Customer support & client services managers Work, Jobs in Stoke On Trent, Sts (with Salaries)

Customer Services Manager
Halcyon Days —Stoke-on-Trent
- £28,000 - £34,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
1d
Service Team Leader
ISS Facility Services —Stoke-on-Trent
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Technician, Customer Service
Carrier —Telford
- £24,785 - £49,420 a year
- Full-time
- Hybrid work
- Customer service
- Supervising experience
- Presentation skills
Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Dialler Manager
TFLI Limited —Prestbury and Tytherington
- £33,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Gym membership
Quick apply
8d
Contact Care Supervisor
AAH Pharmaceuticals —Stoke-on-Trent
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
8d
Team Leader – OOH Sandwell Services
Partnering Health —Stafford
- Part-time
- Management
- Customer service
- Leadership
- Annual leave
- Employee assistance programme

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Service Team Leader
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customer support & client services managers jobs near stoke on trent, sts

Customer Services Manager

Halcyon Days -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£28,000 - £34,000 a year
1 day ago

Qualifications

Spanish
Sage
Multilingual
Customer service
English
Analysis skills
Supervising experience
Customer support
Leadership
Communication skills

Full job description

Job Summary

We are seeking a highly motivated and experienced Customer Services Manager to lead our customer support team. The successful candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and fostering a customer-centric environment. This role requires strong leadership, excellent communication skills, and the ability to manage multiple priorities effectively. The ideal applicant will possess supervisory experience and demonstrate analytical skills to optimise customer satisfaction and operational efficiency.

Duties

Lead and supervise the customer service team to ensure high standards of service are maintained at all times.
Develop and implement customer service policies, procedures, and standards to enhance overall client experience.
Analyse customer feedback and service metrics to identify areas for improvement and implement strategic solutions.
Coordinate with other departments to resolve complex issues promptly and effectively.
Train, mentor, and motivate team members to achieve individual and collective goals.
Manage escalations professionally, maintaining positive relationships with clients.
Prepare regular reports on team performance, customer satisfaction levels, and operational challenges for senior management.
Foster a positive work environment that promotes teamwork, continuous learning, and professional development.

Experience

Proven management or supervisory experience within a customer service environment.
Strong leadership skills with the ability to inspire and guide teams towards achieving organisational objectives.
Excellent communication skills in both English and Spanish; multilingual abilities are advantageous.
Demonstrable analysis skills to interpret data and derive actionable insights for process improvements.
Experience in developing training programmes and coaching staff for optimal performance.
Familiarity with customer relationship management (CRM) systems and SAGE is preferred.
Previous experience in a multicultural or diverse environment is desirable.

This role offers an exciting opportunity for a dedicated professional eager to make a significant impact within our organisation by delivering outstanding customer service through effective leadership and strategic management.

Pay: £28,000.00-£34,000.00 per year

Work Location: In person

Quick apply

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customer support & client services managers jobs in stoke on trent, sts

Customer Services Manager

Service Team Leader

Out of Hours Team Leader

Technician, Customer Service

Out of hours Contact Centre Supervisor

Dialler Manager

Contact Care Supervisor

Customer Experience Team Manager

Team Leader – OOH Sandwell Services

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