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Complaints Handler

Recra Consulting -
Stone

Quick apply

Job details

Full-time
£26,320 - £35,000 a year

Qualifications

Customer service
Microsoft Office
Analysis skills
Communication skills

Full job description

Complaints Handler

Our client pride themselves on delivering exceptional customer service and maintaining the highest standards of customer satisfaction. We are currently seeking a dedicated and skilled Full-time Complaints Handler to join their customer focused team and help us continue to exceed our customers' expectations.

Job Overview

As a Full-time Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently and effectively. You will act as a crucial link between our customers and the company, ensuring that all issues are addressed promptly and professionally. This role requires excellent communication skills, a compassionate approach, and a strong customer focus.

Key Responsibilities

Receive, investigate, and resolve customer complaints in a timely and satisfactory manner
Manage a high volume of inbound and outbound calls, emails, and written correspondence
Analyze complaints to identify root causes and patterns, and provide recommendations for process improvements
Maintain accurate and detailed records of all customer interactions and complaint resolutions
Collaborate with other departments to ensure comprehensive resolution of complex issues
Adhere to company policies, procedures, and regulatory requirements when handling complaints
Provide regular updates to customers on the progress of their complaints
Escalate complex or high-priority complaints to senior management when necessary
Contribute to the development and implementation of complaint handling strategies and best practices
Participate in training sessions and stay updated on industry trends and regulations

Required Skills and Qualifications

Proven experience in complaints handling and resolution, preferably in a customer service environment
Excellent verbal and written communication skills
Strong active listening skills and ability to empathise with customers
Proficiency in managing high volumes of inbound and outbound calls
Ability to remain calm and professional under pressure
Strong problem-solving and analytical skills
Excellent attention to detail and accuracy in documentation
Proficiency in using customer relationship management (CRM) systems and Microsoft Office suite

For more information, please contact the team at Recra.

Quick apply

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