Customer Service Administrator Furniture Manufacturer & Wholesaler
Salary: Starting from £35,000 per annum (depending on experience)
We are a successful and growing furniture manufacturer and wholesaler, proudly operating as part of an Employee Ownership Trust (EOT). As an employee-owned business, our people are at the heart of everything we do, sharing in the success and future of the company.
We are looking for an experienced and motivated Customer Service Administrator to join our busy team. This is a fantastic opportunity for someone with a strong background in the furniture industry who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.
The Role
As a key member of our customer service team, you will:
- Manage customer enquiries by telephone and email.
- Process and oversee customer orders from receipt through to delivery.
- Liaise with sales, production, warehouse, and transport teams to ensure smooth order fulfilment.
- Keep customers informed of order progress and delivery schedules.
- Handle after-sales enquiries and resolve issues professionally and efficiently.
- Maintain accurate customer records and administration.
- Build and maintain strong relationships with our retail customers.
Essential Requirements
Furniture industry experience is essential.
The successful candidate will have:
- Previous experience in a customer service or administrative role within the furniture industry.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- The ability to work under pressure and manage multiple tasks.
- Good IT skills, including Microsoft Office.
- A proactive, positive approach with excellent problem-solving abilities.
- A commitment to providing exceptional customer service.
What We Offer
- Starting salary of £35,000 per annum.
- Full-time, permanent position.
- The opportunity to work for an Employee Ownership Trust (EOT) business, where our employees have a genuine stake in our success.
- A friendly and supportive working environment.
- Career development opportunities within a growing company.
- Company pension scheme and holiday entitlement.
About Us
We are a well-established furniture wholesaler and manufacturer, supplying quality furniture to retailers across the UK. Our reputation is built on quality products, excellent customer service, and long-standing relationships with our customers. As an employee-owned business, we value teamwork, commitment, and investing in our people.
Interested?
If you have the required furniture industry experience and are looking for your next challenge with a successful and growing employee-owned business, we'd love to hear from you.
Please send your CV and covering letter to apply.
Customer Service Administrator
£35,000 Starting Salary | Furniture Industry Experience Essential | Employee-Owned Business
We're looking for an experienced Customer Service Administrator to join our growing furniture manufacturing and wholesale business.
✔ Starting salary £35,000
✔ Furniture industry experience essential
✔ Employee Ownership Trust (EOT) company
✔ Full-time, permanent role
If you're organised, customer-focused, and have experience within the furniture industry, we'd love to hear from you. Join a successful business where our employees share in our future success.
CAN YOU PUT FULL TIME HOURS With STATORY HOLIDAY Customer Service Administrator Furniture Manufacturer & Wholesaler
Full Time | Starting Salary £35,000 | Employee-Owned Business (EOT)
We are a successful and growing furniture manufacturer and wholesaler, proudly operating as part of an Employee Ownership Trust (EOT). As an employee-owned business, our people are at the heart of everything we do, sharing in the success and future of the company.
We are looking for an experienced and motivated Customer Service Administrator to join our busy team. This is an excellent opportunity for someone with a solid background in the furniture industry who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
The Role
As a key member of our customer service team, you will:
- Manage customer enquiries by telephone and email.
- Process and oversee customer orders from receipt through to delivery.
- Liaise with sales, production, warehouse, and transport teams to ensure smooth order fulfilment.
- Keep customers informed of order progress and delivery schedules.
- Handle after-sales enquiries and resolve issues professionally and efficiently.
- Maintain accurate customer records and administration.
- Build and maintain strong relationships with our retail customers.
Essential Requirements
Furniture industry experience is essential.
The successful candidate will have:
- Previous experience in a customer service or administrative role within the furniture industry.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- The ability to work under pressure and manage multiple tasks.
- Good IT skills, including Microsoft Office.
- A proactive, positive approach with excellent problem-solving abilities.
- A commitment to providing outstanding customer service.
What We Offer
- Starting salary of £35,000 per annum.
- Full-time, permanent position.
- Statutory holiday entitlement.
- Company pension scheme.
- The opportunity to work for an Employee Ownership Trust (EOT) business, where employees have a genuine stake in the company's success.
- A friendly and supportive working environment.
- Opportunities for career development within a growing business.
About Us
We are a well-established furniture wholesaler and manufacturer, supplying quality furniture to retailers across the UK. Our reputation is built on exceptional products, excellent customer service, and long-standing relationships with our customers. As an employee-owned business, we value teamwork, commitment, and investing in our people.
Interested?
If you have the required furniture industry experience and are looking for your next challenge with a successful and growing employee-owned business, we'd love to hear from you.
Apply today by sending your CV and covering letter.
Customer Service Administrator
£35,000 Starting Salary | Full Time | Furniture Industry Experience Essential | Employee-Owned Business (EOT)
We're looking for an experienced Customer Service Administrator to join our growing furniture manufacturing and wholesale business.
✔ Starting salary of £35,000
✔ Full-time, permanent position
✔ Statutory holiday entitlement and company pension
✔ Furniture industry experience essential
✔ Part of an Employee Ownership Trust (EOT)
If you're organised, customer-focused, and have experience within the furniture industry, we'd love to hear from you. Join a successful employee-owned business where your contribution helps shape our future success.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
