - £17.47 an hour
2d
VodafoneThree - Operations Support Senior Specialist
VodafoneThree —Stoke-on-Trent
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
Quick apply
2d
VodafoneThree - Strategy Lead
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee discount
1d
VodafoneThree - UAT Senior Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Powerpoint
- IT
- Financial services
- Employee discount
11d
VodafoneThree - Account Manager, Multinational Customers
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Business development
- Contracts
- Employee discount
Head of Detention Strategy and Innovation
Home Office —Stoke-on-Trent
- £76,117 - £88,261 a year
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
5d
SEND Teacher
Seashell Trust —Cheadle Hulme
- Up to £33,033 a year
- Full-time
- Working with children
- In-person
- School
- Free parking
Quick apply
VodafoneThree - Service Designer
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
11d
VodafoneThree - Commercial Lead (Consumer Billing, Credit Risk & Collections)
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
4d
Retail Customer Advisor (Macclesfield) - 24 hours
Three UK —Macclesfield
- £13.72 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
Specialist teacher HI or VI
Cheshire East Council —Crewe
- £32,916 a year
- Call to connect
- School
- Annual leave
- Employee assistance programme
Cleaner
OCS Group —Ashbourne
- £12.71 an hour
- Temporary
- English
Quick apply
9d

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VodafoneThree - Complex Complaints Specialist

Vodafone -
Stoke-on-Trent

Apply Now

Job details

Full-time

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Complaint handling

Full job description

Location: Stoke-on-Trent (onsite twice per week) + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Rotating shifts Monday to Sunday between 8 am to 8 pm including Bank holidays (365 days per year)

Start date for this role is the 17th August 2026 with assessment centres taking place in July.

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What you’ll do

As a Complex Complaints Specialist (internal title - Specialist Care Manager) you will be responsible for taking ownership of our very complex customer complaints and use your natural curiosity, tenacity, active listening, and relationship building skills and your ability to connect to investigate, review and resolve.

This is not just any complaints handling role - you will be dealing with a wide range of complex complaints relating to all product types, including those that are FCA reportable. This may involve speaking to vulnerable customers, including people that are experiencing financial hardship. You will be expected to work autonomously, applying a moderate degree of personal judgement in each individual case, and utilizing resources, systems, processes, and networks effectively.

We are looking for individuals that have a genuine passion for going above and beyond for customers and can demonstrate our deep commitment to ‘earning customer loyalty’ which is one of our key values. As the go-to person for dissatisfied customers, you must be confident that can turn even the most negative experiences into positive ones.

You will work closely with high-profile internal and external stakeholders, including our General Management Team members, media relations, and regulatory bodies, to ensure that all complaints are resolved successfully and in a timely manner.
You will take ownership of your own complex customer complaints and use your natural curiosity and tenacity.
Your role will involve you working approximately 6 -10 cases at a time, using your active listening and relationship building skills and your ability to connect to investigate, review and resolve.

Who you are

To be successful in this role, you must have proven complaint handling experience, ideally within a regulated sector, and the ability to make informed decisions while keeping the customer at the heart of everything you do. You must be empathetic, customer-centric, and possess a high degree of emotional intelligence, as you will be dealing with vulnerable customers on occasion.

Additionally, the ideal candidate will have:

Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions for the customer
Active listening skills and excellent problem-solving capabilities
A continuous improvement mindset – you will listen to our customers and capture feedback in a way that allows us to support the business
Knowledge of FCA and Ofcom regulations would be highly desirable
Evidence of managing complex complaints at the highest level

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Hybrid

Apply Now

Refine Your Search

sign language jobs in stoke on trent st8

VodafoneThree - Complex Complaints Specialist

Employment Coach

Account Director

Communication Support Worker

VodafoneThree - Operations Support Senior Specialist

VodafoneThree - Strategy Lead

VodafoneThree - UAT Senior Specialist

VodafoneThree - Account Manager, Multinational Customers

Head of Detention Strategy and Innovation

SEND Teacher

VodafoneThree - Service Designer

VodafoneThree - Commercial Lead (Consumer Billing, Credit Risk & Collections)

Retail Customer Advisor (Macclesfield) - 24 hours

Specialist teacher HI or VI

Cleaner

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