Software Work, Jobs in Stourbridge, Wmd (with Salaries)

IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply
12d
IT Junior
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Maintenance
- Computer networking
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Junior Web Designer
Chameleon Web Services —Birmingham
- Full-time
- Agile
- Communication skills
- Free parking
- Flexible schedule
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
Application Tester & Technical Support
Semantics 21 Ltd —Stafford
- £25,500 - £28,000 a year
- Full-time
- English
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
12d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
Software Development Engineer
ICONICS —Dudley
- Full-time
- Computer Science
- Engineering
- Java
6d
Software Development Engineer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £35,000 - £45,000 a year
- Full-time
- Computer Science
- Engineering
- Java
Quick apply
Assistant IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Research
- Analysis skills
- Agile
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
IT Project Coordinator 12month FTC
Safran —Wolverhampton
- Full-time
- PMP
- Communication skills
- Annual leave
Front End UI / Full-Stack Software Developer
Spire Technology Group Limited —Worcester
- From £38,000 a year
- Hybrid work
- Azure
- Software troubleshooting
- Communication skills
- Free parking
Quick apply
Lead Frontend Developer (3-6 month Contract)
Inspired Thinking Group (ITG) —Birmingham
- Remote
- Team management
- Mentoring
- AI
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
15h
Graphics & Web Designer (Graduate)
South Staffordshire Group —Walsall
- £24,000 - £26,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
11d
Manual Test Engineer
Select Engineering —Solihull
- £37.04 an hour
- Call to connect
- Project management
- Mentoring
Fullstack Software Engineer (Laravel/Vue)
NetWatch Global —Birmingham
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Head of IT
CBW Group Holdings —Redditch
- £60,000 - £65,000 a year
- Full-time
- CRM software
- Oracle
- Computer Science
12d

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IT Service Desk Analyst

EBC Group(UK) Limited -
Halesowen

Quick apply

Job details

Full-time
Up to £26,500 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Desktop support
Customer service call handling
Azure
Inbound customer enquiry call handling
Customer service
Incident queue management
IT service management
User account provisioning
Ticket management
Windows
Microsoft Office
User account management
Service restoration
IT permissions management
Computer hardware
Ticket management systems
Network support
Technical writing
Customer interaction
Application support
Root cause analysis
Microsoft Azure
IaaS
Active Directory
Mobile devices

Full job description

Due to ongoing business growth, an exciting opportunity has arisen for a service desk analyst to join an industry-leading integrated technology provider based in Halesowen, Birmingham.

This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

THE ROLE

EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults for a wide variety of clients.

The ideal candidate for this role is somebody that enjoys learning and has a passion for technology. Somebody that thrives to deliver excellent customer service and be part of a great team. You will be the first point of contact for our customers and therefore must be a clear and confident communicator.

The ideal candidate is required to have:-

Great customer service skills
A knowledge of / interest in technology
Be confident communicator via email and telephone
A methodical approach to troubleshooting issues
Be a team player

Key Responsibilities

Provide first-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to escalation teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Identify recurring incidents in order to aid root cause analysis.
Deliver high-quality customer service.
Support customers through various methods such as phone, email & chat.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.

Experience/knowledge of following systems would be advantageous:

Windows Server
Active Directory / Entra ID
Microsoft 365
Azure
Windows Operating Systems
Network fundamentals

Job Type: Full-time

Pay: Up to £26,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

software jobs in stourbridge, wmd

IT Service Desk Analyst

Second Line IT Support Technician

IT Junior

Junior Web Designer

Product and Pricing Data Administrator

Application Tester & Technical Support

IT Support Engineer

Software Development Engineer

Software Development Engineer

Assistant IT Project Manager

2nd Line Help/Service desk Engineer

IT Project Coordinator 12month FTC

Front End UI / Full-Stack Software Developer

Lead Frontend Developer (3-6 month Contract)

2nd Line Engineer - Support

IT Technical Support (1st Line)

Graphics & Web Designer (Graduate)

Manual Test Engineer

Fullstack Software Engineer (Laravel/Vue)

Head of IT

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