Company Description
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Description
We are seeking an enthusiastic and detail-oriented Account Manager to join our team in Crewe. As an Account Manager at Radius Telematics, you will play a crucial role in understanding customer needs, analysing data, and building strong relationships to drive business growth and customer retention.
What will your day-to-day look like?
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Oversee customer growth, training, and development of best practices to drive business value and return on investment
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Serve as the primary point of contact for assigned accounts, providing excellent customer service and support
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Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels
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Identify and reduce churn risks through proactive outreach campaigns
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Recognise and capitalise on upsell opportunities when applicable
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Collaborate with internal teams to ensure customer needs are met efficiently
What do we expect of you?
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Strong interpersonal skills and experience initiating and building positive relationships
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Commercial awareness with good track record of similar responsibilities with positive commercial results
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Strong organisational and time management skills with the ability to manage multiple projects simultaneously
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Ability to function in a high volume, forever evolving new business environment while always maintaining a smile and positive disposition
Additional Information
What can you expect of us?
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
Our benefits:
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Pension plan
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Life assurance
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Employee fuel card scheme (after 6 months)
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Electric Vehicle salary sacrifice scheme (after 12 months)
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Employee assistance programme
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24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
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Time off for fertility treatment and in the event of pregnancy loss
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‘Cycle to work’ scheme
And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, barista bar, games rooms, and more!
#LI-RW1
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
We also offer:
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Global Female Health Policy & Female Health Champions
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Pregnancy Loss and Fertility Treatment Policies
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Endometriosis Friendly Employer (UK)
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Women-focused gym & female health events
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Mental Health First Aiders
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Disability Confident Committed Employer (Level 1)
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Race at Work Charter signatory
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Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
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Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
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Give as you earn scheme (payroll giving) and match funding
Next Steps
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
