Customer experience manager Work, Jobs in Stone, Sts (with Salaries)

Customer Success & Training Manager
Clearcare Solutions Ltd —Stafford
- £45,000 - £50,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Free parking
Quick apply
3h
Wellness Centre Manager
MADE Wellness Centre @ Moddershall Oaks Country Spa Retreat —Stone
- Full-time
- Hospitality
- Sales
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
Assistant Manager
Starbucks —Stone
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Deputy Manager
Iceland —Stoke-on-Trent
- £31,000 - £33,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Supply Chain Manager
Hitachi —Stone
- Full-time
- ERP systems
- Microsoft Office
- In-person
Centre Manager
Halfords —Stoke-on-Trent
- £32,957 - £50,312 a year
- Full-time
- Sales
- Team management
- IT
- Annual leave
- Employee discount
Barista
Starbucks —Stone
- Weekend availability
- Store discount
- Employee assistance programme
Parts Manager
Lookers —Stoke-on-Trent
- Up to £44,000 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Graduate Management Trainee - Stoke on Trent
Enterprise Mobility —Stoke-on-Trent
- Full-time
- Sales
- Customer service
- Bachelor's degree
Client Account Manager - Ticketmaster Sport
Live Nation —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Branch Operations Manager
Keyline —Stoke-on-Trent
- Full-time
- Employee discount
Shift Operations Manager
Well Pharmacy —Meir
- Up to £45,000 a year
- Monday to Friday
- Continuous improvement
- Organisational skills
- Warehouse experience
- Annual leave
- Employee discount
Team Manager
Well Pharmacy —Stoke-on-Trent
- £32,545 a year
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Store Manager - Designate
Dunelm —Stoke-on-Trent
7d
Customer Experience Duty Manager
ATG Entertainment Limited —Stoke-on-Trent
- £29,161.60 a year
- Part-time
- Sales
- Organisational skills
- IT
7d
Partnership Manager
Converge Technology Solutions —Stafford
- £35,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Communication skills
3d
Aftersales Manager
Lookers —Stoke-on-Trent
- £50,000 - £70,000 a year
- Full-time
- Customer service
- Annual leave
Quick apply
4d
Tesco Travel Money Advisor
Travelex —Longton
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Business Development Executive
Service Innovation Group UK —Stoke-on-Trent
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme

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Customer Success & Training Manager

Clearcare Solutions Ltd
Stafford

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
3 hours ago

Benefits

Free parking
On-site parking

Qualifications

Management
Analysis skills
Customer relationship management
Organisational skills
Customer support
HubSpot
SaaS
Communication skills

Full job description

We are seeking a proactive and customer-focused Customer Success & Training Manager to lead our Training and Customer Support teams, ensuring an exceptional experience throughout the customer journey.

This role is responsible for driving high standards across support delivery, team performance and customer engagement. You will proactively identify customer needs, resolve concerns before escalation, and ensure customers maximise the value of our platform through effective onboarding, training and ongoing support.

The successful candidate will be a hands-on leader with a strong focus on customer retention, continuous improvement and team development.

Key Responsibilities:
Leadership & Team Management

Lead, coach and develop the Training and Customer Support teams
Set clear performance expectations and objectives
Conduct regular one-to-ones, performance reviews and development planning
Foster a positive, high-performing and customer-focused culture
Ensure effective resource planning and team coverage

Customer Success & Experience

Take ownership of the customer journey from onboarding through ongoing engagement
Monitor customer engagement and identify opportunities to improve adoption and retention
Proactively engage with customers to ensure they are receiving maximum value from the platform
Identify customers who may require additional support or intervention

Support & Escalation Management

Ensure customer support tickets are managed efficiently and within agreed service levels
Monitor workloads and ensure timely responses across the support team
Intercept and manage customer concerns before escalation
Handle customer complaints and ensure successful resolution
Identify recurring issues and implement preventative measures

Training & Adoption

Oversee customer onboarding and training programmes
Ensure customers receive the knowledge and support required to use the platform effectively
Work with customers to increase utilisation of system functionality
Continually review and improve training materials and processes

Reporting & Continuous Improvement

Produce and analyse reporting on:
Customer satisfaction
Support performance
Escalations and complaints
Training effectiveness
Customer engagement and retention
Identify trends and recommend improvements to processes, systems and customer experience initiatives

Skills & Experience

Essential

Previous management experience within Customer Success, Customer Support or Training environments
Experience leading and developing teams
Strong customer relationship management skills
Experience handling escalations and customer complaints
Excellent communication and organisational skills
Strong analytical and problem-solving abilities

Desirable

Experience within a SaaS or software environment
Experience with CRM (Hubspot) and support platforms
Experience with onboarding and customer adoption strategies

The above role is office based, ST16 1BY
Salary Range £45,000 - £50,000 per annum dependent on experience

Pay: £45,000.00-£50,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in stone, sts

Customer Success & Training Manager

Wellness Centre Manager

Assistant Manager

Deputy Manager

Supply Chain Manager

Centre Manager

Barista

Parts Manager

Graduate Management Trainee - Stoke on Trent

Client Account Manager - Ticketmaster Sport

Branch Operations Manager

Shift Operations Manager

Team Manager

Crematorium Manager

Store Manager - Designate

Customer Experience Duty Manager

Partnership Manager

Aftersales Manager

Tesco Travel Money Advisor

Business Development Executive

I want to receive the latest job alerts for customer experience manager in stone, sts

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