Retail manager Work, Jobs in Stourbridge, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Store Manager
Aldi —Dudley
- £52,910 - £69,000 a year
- Management
- Time management
Retail Shift Lead
Company Shop Group —Dudley
- £21,375 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Deputy Manager
Iceland —Dudley
- £31,000 - £33,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Store Manager - Large Format - Merry Hill
Marks & Spencer —Brierley Hill
- Full-time
- Employee discount
Store Manager
Iceland —Dudley
- £35,000 - £40,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
Assistant Manager
Farmfoods —Smethwick
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
9d
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
11d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Convenience Store Manager
SPAR —Bromsgrove
- £30,200 - £31,200 a year
- Full-time
- Management
- Sales
- Merchandising
Quick apply
4d
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Assistant Manager
Wickes —Halesowen
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Assistant Retail Manager
Salvation Army Trading Co. Ltd. —Lichfield
- £28,728 a year
- Full-time
- Customer service
10d
Retail Manager
Park Holidays UK —Worcester
- £30,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Store Manager
Lovisa —Birmingham
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
1d
General Sales Manager
Johnsons Cars —Stourbridge
- £36,000 - £61,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Employee discount
Quick apply
12d
Replenishment Manager
B&M Retail —Stourport-on-Severn
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Employee discount
Retail Deputy Store Manager
poltronesofà —Stafford
- £29,000 - £40,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Retail Supervisor - Full Time
Farmfoods —Tipton
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
7d
Retail Shift Manager
Lidl —Halesowen
- £15.45 - £15.95 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
9h

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

retail manager jobs in stourbridge, wmd

Customer Relationship Manager

Store Manager

Retail Shift Lead

Deputy Manager

Store Manager - Large Format - Merry Hill

Store Manager

Assistant Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Crematorium Manager

Convenience Store Manager

Shift Operations Manager

Assistant Manager

Assistant Retail Manager

Retail Manager

Store Manager

General Sales Manager

Replenishment Manager

Retail Deputy Store Manager

Retail Supervisor - Full Time

Retail Shift Manager

I want to receive the latest job alerts for retail manager in stourbridge, wmd

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