Operational Delivery Admin
Contract: Government
Location: Stoke, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract - 1 year
We are seeking an Operational Delivery Administrator to support Planned Preventative Maintenance (PPM) and Reactive operational delivery across the GPA account, ensuring effective coordination and completion of tasks across multiple stakeholders.
Job Description
We are looking for an organised and detail-focused administrator who can support managers and operational teams with communication, documentation, compliance checks and data management, contributing to the smooth delivery of operational performance in a fast-paced environment.
Key Responsibilities
- Support PPM and Reactive operational delivery across the GPA account.
- Coordinate communication between key stakeholders including WPSM, GPA HD, KAN, ISS HD and subcontractors to ensure task completion.
- Provide administrative support to managers, including liaising with helpdesks, issuing work order updates, contacting suppliers, collecting data and chasing evidence documentation.
- Build effective working relationships with Team Leaders, RTMs, KAN, GPA HD, site-based contacts and suppliers to support delivery of workloads.
- Ensure Planned and Reactive Maintenance Inspections are scheduled with KAN, suppliers and site-based contacts.
- Support RTMs and engineers by checking completion dates and task records are accurately captured.
- Assist with internal audit, compliance sampling, system data checks and evidence compliance monitoring.
- Support management of GPA inboxes and maintain master contact lists to mitigate operational risk.
Professional and Personal Competencies/Qualifications
- Good numeracy and literacy skills.
- Strong Excel capability.
- Meticulous attention to detail.
- Ability to work with multiple data sets and systems to maintain oversight of performance.
- Experience using various systems and associated MIS.
- Experience in quality, compliance and administrative support roles.
- Ability to work effectively as part of a growing team in an ever-changing environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
