Patient experience manager Work, Jobs in Stoke On Trent, Sts (with Salaries)

Medical Lead – Black Country & Staffordshire OOH
Partnering Health —Stoke-on-Trent
- Up to £130,000 a year
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
3d
Interventions Practitioner - HMP Dovegate (20 hours)
Remedi - Restorative Services —Uttoxeter
- From £24,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Prescription Administrator
Well Pharmacy —Stoke-on-Trent
- Monday to Friday
- Administrative experience
- Communication skills
- Negotiation
- Annual leave
- Employee discount
16h
Service Coordinator - Out of Hours
ISS Facility Services —Stoke-on-Trent
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Facilities Manager
ISS Facility Services —Stoke-on-Trent
- Management
- Contracts
Quick apply
8d
Secretary
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £28,392 - £31,157 a year
- Full-time
- Word processing
- Organisational skills
- Communication skills
10d
Administrator
Miller Street Surgery —Newcastle-under-Lyme
- £24,896.56 a year
- Full-time
- Accounting
- IT
- In-person
- Free parking
Quick apply
Business Fundraising & Partnerships Manager
Douglas Macmillan Hospice —Weston and Meir North
- £30,000 - £33,000 a year
- Weekend availability
- Hospice
- Free parking
- Annual leave
Admin/Contract Support Manager
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £28,392 - £31,157 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Pharmacy Manager (Non Pharmacist Manager)
iClick pharmacy —Stoke-on-Trent
- £12.50 - £13.40 an hour
- Part-time
- Medication administration
- Administrative experience
- Patient care
Quick apply
1d
Team Leader – OOH Placemaker Services
ISS Facility Services —Stoke-on-Trent
- Weekend availability
- Administrative experience
Quick apply
Deputy Manager
CareTech Group —Newcastle-under-Lyme
- £14.79 an hour
- Full-time
- Cooking
- IT
- Leadership
- Employee assistance programme
- Referral programme
3d
Chiropractic Assistant/ Receptionist
Staffordshire Chiropractic Clinics Ltd —Newcastle-under-Lyme
- From £12.71 an hour
- Part-time
- Anatomy knowledge
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
8d
Senior Project Manager - Transformation
Midlands Partnership University NHS Foundation Trust —Stafford
- £49,387 - £56,515 a year
- Part-time
- Microsoft Office
- Project management
14d
Service Coordinator
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Pharmacist Manager
Well Pharmacy —Stoke-on-Trent
- Up to £27 an hour
- Management
- Employee discount
Office Administrator
Midlands Partnership University NHS Foundation Trust —Longton
- £25,760 - £27,476 a year
- Part-time
- Hybrid work
- Hospital
- Organisational skills
- Computer skills
9d
Medical Administrator & Practice Manager Designate
Inmed Enterprise Ltd —Market Drayton
- From £13 an hour
- Part-time
- Management
- Master's degree
- Hotel
- Free parking
Quick apply
Project Manager - Transformation
Midlands Partnership University NHS Foundation Trust —Stafford
- £39,959 - £48,117 a year
- Part-time
- Microsoft Office
- Travel
9d

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patient experience manager jobs near stoke on trent, sts

Medical Lead – Black Country & Staffordshire OOH

Partnering Health -
Stoke-on-Trent

Apply Now

Job details

Permanent | Full-time
Up to £130,000 a year
3 days ago

Benefits

Employee assistance programme
Employee discount
Sick pay

Qualifications

GMC
Leadership

Full job description

PHL Group is a leading provider of integrated urgent care and out-of-hours GP services across England. We deliver high-quality, patient-centred care through a range of contracts with NHS commissioners, including GP out-of-hours home visiting services, primary care appointment centres, and acute visiting services. We are committed to clinical excellence, continuous improvement, and working collaboratively with our NHS partners and ICB commissioners to deliver outstanding care to the communities we serve.

This is a senior clinical leadership role with responsibility for the medical leadership of PHL Group’s Out of Hours (OOH) and Integrated Urgent Care (IUC) services across two ICB areas: the Black Country ICB and Staffordshire ICB. The postholder will provide expert clinical leadership to ensure the delivery of safe, effective, and high-quality services in line with NHS standards, commissioner requirements, and PHL Group’s strategic objectives.

The Medical Lead will be the primary clinical point of contact for both ICB commissioners and other key stakeholders, maintaining strong, professional relationships and representing PHL Group with confidence and credibility. The role combines strategic leadership with hands-on clinical practice, and the postholder will be expected to work clinically for a minimum of 4 hours per week across the service, which will include evening and weekend sessions.

The postholder will report to the Director of IUC/OOH and will hold a dotted line of accountability to the Medical Director. They will have direct line management responsibility for all prescribing clinical staff across both service areas.

Key Responsibilities:

Provide visible, effective, and compassionate clinical leadership across the Black Country and Staffordshire OOH and IUC services.

Drive and champion high clinical standards across all service lines, including Telephone Advice, Home Visiting services and Primary Care Centre services.

Act as the clinical authority and point of escalation for complex or high-risk clinical matters across both contracts.

Maintain personal clinical practice by working a minimum of 4 hours per week in frontline service delivery, including evenings and weekends as required.

Work closely and proactively with the PHL Group Governance team to ensure robust clinical governance frameworks are in place and effectively implemented across both service areas.

Take clinical ownership of governance processes including incident review and learning, serious incident (SI) investigation, complaint management, safeguarding, and risk.

Hold professional line management responsibility for all prescribing clinical staff (GPs, ANPs, and other prescribers), supported by our Clinical Leads and Clinical Team Managers across the Black Country and Staffordshire services.

Conduct regular one-to-one meetings, appraisals, and performance reviews for all direct reports.

Serve as the primary clinical representative for PHL Group in engagement with the Black Country ICB and Staffordshire ICB, building and maintaining effective, trust-based relationships.

Attend and actively contribute to commissioner-led meetings, quality review meetings, and clinical governance forums on behalf of PHL Group.

As Medical Lead you will have:

Full GMC registration with a licence to practise

MRCGP (or equivalent postgraduate qualification in General Practice)

Significant post-CCT experience as a GP, including experience in urgent or out-of-hours care settings

Demonstrable experience in a senior clinical leadership or medical management role

Strong understanding of NHS governance frameworks, CQC standards, and regulatory requirements

Ability to analyse complex clinical and performance data and translate into action

Willing and able to work clinically including evenings and weekends

Demonstrable commitment to patient safety and clinical excellence

Benefits

Bike2Work Scheme. Save up to 42% on bikes & equipment
DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
Long Service Award. Celebrating 5 & 10 years of service
Menopause Support. HRT subscription covered & Menopause Pledge
NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
Paid Sick Pay. 10 days per year
Professional Development. Training, courses & team-building opportunities
Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
Your Birthday off!.

As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.

Apply Now

Refine Your Search

patient experience manager jobs in stoke on trent, sts

Medical Lead – Black Country & Staffordshire OOH

Interventions Practitioner - HMP Dovegate (20 hours)

Out of Hours Team Leader

Prescription Administrator

Service Coordinator - Out of Hours

Facilities Manager

Secretary

Administrator

Business Fundraising & Partnerships Manager

Admin/Contract Support Manager

Pharmacy Manager (Non Pharmacist Manager)

Team Leader – OOH Placemaker Services

Deputy Manager

Chiropractic Assistant/ Receptionist

Senior Project Manager - Transformation

Service Coordinator

Pharmacist Manager

Office Administrator

Medical Administrator & Practice Manager Designate

Project Manager - Transformation

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