Helpdesk manager Work, Jobs in Stonehouse, Dev (with Salaries)

Helpdesk Manager
Mitie —Plymouth
- Full-time
- Microsoft Office
- IT
- Leadership
2d
Switchboard Operative
University Hospitals Plymouth NHS Trust —Plymouth
- £25,272 a year
- Full-time
- Hotel
4d

More jobs to discover

Find similar jobs that you might be interested in.

Switchboard Operative
University Hospitals Plymouth NHS Trust —Plymouth
Ensure incoming calls are answered and processed in a polite & timely manner be friendly and welcoming. A switchboard/helpdesk operator will be required to…
£25,272 a year
4d

I want to receive the latest job alerts for helpdesk manager in stonehouse, dev

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk manager jobs near stonehouse, dev

Helpdesk Manager jobs in Leeds

Project Manager jobs in Scotland

Facilities Manager jobs in Essex

Helpdesk Manager jobs in Wolverhampton

Helpdesk Manager jobs in Brentwood

Business Development Manager jobs in London

Project Manager jobs in Reading

Helpdesk Manager

Mitie -
Plymouth

Apply Now

Job details

Permanent | Full-time
2 days ago

Qualifications

Maximo
Microsoft Office
IT
Leadership
Communication skills
Negotiation

Full job description

LOCATION: Plymouth

Full time- 40 hours per week

Main Duties:

Helpdesk Operations & Team Leadership: Lead and manage a 24/7 FM helpdesk, ensuring all service requests are handled efficiently in line with SLAs while developing a high-performing, customer-focused team.
CAFM (Maximo) System Ownership: Maintain full oversight of Maximo, ensuring accurate logging, tracking, and completion of work orders with robust, audit-ready data.
KPI & Performance Management: Monitor, report, and drive performance against contractual KPIs, proactively addressing risks to ensure full SLA compliance and customer satisfaction.
Statutory Compliance & Audit Readiness: Ensure all PPM tasks and compliance documentation are completed, captured, and readily available for audits and inspections.
Stakeholder Engagement: Act as the primary point of contact for DIO, SPV, and internal teams, providing clear communication on service performance, incidents, and escalations.
Continuous Improvement & Transition Management: Drive service improvements, support system upgrades, and lead PFI contract transition, ensuring seamless data and service continuityOperational Support & Coordination: Oversee procurement onboarding, minor works delivery, equipment logistics, clinical waste compliance, and accommodation provisioning activities

Skills and Personal Qualities:

Leadership & Initiative: Self-driven and assertive, with the ability to quickly take ownership, interpret business needs, and drive results
Team & Culture Development: Strong people leader who promotes empowerment, creativity, talent development, and succession planning
Stakeholder Engagement: Excellent at building relationships, influencing diverse audiences, and engaging effectively at all levels
Communication & Negotiation: Highly effective communicator and presenter with strong negotiation skills backed by sound operational knowledge
Professional Drive & Technical Skills: Passionate and results-focused, with solid Microsoft Office and IT proficiency to support business delivery

Health and Safety responsibilities

Follow Group and company policies and procedures at all times;

Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

Use all work equipment and personal PPE properly and in accordance with training received;

Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

Ensure compliance with Mitie's information security procedures in all activities;

Proactively identify and report security risks to your manager;

Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right

Apply Now

Refine Your Search

helpdesk manager jobs in stonehouse, dev

Helpdesk Manager

Switchboard Operative

More jobs to discover

I want to receive the latest job alerts for helpdesk manager in stonehouse, dev

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected