Senior solution Work, Jobs in Stokesley, Nyk (with Salaries)

Customer Solution Manager, Escalations
Pinnacle Group —Catterick Garrison
- £33,339.90 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior People Operations Coordinator
ZIGUP —Darlington
- £31,000 a year
- Remote
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Data Analyst
Dawsongroup —Stockton-on-Tees
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
6d
Field Sales Representative
Octopus Energy Group —Teesside
- From £26,300 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Referral programme
Quick apply
Assistant Management Accountant
Albert Hill Commercials Ltd —Darlington
- £30,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Mentoring
- Free parking
Quick apply
Sales Executive
CameraMatics —Darlington
- £80,000 - £120,000 a year
- Full-time
- Sales
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
7d
Operations/Transport Manager
TGM Ltd —Northallerton North
- £35,000 - £40,000 a year
- Full-time
- Up to 50% travel
- Maintenance
- Microsoft Office
Quick apply
11d
Head of Democratic Services
Middlesbrough Council —Middlesbrough
- £61,106 - £65,498 a year
7d
Senior Engineer - Quality Assurance
Slingsby Advanced Composites —Kirkbymoorside
- £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
9d
Project Accountant - FTC
KP Snacks —Billingham
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Travel
- Employee discount
Quick apply
Operations Engineer
Mura Technology —Wilton
- Engineering
- Communication skills
Quick apply
Senior Project Manager
Balfour Beatty —Middlesbrough
- Communication skills
- Employee assistance programme
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
7d
Senior Site Manager
NKT —Redcar
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Senior SHE Advisor
Costain —Stockton-on-Tees
- Full-time
Specialist Learning Support Assistant (Level 3) – Hub & Outreach
SENse Support Services —Newton Aycliffe
- £13.50 - £15.00 an hour
- Part-time
- Working with children
- Travel
- In-person
- Free parking
Quick apply
1d
Senior Application Specialist – Small Molecule Drug Discovery
Labman Automation —Stokesley
- £55,000 - £65,000 a year
- Full-time
- Sales
- Laboratory experience
- Master's degree
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Project Manager
Turner & Townsend —Stockton-on-Tees
- Full-time
- Project management
Quick apply

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senior solution jobs near stokesley, nyk

Customer Solution Manager, Escalations

Pinnacle Group -
Catterick Garrison

Quick apply

Job details

Full-time
£33,339.90 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Organisational skills
Communication skills

Full job description

Job Introduction

Pinnacle Group is seeking a Customer Solutions Manager, Escalations to join our Homes Team within Pinnacle Service Families to be responsible for overseeing the investigation, management, and resolution of high profile complaints and escalations received from the senior leadership team, social media, press threats and family federations. The role provides support to the team to ensure the delivery of a consistent, customer focused service. In this role, you will manage the resolution of high-profile complaints, assessing outcomes and ensuring that responses to families and stakeholders are of high quality and delivered in a timely manner.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

This is a full-time role with a hybrid working pattern of 3 days in the office in Catterick Garrison.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Manage high-profile/high-impact complaints and requests for information
Monitor the escalations inbox, media noise and highlight high profile and high impact areas and potential risks to reputation
Respond to ministerial requests for information with DIO in line with policy
Monitor and respond to social media comments
Work with the communications team t respond to press enquiries and FOIs.
Gather all relevant evidence and maintain deadlines with complaints and compensation request and issuing timely letters to complainants.
Attending meetings (online & in person) with management, colleagues, stakeholders and families
Attend coffee mornings and other local events to support the families
Reviewing processes to identify improvement opportunities
Ensuring company policies are strictly adhered to at all times.
Providing video call appointments with families for complex complaints

Key requirements:

Experience in dealing with complex customer enquiries, demonstrating understanding and support whilst handling / resolving difficult situations or conflict.
Ability to constructively challenge and give / receive feedback.
Fantastic listening skills
Excellent communication skills and telephone manner
Great organisational skills and attention to detail
Ability to work as part of a team and independently
Resilience to manage in an ever changing environment

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

senior solution jobs in stokesley, nyk

Customer Solution Manager, Escalations

Senior People Operations Coordinator

Data Analyst

Field Sales Representative

Assistant Management Accountant

Sales Executive

Operations/Transport Manager

Head of Democratic Services

Senior Engineer - Quality Assurance

Project Accountant - FTC

Operations Engineer

Senior Project Manager

Knowledge Analyst

Senior Site Manager

Project Manager

Senior SHE Advisor

Specialist Learning Support Assistant (Level 3) – Hub & Outreach

Senior Application Specialist – Small Molecule Drug Discovery

Service Desk Manager

Senior Project Manager

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