Client advisor Work, Jobs in Stoneleigh, War (with Salaries)

Client Experience Advisor
Select Engineering —Coventry
- £24.07 an hour
- Call to connect
- Customer service
- Communication skills
- Time management
3h
Administrator (ID Team)
Countrywide Tax and Trust Corporation —Leamington Spa
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Employee discount
Quick apply
22h
Sales Progressor
Sheldon Bosley Knight —Leamington Spa
- Up to £28,000 a year
- Full-time
- Sales
- Administrative experience
- Typing
- Annual leave
- Employee discount
Quick apply
Healthy Lifestyle Advisor
ICE Creates —Warwick
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- No degree
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
18h
Client Care Advisor
Vets for Pets —Nuneaton
- Part-time
- Computer literacy
- Employee discount
4d
Hub and Stop Smoking Advisor
Leicester City Council —Braunstone
- £28,598 - £31,022 a year
- Weekend availability
- Hybrid work
- Communication skills
- Relocation assistance
- Annual leave
11d
Event Sales Advisor (Fixed Term Maternity Cover)
The Warwickshire Golf and Country Club —Warwick
- £13,879.32 a year
- Weekend availability
- Sales
- Communication skills
- Free parking
- Employee assistance programme
Mortgage Advisor
The Mortgage Experts —Leamington Spa
- £60,000 - £100,000 a year
- Remote
L'Oréal Luxe Multi-Brand Beauty Advisor, Selfridges Birmingham (37.5 Hours)
l'Oréal —Birmingham
- Full-time
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Mortgage Administrator
Placing Faces —Leamington Spa
- £25,000 - £30,000 a year
- Full-time
Client Experience Advisor
The Watches of Switzerland Group —Leicester
- IT
- In-person
- Communication skills
- Employee assistance programme
Business Customer Service Advisor
Centrica —Birmingham
- £28,073 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
21h
Home Energy Advisor
M Group —Birmingham
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Coventry
- £3,800 a month
- Full-time
- Sales
Quick apply
Site Security Officer (SSO) / Regional Security Advisor
GIOS Tech —Birmingham
- £68.00 - £68.75 an hour
- Call to connect
- Travel
- IT
- In-person
Quick apply
5d
L&D Programme Director
Ashorne Hill Management College —Leamington Spa
- From £47,000 a year
- Full-time
- Presentation skills
- Human resources
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Beauty Advisor
ghd hair —Birmingham
- Part-time
- Sales
- Business development
- Negotiation
- Employee discount
Quick apply
Careers Advisor
Solihull College and University Centre —Solihull
- Up to £36,562 a year
- Free parking
- Annual leave
6d
Mortgage Broker - Partner Advisor
The Mortgage Experts —Coventry
- £60,000 - £100,000 a year
- Remote
- Marketing
Help Hub Advisor
POhWER —Birmingham
- £25,877.80 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
10d

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Client Experience Advisor

Select Engineering -
Coventry

Apply Now

Job details

Fixed term contract
£24.07 an hour
3 hours ago

Qualifications

Customer service
Customer relationship management
Communication skills
Time management

Full job description

Location

Coventry

Job type:

Contract

Salary:

£24.07ph INSIDE IR35 (Via Umbrella Solutions)

Contact name:

Keeley Atkinson

Contact email:

[email protected]

Contact phone:

01245403560

Job ref:

37168100

Published:

about 1 month ago

Duration:

12 Months

Expiry date:

01 Aug 2026 23:59

Startdate:

ASAP

POSITION DESCRIPTION:

The Opportunity

The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team.
As a Client Experience Advisor you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment,
Whilst managing inbound and predominantly proactive customer contacts at key intervals across the client journey, the role focuses on checking in with clients to ensure they are enjoying their vehicles.
This includes coordinating and maintaining communication between clients and retailers on a daily basis. We recruit for individuals who are customer-focused, proactive, and confident in managing multiple touchpoints across the customer journey.
We recruit for attitude and train for skills, seeking candidates who demonstrate a natural aptitude for delivering exceptional client experiences. Applications are welcomed from all industries, as we value transferable skills, strong interpersonal ability, and a genuine passion for customer service.

Key Performance Indicators

High client satisfaction returns via both phone and online chat facilities
Responsibly reviewing goodwill

Key Interactions

Working across all business functions to support client queries and problems to include engineering, manufacturing, legal and commercial All retail partners Third party service providers who support the client experience, examples being the AA, energy providers, insurers the company is committed to equal opportunity for all.

Knowledge, Skills and Experience Essential

We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences.
Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands
An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
Strong decision making and problem solving skills.
An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
An effective team player, actively leads, develops and supports team members
An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along
Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable
Strong communication skills, both written and verbal Strong stakeholder management skills
Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
Results orientated with a determination to make things happen
A highly motivated, energetic and inspirational team player
Ability to identify opportunities for improvements and implement change
Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules Ability to make quick and competent decisions
Experience of managing a high volume of queries

Desirable

Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.

Key Accountabilities and Responsibilities

Offering exceptional client support for all UK company product owners, being a critical point of contact and resolution
Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible
Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email
Be a knowledgeable expert in the brand and products Identify and manage any complaints on the initial contact
Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do
Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer.
Maintain effective relationships across the whole business and retail network driving client experience
Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance
Provide creative client and retailer solutions where the client is at the heart of all decision making
Working across all functions, UK national sales centre, retail network and third parties to drive client experience Financially empowered to take appropriate decisions in support of client satisfaction
Act as a role model for company values, principles and behaviours and a true ambassador for delivering modern luxury service delivery
Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention.
Achieve positive results that generates high customer satisfaction.

Education:

Personal Profile

Individual must be client centric, putting the client at the heart of every action they do.
The individual must be attentive to the finest of details and show great care and passion for the JLR brand.
Adept at multitasking and handling diverse customer needs in a dynamic environment. Fully proficient in verbal and written communication to support our clients across various platforms.

Consultant

Keeley Atkinson

Account Manager

Apply Now

Refine Your Search

client advisor jobs in stoneleigh, war

Client Experience Advisor

Administrator (ID Team)

Sales Progressor

Healthy Lifestyle Advisor

Client Care Advisor

Hub and Stop Smoking Advisor

Event Sales Advisor (Fixed Term Maternity Cover)

Mortgage Advisor

L'Oréal Luxe Multi-Brand Beauty Advisor, Selfridges Birmingham (37.5 Hours)

Mortgage Administrator

Client Experience Advisor

Business Customer Service Advisor

Home Energy Advisor

JUNIOR SALES ADVISOR

Site Security Officer (SSO) / Regional Security Advisor

L&D Programme Director

Beauty Advisor

Careers Advisor

Mortgage Broker - Partner Advisor

Help Hub Advisor

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