2nd line Work, Jobs in Stowmarket, Sfk (with Salaries)

Technology Support and Solutions Specialist
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
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IT Infrastructure Technician
Unity Schools Partnership —Haverhill
- £30,024 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
Information Senior Security Specialist (Cyber Security Lead)
Mace —Leiston
- Full-time
- Hybrid work
- Communication skills

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Technology Support and Solutions Specialist

Colchester City Council -
Colchester

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Job details

Full-time | Fixed term contract
£29,943 - £36,738 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Information security
SharePoint
Business requirements
Communication skills

Full job description

Salary

£29,943 - £36,738 per annum

Date posted

22/07/2026

Job reference

COLREQ01669

Working hours: 37 hours per week

Contract type: 12-month fixed term

Make a real difference with technology that supports public services

Colchester City Council is looking for a Technology Support and Solutions Specialist to join our Technology Solutions team. This is a hands‑on role combining 2nd‑line technical support with the opportunity to improve systems, automate processes and help colleagues work more effectively.

You’ll work closely with teams across the organisation, turning business needs into practical technology solutions that are secure, reliable and user‑focused.

What you’ll do

Provide 2nd‑line support for business systems, resolving incidents and service requests
Support and advise users, helping them get the most from technology
Gather requirements and help design technology-led process improvements
Build and support workflows and automation to reduce manual effort
Support system upgrades, new deployments and integrations
Help develop reports and enable self-service access to data
Promote best practice around data quality, security and compliance
Create documentation and deliver user training where needed
Work with suppliers and partners to resolve issues
Contribute to ICT projects and research new solutions
Provide occasional out‑of‑hours support where required

What we’re looking for

Essential

Practical experience in an ICT or business systems support role
Strong working knowledge of Microsoft 365 (Outlook, Word, Excel, SharePoint, Teams, PowerApps)
Good understanding of data protection and information security
Strong problem solving, communication and customer service skills
Ability to analyse business requirements and identify improvement opportunities

Desirable

Experience in local government, housing or public-sector systems
Advanced Excel skills
Experience with automation, workflows or reporting
Knowledge of Microsoft 365 development or architecture

Why join us?

Flexible and hybrid working
Generous local government pension scheme
Excellent annual leave, including additional days at Christmas
Ongoing learning, development and career progression
Supportive, collaborative team culture

For a copy of the job description, please click here.

For more information regarding the role please contact [email protected]

Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.

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2nd line jobs in stowmarket, sfk

Technology Support and Solutions Specialist

IT Infrastructure Technician

Information Senior Security Specialist (Cyber Security Lead)

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