Complaints manager Work, Jobs in Stotfold, Hrt (with Salaries)

Senior Delivery Manager
MaPS —Bedford
- £83,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
7d
Lead Delivery Manager
MaPS —Bedford
- £80,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
4d
Quality and Risk Manager
Circle Health Group —Milton Keynes
- Up to £60,000 a year
- Full-time
- Data analysis skills
- Communication skills
- Employee discount
- Life insurance
Customer Relationship Manager
Macc Care Limited —Leighton Buzzard
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
6d
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Supervisor
Mears Group —Cambridge
- Up to £41,324 a year
- Monday to Friday
- Management
- Maintenance
- Supervising experience
- Annual leave
- Employee discount
Head of Education, Skills and Work - Non-Operational
Ministry of Justice —Hemel Hempstead
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
3d
Practice Manager
Harborough Field (East Northants Primary Care Network) —Rushden
- £45,205.81 - £55,266.43 a year
- Full-time
- Management
- Microsoft Office
- Presentation skills
- Free parking
Quick apply
Quality Manager
Leonardo UK Ltd —Luton
- £69,000 - £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Flexible schedule
Risk Manager
MaPS —Bedford
- £67,000 a year
- Hybrid work
- Data analysis skills
- Microsoft Office
- Supervising experience
- Annual leave
- Employee assistance programme
4d
Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
4d
Contract and Supplier Management Lead
MaPS —Bedford
- £75,000 a year
- Hybrid work
- Contracts
- Agile
- Annual leave
- Employee assistance programme
7d
Property Inspector - District Valuer Services South
HM Revenue and Customs —Croydon
- £37,682 a year
- Part-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Work from home
5d
Practice Tutor Assessor - Regional Training Team - East of England
HM Prison & Probation Service —Cambridge
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
10d
Assistant Manager
Five Guys UK —Milton Keynes
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Operational Support Grade - HMP Highpoint (Prison Support Role)
Ministry of Justice —Cambridge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Clinical Deputy Manager
Hamberley Care Homes —Brampton
- Up to £60,000 a year
- Full-time
- Management
- Hotel
- Communication skills
- Free parking
- Annual leave
11d
Senior Property Manager
Encore —Cambridge
- Hybrid work
- Management
- Maintenance
- Communication skills
Quick apply
Quality Specialist Launch Team
Ball Corporation —Milton Keynes
- £62,300 - £145,000 a year
- Hybrid work
- Data analysis skills
- English
- Travel
- Employee assistance programme
- Life insurance
Quick apply

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Senior Delivery Manager

MaPS -
Bedford

Apply Now

Job details

Permanent
£83,000 a year
7 days ago

Benefits

Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

Continuous improvement
Leadership

Full job description

Job Reference: MaPS01239
Date Posted: 5 July 2026
Expiry Date: July 26, 2026
Recruiter: Money and Pensions Service
Location: Bedford, Bedfordshire
Hybrid Working: Some hybrid working possible
Salary: £83,000
Sector: IT
Job Type: Permanent
Contact: Marty sikora
Email: [email protected]

Job Description

Senior Delivery Manager (Portfolio)
£83,000 per annum
Bedford
Permanent
Hybrid Working

Join us at the Money and Pensions Service (MaPS) as a Senior Delivery Manager. As a Senior Delivery Manager, you will be accountable for the delivery of outcomes through the technology products and services delivered by multiple teams. You will set up your teams for success and represent the delivery of outcomes to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will ensure that decisions across teams are made efficiently and effectively by helping teams to engage appropriately with governance.

As a senior member of the MaPS Technology Delivery community, you’ll share knowledge and experience with colleagues across the department, building skills and applying good practice and standards.

The SDM also deputises for the Lead Delivery Manager, representing delivery at senior forums and providing portfolio‑level oversight when required.

Key Responsibilities:

Delivery Leadership

Lead, manage and facilitate delivery of technology outcomes across multiple delivery teams, creating and maintaining realistic high-level plans and keeping delivery on track within quality, cost, and time constraints. Remove blockers to success, managing stakeholders and engaging with governance as appropriate.
Develop motivated, functioning teams, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of teams and work with them to resolve issues.
Help teams to understand, prepare for and engage with governance and quarterly planning, monitor the completion of actions required following governance decisions.
Ensure that risks are identified, and their impact and probability are understood. Ensure risks are mitigated, involving specialists where necessary.
Identify and understand stakeholder groups and their needs. Develop stakeholder engagement strategies and plans and lead teams in executing them.
Set delivery approach and standards, in alignment with DM CoP standards and processes, to ensure consistent, high‑quality delivery across teams.
Ensure alignment to organisational business and technology direction, working closely with architecture, engineering and product leadership.
Utilise meaningful metrics and visualisations to measure progress and provide reassurance that the project remains on track, continually learning, adapting and improving cross delivery team performance

Cross‑Team Coordination & Dependency Management

Lead cross‑MaPS dependency management, ensuring risks and blockers are identified early and resolved effectively.
Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.
Ensure delivery assurance across all assigned products, including quality, compliance and readiness for live operation.
Champion continuous improvement across delivery practices, tooling and ways of working.

Leadership, People Development & Community Building
Line‑management, coaching, development and performance management.
Coach and mentor entry‑level and developing team members, supporting their progression through the DDaT capability framework.
Contribute to building and leading the Delivery Manager Community of Practice, fostering shared learning, consistent standards and professional growth across the delivery function.
Develop delivery capability by embedding best practice, strengthening delivery craft skills and promoting a culture of continuous improvement.
Foster collaboration across teams, ensuring strong relationships between product, engineering, architecture and supplier teams.
Essential Skills and Experience:

Essential:
Expert delivery management across complex, multi-team technology environments throughout their lifecycle
Strong leadership with experience managing delivery professionals
Deep understanding of technology delivery including cloud, integration, security and supplier models
Proven ability to manage cross team dependencies and drive alignment across multiple products
Experience in effective and efficient governance reporting and assurance
Ability to influence at senior levels across business and technology
Capability to coach and develop others, including contributing and building communities of practice
Bringing people together into motivated, collaborative teams, identifying and rectifying issues in the team dynamic.
Identifying, prioritising and managing risks, issues and dependencies.
Leading teams in understanding and communicating with technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships.

Desirable:

Experience of working in central government, delivering against Government Digital Service (GDS) Standards

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring
We care about our colleagues and the people whose lives we are here to transform.
Connecting
We will transform lives through our ability to make positive connections.
Transforming
We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

Generous Annual Leave – 30 days plus Bank Holidays
Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary)
Interest-free loan for season tickets for buses and trains
Cycle to work Scheme
Subsidised eye tests & flu jabs
Life assurance scheme
Give as you earn scheme
Employee assistance programme (EAP)
PAM Assist and PAM Life scheme (Wellbeing)
Enhanced family and sick pay
Paid volunteering (2 days a year)
Recognition Scheme
Discounts portal to numerous retailers

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Recruitment Process:

Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.

Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.

Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS01239
Close Date: 26/7/2026

Apply Now

Refine Your Search

complaints manager jobs in stotfold, hrt

Senior Delivery Manager

Lead Delivery Manager

Quality and Risk Manager

Customer Relationship Manager

Workplace Experience Manager

Client Relationship Manager (Maternity Cover)

Supervisor

Head of Education, Skills and Work - Non-Operational

Practice Manager

Quality Manager

Risk Manager

Operations and Complaints Manager

Contract and Supplier Management Lead

Property Inspector - District Valuer Services South

Practice Tutor Assessor - Regional Training Team - East of England

Assistant Manager

Operational Support Grade - HMP Highpoint (Prison Support Role)

Clinical Deputy Manager

Senior Property Manager

Quality Specialist Launch Team

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