dwp work coach Work, Jobs in stoke on trent, eng (with Salaries)

Regional Employment Coach (Coalville or Burton)
Acorn Training —Stoke-on-Trent
- £27,900 - £31,000 a year
- Full-time
- First Aid Certification
- Driving
- Contracts
- Annual leave
- Referral programme
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8d

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Regional Employment Coach (Coalville or Burton)

Acorn Training -
Stoke-on-Trent

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Job details

Permanent | Full-time
£27,900 - £31,000 a year
8 days ago

Benefits

Annual leave
Company pension
Paid volunteer time
Referral programme

Qualifications

Driving Licence
GCSE
Numeracy
First Aid Certification
Driving
Contracts
NVQ

Full job description

Description

The successful applicant will either be based in Coalville, providing cover for the Melton and Daventry offices as required, or based in Burton, providing cover for the Newcastle-under-Lyme office as required.

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

A Regional Employment Coach on the Restart programme will deliver flexible, high-quality employment support across multiple sites, with a particular focus on Rapid Response participants and providing cover during periods of staff absence or annual leave. The role is dynamic, relationship-based, and adaptable, requiring responsiveness to changing service needs and locations.

Key Responsibilities and Key Performance Indicators

Manage a caseload of Restart participants across a defined region, supporting progression into sustained employment outcomes in line with contract requirements
Deliver high-quality, personalised Information, Advice and Guidance (IAG), adapting delivery across multiple sites to meet participant and service needs
Provide targeted and timely support to Rapid Response participants, ensuring immediate engagement and accelerated job outcomes
Travel across delivery sites to provide cover for staff absence and annual leave, maintaining continuity and consistency of service provision
Tailor employability interventions, job search activity, and CV development to meet individual participant needs and labour market demand
Proactively engage with local and regional employers to identify job opportunities and support participants into suitable vacancies
Develop and maintain strong knowledge of local and regional labour market trends to inform participant progression strategies
Identify and address individual barriers to employment, including effective signposting to specialist and external support services
Support participants to access training, skills provision and qualifications that enhance employability and meet job requirements
Apply coaching techniques to build participant motivation, resilience and positive work-related behaviours
Meet and exceed key performance indicators, including job outcomes, engagement levels and compliance measures in line with Restart expectations
Maintain accurate, timely and compliant records using relevant systems, ensuring all activity meets DWP and organisational audit standards Regularly review participant progress, setting and updating SMART action plans to drive outcomes Support a diverse participant group, including individuals with complex and multiple barriers to employment
Identify and respond to basic skills needs (literacy, numeracy and digital), promoting independence and progression
Ensure full compliance with safeguarding policies for Adults at Risk and other vulnerable groups
Adhere to data protection, GDPR and information security requirements at all times
Represent the organisation professionally across all delivery sites and with external stakeholders
Contribute to continuous improvement, quality assurance and best practice sharing across the region
Promote equality, diversity and inclusion in all aspects of delivery
Work in accordance with Health and Safety policies, including safe lone working and regional travel
Undertake any additional duties consistent with the flexible, regional nature of the role

Key Performance Indicators

Achievement of job outcomes and sustained employment targets in line with Restart contract requirements
Effective engagement and progression of Rapid Response participants, including time-to-job outcome measures
Delivery of compliant, high-quality face-to-face and remote appointments across multiple sites, meeting minimum contact standards
Caseload management performance, including attendance, engagement rates and reduction in disengagement
Quality and timeliness of action planning, including SMART goal setting and progression reviews
Accuracy, completeness and compliance of records in line with DWP and organisational audit standards
Employer engagement activity and successful matching of participants to suitable vacancies
Customer satisfaction levels, measured through feedback and service evaluations
Achievement of performance targets while providing regional cover, ensuring continuity of service delivery
Effective identification and management of participant barriers, including appropriate referrals to internal and external support provision

Skills, Knowledge and Expertise

Qualifications and specific training

Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential)
GCSE (or equivalent) in English Language and Mathematics (essential)
Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential)
Level 3 Information, Advice and Guidance qualification (desirable)
IEP Accredited Sector Induction (Level 2) (desirable)
IEP Accredited Certificate in Employability Practice (Level 3) (desirable)
First Aid at Work Certificate (desirable)
IOSH Health and Safety Qualification (desirable)

Experience

Skills for Life awareness (desirable)
Knowledge of the local labour market (desirable)

Knowledge

Barriers to learning and employment (essential)
How to support customer and promote independence (essential)
Support strategies for various customer specific needs (essential)
Delivery of Learning and Skills Council and/or DWP contracts (essential)

Skills

Full Driving licence with access to a car with Business Insurance (essential)
The ability to work under pressure in a highly performance driven organisation (essential)
The ability to work effectively as part of a team (essential)
The ability to work accurately and actively programme solving (essential)
The ability to reflect on your own performance to support quality improvement (essential)
The ability to manage time effectively and plan your own work load (essential)
The ability work with little supervision or guidance (essential)
The ability to maintain one’s own motivation when things are getting tough (essential)
The ability to be proactive (essential)
The ability to understand one’s own limitations within the role (essential)

Job Benefits

Flexible working including home-based, centre-based, or hybrid job role dependant
Up to 26 days annual leave, with the option to purchase up to 10 additional days
Pension scheme to support your long-term financial wellbeing
Training and professional development, including CPD workshops and professional qualifications
Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
Annual paid volunteering day and charity initiatives
Cash incentives for Employee of the Month and Employee of the Year awards
£500 Recommend a friend scheme

About Acorn Training

Our tailored services are delivered across eight training centres and within the local communities we serve.

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dwp work coach jobs in stoke on trent, eng

Regional Employment Coach (Coalville or Burton)

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