Aberdeen Mosque and Islamic Centre is Hiring
Send your CV to [email protected] to apply!
Job Title: Technical Support Manager
Location: AMIC Central Mosque, Frederick Street, Aberdeen, AB24 5HY
Job Type: Full-time
Salary: £33,400 - £55,000 per annum, depending on experience, skills and applicable salary eligibility
Reporting to: Director / Senior Management Committee
Work Location: In person
About Aberdeen Mosque and Islamic Centre
The Aberdeen Mosque and Islamic Centre (AMIC) is a pivotal institution in the community, dedicated to providing spiritual guidance, social services and community support. We aim to foster a welcoming environment and support the needs of the Muslim community in Aberdeen and beyond. We are seeking a dedicated and experienced Technical Support Manager to manage our IT systems, digital platforms and technical support operations, ensuring AMIC’s services are delivered efficiently, securely and professionally.
Aberdeen Mosque and Islamic Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, genetics, disability or age.
Overall Purpose of the Role
The Technical Support Manager will be responsible for leading, managing and improving AMIC’s technical support function. The role will involve overseeing IT systems, supporting staff and volunteers, managing digital platforms, maintaining technical infrastructure, improving cybersecurity awareness, supporting online community services and ensuring that technology is used effectively to support AMIC’s charitable and community objectives.
The post holder will act as the main point of contact for technical matters and will work closely with directors, staff, volunteers and external service providers to ensure that AMIC’s digital operations are professional, secure and efficient.
Key Duties and Responsibilities
The Technical Support Manager will be responsible for:
- Managing AMIC’s day-to-day IT support requirements, including hardware, software, email systems, user access, networking and operational technology.
- Overseeing the maintenance and improvement of AMIC’s website, online communication platforms, digital notice systems and community information channels.
- Supporting digital systems used for community events, educational programmes, donation records, room bookings, mosque administration and internal communications.
- Managing technical support for livestreaming, audio-visual equipment, online classes, community announcements and hybrid events where required.
- Reviewing AMIC’s existing IT systems and recommending practical improvements to increase efficiency, reliability and security.
- Ensuring that staff and authorised volunteers have appropriate access to systems, while maintaining good data protection and access-control practices.
- Supporting the secure storage, processing and management of digital records, including administrative, financial, community and operational information.
- Liaising with external IT providers, software vendors, website developers, telecoms providers and other technical contractors where necessary.
- Monitoring system performance, identifying technical risks and implementing solutions to reduce disruption to AMIC’s services.
- Providing technical training and guidance to staff and volunteers on the safe and effective use of AMIC’s digital systems.
- Supporting the development of digital processes for donations, communications, community engagement and administrative workflows.
- Assisting senior management with technology planning, budgeting, supplier comparison and digital transformation projects.
- Maintaining IT asset records, software licences, support logs, technical documentation and system access records.
- Ensuring that technical systems support AMIC’s charitable objectives, operational needs and community service delivery.
- Carrying out any other reasonable technical, administrative or operational duties required by senior management.
Why This Role is Needed
AMIC is not only a place of worship but also a community hub delivering religious, educational and social support services. The organisation increasiungly depends on digital systems to communicate with the public, manage internal administration, support community programmes, process information securely and deliver services effectively.
The Technical Support Manager is required to ensure that AMIC’s technology is properly managed, professionally maintained and aligned with the organisation’s operational needs. Without a dedicated technical lead, AMIC would face increased risk of system disruption, weak digital coordination, poor data management, cybersecurity vulnerabilities and inefficient service delivery.
This role is therefore essential to AMIC’s current and future operations.
Essential Requirements
To be considered for this role, applicants should have:
- Relevant experience in IT support, technical support management, IT service delivery, systems administration or a similar technical role.
- Strong knowledge of computer systems, networks, software support, user support and digital platforms.
- Experience managing or supporting websites, email systems, cloud-based tools, online communication platforms or digital administration systems.
- Ability to diagnose technical issues and implement practical, cost-effective solutions.
- Good understanding of cybersecurity, access control, data protection and safe handling of digital information.
- Strong organisational and problem-solving skills.
- Ability to communicate clearly with non-technical staff, volunteers and community stakeholders.
- Ability to work independently and manage competing technical priorities.
- Professional attitude, reliability and respect for the values and community environment of a mosque and charitable organisation.
- Good written and spoken English.
Desirable Requirements
The following would be advantageous:
- A degree or professional qualification in IT, computer science, information systems, cybersecurity, digital systems management or a related field.
- Experience working with charities, community organisations, educational institutions, religious organisations or public-facing service providers.
- Experience with website content management systems, online donation platforms, CRM systems or event management platforms.
- Experience supporting livestreaming, audio-visual systems or hybrid community events.
- Experience managing IT suppliers, service contracts or digital improvement projects.
Benefits
AMIC offers:
- A meaningful role supporting a respected community organisation.
- Opportunity to lead and improve the organisation’s digital systems.
- Supportive working environment.
- Free parking, subject to availability.
- Sick pay in accordance with organisational policy.
- Opportunity for professional growth as AMIC continues to develop its community services.
Application Process
To apply, please send your CV and a short covering statement explaining your suitability for the role to:
[email protected]
Please include the job title “Technical Support Manager ” in the subject line of your email.
Work Location: In personReference ID: AMIC Technical Support Manager
Job Type: Full-time
Pay: £33,400.00-£55,000.00 per year
Work Location: In person
