Contact centre Work, Jobs in Stoke On Trent, Eng (with Salaries)

CONTACT CENTRE ADVISOR – FEEDBACK
Merlin Entertainments —Stoke-on-Trent
- £12.80 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Continuous improvement
- Employee discount
Customer Service Agent - 4 day week
MetroRod Ltd —Macclesfield
- £26,743 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
9d
Field Interviewer - Stoke-on-Trent
the National Centre for Social Research —Stoke-on-Trent
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Duty Advice and Support Worker – Integrated Front Door
Staffordshire County Council —Stone
- £27,254 - £30,024 a year
- Customer service
- Word processing
- IT
1d
FNOL Claims Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Work from home
- Employee assistance programme
Quick apply
VodafoneThree - Customer Improvement Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
Call Centre Agent
Fords of Winsford Ltd —Winsford
- £26,437 a year
- Weekend availability
- Microsoft Word
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
Customer Services Assistant
Midlands Partnership University NHS Foundation Trust —Leek
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
VodafoneThree - Livechat Sales Adviser
Vodafone —Stoke-on-Trent
- £25,872 a year
- Full-time
- Employee discount
Field Interviewer - Staffordshire
the National Centre for Social Research —Leek
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Customer Service Assistant - Leek
The Co-operative Bank —Leek
- £25,725 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
1d
Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
Quick apply
Community Payback Supervisor - Stoke / Staffs
HM Prison & Probation Service —Stoke-on-Trent
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
10d
Clinical Assessor
Capita Health Assessment Advisory Service —Stoke-on-Trent
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
11d
Quality Assurance Performance Coach (9-12 month FTC)
Water Plus —Stoke-on-Trent
- From £27,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
SOC Operator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Communication skills
Quick apply
8d
Customer Service Assistant
Midlands Partnership University NHS Foundation Trust —Stafford
- £25,272 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Administrator
ISS Facility Services —Stoke-on-Trent
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

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contact centre jobs near stoke on trent, eng

CONTACT CENTRE ADVISOR – FEEDBACK

Merlin Entertainments -
Stoke-on-Trent

Apply Now

Job details

Full-time | Fixed term contract
£12.80 an hour

Benefits

Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Guest relations
Customer service
Microsoft Office
Communication skills

Full job description

What you'll bring to the team

Location: Alton Towers Resort, Staffordshire, ST10 4DB

Hours: Full Time - Guaranteed hours 30 per week between 08.00 - 22.00. Must be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.

Contract Type: Full time, Fixed term, until 27.11.2026

Due to the nature of the role, we can only accept applicants who are 18 and over.

As a Contact Centre Feedback Advisor you will be focusing on guest feedback through e-mails, social media, and review sites. Focusing on resolving issues effectively and empathetically, you will work towards key performance targets while delivering exceptional customer service. The role requires excellent communication skills, emotional intelligence, and a strong written capabilities and a commitment to delivering outstanding customer service.

Responsibilities

Manage guest feedback received via email, social media, online review platforms and written correspondence including high-profile and complex cases.
Investigate feedback accurately by reviewing booking information, attraction policies, operational reports, guest feedback and liaising with internal stakeholders and site teams
Provide professional, empathetic, and solution-oriented responses within agreed service level agreements aligned with our brand tone.
Resolve feedback in line with our guest experience standards through written and verbal communication channels
Gain an excellent knowledge of products and attractions, becoming a subject matter expert.
Log information from all contacts received, file correspondence/data where required and maintain detailed and accurate records.
Ensure all communication reflects the Merlin brand tone and values
Meet personal and team key performance targets.
Ensure data protection and GDPR requirements are adhered to.

Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.2K subscribers

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Qualifications & Experience

Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
Must have previous experience with escalated guest complaints and resolutions
A well-organised person who manages time effectively and easily adapts to shifting priorities and requirements.
Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Works well in a team environment, communicating clearly and contributing positively to team goals and objectives.
Previous experience in customer service, complaints handling, guest relations, or contact centre environments.

Benefits

Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in our retail shops and restaurants
40% discount online off LEGO, and much more!
Fortnightly pay
Ongoing training & development to have a longer-term career in Merlin
Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.80/Hr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Apply Now

Refine Your Search

contact centre jobs in stoke on trent, eng

CONTACT CENTRE ADVISOR – FEEDBACK

VodafoneThree - Incident Specialist

Customer Service Agent - 4 day week

Field Interviewer - Stoke-on-Trent

Duty Advice and Support Worker – Integrated Front Door

FNOL Claims Handler

VodafoneThree - Customer Improvement Specialist

Call Centre Agent

Customer Services Assistant

OOH Night Service Co-Ordinator

VodafoneThree - Livechat Sales Adviser

Field Interviewer - Staffordshire

Customer Service Assistant - Leek

Client Services Team Leader

Community Payback Supervisor - Stoke / Staffs

Clinical Assessor

Quality Assurance Performance Coach (9-12 month FTC)

SOC Operator

Customer Service Assistant

Service Administrator

I want to receive the latest job alerts for contact centre in stoke on trent, eng

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